New Application Request Management

2020 ◽  
pp. 29-46
Author(s):  
Susan M. Houston ◽  
Ryan D. Kennedy
Keyword(s):  
Request Management

A SYSTEM MAINTENANCE PROCESS FOR FACILIATING REQUESTS MANAGEMENT AND CONFLICTS RESOLUTION

2010 ◽  
Vol 20 (07) ◽  
pp. 899-920 ◽  
Author(s):  
CHI-LUN LIU ◽  
HENG-LI YANG
Keyword(s):  
Conflict Resolution ◽  
Empirical Data ◽  
Feedback Process ◽  
Multiple Stakeholders ◽  
Academic Researchers ◽  
System Maintenance ◽  
Resolution Processes ◽  
Maintenance Process ◽  
Process Controls ◽  
Request Management

Managing maintenance requests in information systems from stakeholders has been relatively neglected by academic researchers. This study proposes Enhancive Request Management (ERM), a method of managing enhancive requests from multiple stakeholders. The proposed method, based on hermeneutics, includes request formation, feedback, and conflict resolution processes. The request formation process is designed to handle the maintenance requests. The feedback process controls the changes of request formation results. And the conflict resolution process deals with diverse opinions. Besides, this work introduces a blog-based tool to support ERM. Two companies have tried this tool and provided some usage opinions. The empirical data reveals that the ERM methodology can improve request management works.

Preanalytical errors in primary healthcare: a questionnaire study of information search procedures, test request management and test tube labelling

2009 ◽  
Vol 47 (2) ◽  
Author(s):  
Johan Söderberg ◽  
Christine Brulin ◽  
Kjell Grankvist ◽  
Olof Wallin
Keyword(s):  
Patient Safety ◽  
Primary Healthcare ◽  
Information Search ◽  
Clinical Laboratory ◽  
Improve Patient Safety ◽  
Test Tube ◽  
Laboratory Staff ◽  
Clinical Laboratories ◽  
Test Request ◽  
Request Management

Abstract: Most errors in laboratory medicine occur in the preanalytical phase and are the result of human mistakes. This study investigated information search procedures, test request management and test tube labelling in primary healthcare compared to the same procedures amongst clinical laboratory staff.: A questionnaire was completed by 317 venous blood sampling staff in 70 primary healthcare centres and in two clinical laboratories (response rate = 94%).: Correct procedures were not always followed. Only 60% of the primary healthcare staff reported that they always sought information in the updated, online laboratory manual. Only 12% reported that they always labelled the test tubes prior to drawing blood samples. No major differences between primary healthcare centres and clinical laboratories were found, except for test tube labelling, whereby the laboratory staff reported better practices. Re-education and access to documented routines were not clearly associated with better practices.: The preanalytical procedure in the surveyed primary healthcare centres was associated with a risk of errors which could affect patient safety. To improve patient safety in laboratory testing, all healthcare providers should survey their preanalytical procedures and improve the total testing process with a systems perspective.Clin Chem Lab Med 2009;47:195–201.

scholarly journals IT-Supported request management for clinical radiology: Analyzing Requirements through Contextual Interviews

2021 ◽  
Author(s):  
Philipp Krop ◽  
Samantha Straka ◽  
Melanie Ullrich ◽  
Maximilian Ertl ◽  
Marc Erich Latoschik
Keyword(s):  
Clinical Radiology ◽  
Request Management

Preanalytical venous blood sampling practices demand improvement — A survey of test-request management, test-tube labelling and information search procedures

2008 ◽  
Vol 391 (1-2) ◽  
pp. 91-97 ◽  
Author(s):  
Olof Wallin ◽  
Johan Söderberg ◽  
Bethany Van Guelpen ◽  
Hans Stenlund ◽  
Kjell Grankvist ◽  
...  
Keyword(s):  
Information Search ◽  
Venous Blood ◽  
Test Tube ◽  
Blood Sampling ◽  
Test Request ◽  
Venous Blood Sampling ◽  
Request Management
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