Knowledge Replication and Adaptation in the International Growth of Hospitality Firms

The topic of cultural diversity in hospitality firms has been somewhat neglected in the abundant research on cultural diversity in organizations. To overcome the gap, the purpose of the research was to examine the antecedents and outcomes of employing a culturally diverse workforce in hotels. Results from semistructured interviews showed there are four antecedents for the increase in cultural diversity and outcomes reflect significantly more benefits than challenges. Our findings suggest the benefits of cultural diversity come from the informational advantages, supporting the processing perspective. The challenges of diversity are rooted in the social categorization and in-group-out-group dynamics, lending support to the social identity theory. This study advances diversity literature based on research evidence of the various antecedents and outcomes in employing a culturally diverse workforce. Implications for diversity management are offered so the benefits may be sustained, and the challenges may be minimized in hospitality firms.

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Rationale for Developing a New International Growth Reference

Food and Nutrition Bulletin ◽

10.1177/15648265040251s102 ◽

2004 ◽

Vol 25 (1_suppl_1) ◽

pp. S5-S13 ◽

Cited By ~ 125

Author(s):

Cutberto Garza ◽

Mercedes de Onis

Keyword(s):

International Growth ◽

Growth Reference

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Marketing Fraud: An Approach for Differentiating Multilevel Marketing from Pyramid Schemes

Journal of Public Policy & Marketing ◽

10.1509/jppm.21.1.139.17603 ◽

2002 ◽

Vol 21 (1) ◽

pp. 139-151 ◽

Cited By ~ 41

Author(s):

Peter J. Vander Nat ◽

William W. Keep

Keyword(s):

Mathematical Model ◽

Distribution Channel ◽

Specific Form ◽

The Internet ◽

Key Factors ◽

Direct Selling ◽

Multilevel Marketing ◽

International Growth ◽

Pyramid Scheme ◽

Pyramid Schemes

A specific form of direct selling, multilevel marketing (MLM), experienced significant international growth during the 1990s, facilitated in part by the development of the Internet. A corresponding increase in the investigation and prosecution of illegal pyramid schemes occurred during the same period. These parallel activities led to increased uncertainty among marketing managers who used or wished to use the MLM approach. The authors examine similarities between the multilevel approach to marketing and activities associated with illegal pyramid schemes. A mathematical model is used to differentiate between the two on the basis of previous pyramid scheme cases and current U.S. law. The results of the model suggest key factors that marketers interested in MLM will need to consider when developing this type of distribution channel.

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Elucidating the effect of information technology capabilities on organizational performance in UAE: a three-wave moderated-mediation model

International Journal of Emerging Markets ◽

10.1108/ijoem-08-2021-1250 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Haseena Bader Alkatheeri ◽

Fauzia Jabeen ◽

Khalid Mehmood ◽

Gabriele Santoro

Keyword(s):

Information Technology ◽

Organizational Performance ◽

Mediating Effect ◽

Hierarchical Regression ◽

Management Support ◽

Content Type ◽

Moderated Mediation Model ◽

Hospitality Firms ◽

High Level ◽

The Relationship

PurposeThis paper aims to investigate information technology capabilities (ITC)’s influence on organizational performance (OP) within the hospitality industry. Specifically, it analyzes the indirect effects of sustainability practices (SP) and service quality (SQ) on the relationship between ITC and OP. The moderating effect of top management support (TMS) is also examined.Design/methodology/approachUsing a three-wave time-lagged design, 507 UAE hotels' managers took part in the study. Hierarchical regression bootstrapping approach was used to examine the hypothesis.FindingsThis study suggests that ITC are positively related to OP. Furthermore, the study found that SP and SQ mediate the ITC-OP relationship. TMS moderates the positive relationship between ITC and OP and also moderates the relationship between SQ and OP. Additionally, TMS moderates the indirect effect of SQ on the association between ITC and OP, such that the mediating effect is stronger when TMS is at a high level.Research limitations/implicationsThe study shall assist the practitioners of the hospitality firms to focus their attention on ITC to improve SQ and hence achieve optimal performance.Originality/valueThe novelty of this research lies in the presentation of an integrated framework based on a resource-based view to solve the contemporary challenges facing hospitality firms operating in emerging markets in integrating ITC and SP for better organizational results.

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