An Importance-Performance Analysis of Food Service Quality in Macao Case study of Portuguese snack shops

2012 ◽  
Author(s):  
Ji Mingjie ◽  
Zhang Yang
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Food Service

scholarly journals Importance Performance Analysis of Service quality for Locals and Expats in Indian Restaurants in Taiwan: Case Study

2021 ◽  
Vol 4 (3) ◽  
Author(s):  
Bapi Das ◽  
Tung Sheng Kuo ◽  
Yuan Shufang
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Competitive Advantage ◽  
Service Performance ◽  
Quality Performance ◽  
Analysis Methodology ◽  
Taichung City ◽  
Marketing Tool

In the recent era, service quality has played a key role in each organization. This study aims to evaluate the service quality performance of ChilliesineIndian restaurants located in Taichung city of Taiwan. In this context, we have adopted the DINERSERV questionnaire after reviewing various literature. Importance performance analysis methodology has been used to understand the service performance of each service item. The study will evaluate and analyze the service quality desired as per the customer in Taichung city under the context of the service quality. IPA being a marketing tool to give a vivid picture for managers to make decision and understand their competitive advantage and improve on the rest.

scholarly journals Patients' Perceptions of food Service Quality at Royal Prima Hospital Medan

2020 ◽  
Vol 2 (1) ◽  
pp. 197-209
Author(s):  
Lidia Marianne Anggreni Simanjuntak ◽  
Destanul Aulia ◽  
Albiner Siagian
Keyword(s):  
Service Quality ◽  
Food Service ◽  
Case Study Approach ◽  
Study Approach ◽  
Sense Of Satisfaction ◽  
Willingness To Use ◽  
Patient’S Perception ◽  
Depth Interviews

This study deals with patients' perceptions of food service quality at Royal Prima Hospital Medan. Someone's perception in evaluating the quality of service will greatly affect customer satisfaction. From someone's perception, it will produce a sense of satisfaction or dissatisfaction with the service. And this will greatly affect the desire or willingness to use or use the service. This type of qualitative research will be used is a case study approach with in-depth interviews with informants. The case study approach focuses intensively on one particular object that studies it as a case. Based on HTA assessment that the patient's perception of nutritional service at Royal Prima Hospital is still in accordance with what is expected of the patient's wishes. It can be concluded that the method of serving food at the hospital is good in its implementation, where the waitress in serving food greets the patient by mentioning the patient's identity to adjust whether the diet given is right for the intended patient. Therefore, the assessment based on HTA has met the MOH standards.

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