Under-communication and the Empathy Gap: The Price Leaders Pay for Not Sharing Enough

2021 ◽  
Vol 2021 (1) ◽  
pp. 13595
Author(s):  
Frank Flynn ◽  
Chelsea Lide
Keyword(s):  
Empathy Gap

scholarly journals Design for Empathy: A Co-Design Case Study with the Finnish Parliament

2019 ◽  
Vol 1 (1) ◽  
pp. 99-108
Author(s):  
Enni-Kukka S E Tuomala ◽  
Weston L Baxter
Keyword(s):  
Political Parties ◽  
Design Process ◽  
Future Research ◽  
Human Centered Design ◽  
Design Considerations ◽  
Design Case Study ◽  
Empathy Gap ◽  
Ongoing Project

AbstractGlobalisation and the mixing of people, cultures, religions and languages fuels pressing healthcare, educational, political and other complex sociocultural issues. Many of these issues are driven by society's struggle to find ways to facilitate deeper and more emotionally meaningful ways to help people connect and overcome the empathy gap which keeps various groups of people apart. This paper presents a process to design for empathy – as an outcome of design. This extends prior work which typically looks at empathy for design – as a part of the design process, as is common in inclusive design and human centered design process. We reflect on empathy in design and challenge the often internalised role of the designer to be more externalised, to shift from an empathiser to become an empathy generator. We develop and demonstrate the process to design for empathy through a co-creation case study aiming to bring empathy into politics. The ongoing project is set in the Parliament of Finland, and involves co- creation with six Members of the Parliament from five political parties. Outcomes of the process and case study are discussed, including design considerations for future research.

Bridging the Empathy Gap

2016 ◽  
Author(s):  
Péter Kristóf Makai
Keyword(s):  
Empathy Gap

scholarly journals DEVELOPMENT OF SERVICE QUALITY FOR STUDY PROGRAMME ‘THERAPEUTIC MASSAGE’

2020 ◽  
Vol 2 ◽  
pp. 403
Author(s):  
Una Veseta ◽  
Karīna Svētiņa ◽  
Oskars Onževs
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Higher Education Institutions ◽  
Five Dimensions ◽  
Therapeutic Massage ◽  
Study Programme ◽  
Quality Study ◽  
Empathy Gap ◽  
Improve Service Quality ◽  
Students Satisfaction

Higher education institutions try to provide best quality study and services in order to satisfied student. The purpose of this paper is to develop recommendations to improve service quality for study programme ‘Therapeutic massage’ (EQF study level 5). The standard questionnaire SERVQUAL (five dimensions - reliability, assurance, tangibles, empathy and responsiveness), emphasizing on measuring the gap between level of current and expected service quality was used. In total 122 students (94% of study programme`s students) have participated in research. The study examines the validity of SERVQUAL in assessing students` satisfaction with study programme. Reliability Coefficient Cronbach's Alpha 0.884. The research found that in the study programme there is a gap of current and expected service quality in dimensions empathy (gap mean score -0.28), tangibles (gap mean score -0.38), responsiveness (gap mean score -0.30) indicating that development need to be implemented to enhance the service quality. Based on the research results obtained, recommendations for improvement of service quality were developed. 

Interpersonal Empathy Gap Can Be Overcome: Taking Teachers Forecasting Students’ Emotion as an Example

2013 ◽  
Vol 45 (12) ◽  
pp. 1368-1380
Author(s):  
Ning CHEN ◽  
Jiamei LU ◽  
Haibin WANG
Keyword(s):  
Empathy Gap

Anxiety Reduces Empathy Toward Outgroup Members But Not Ingroup Members

2017 ◽  
Vol 4 (1) ◽  
pp. 68-80 ◽  
Author(s):  
Kevin Arceneaux
Keyword(s):  
Experimental Design ◽  
Helping Behavior ◽  
Ingroup Bias ◽  
Contextual Cues ◽  
Welfare Programs ◽  
Design Study ◽  
Public Programs ◽  
Explicit Measure ◽  
Empathy Gap

AbstractSubstantial research concludes that favoritism toward members of people's ingroup, or ingroup bias, motivates people to oppose public programs that assist needy outgroup individuals. I argue that a gap in the empathic capacity for ingroup and outgroup members motivates and maintains ingroup bias in helping behavior and is sensitive to contextual cues that trigger anxiety. Using a novel experimental design, Study 1 demonstrates that anxiety exacerbates the outgroup empathy gap. Study 2 replicates these findings with an explicit measure of outgroup empathy. Study 3 shows that the outgroup empathy gap causes individuals to become less supportive of helping needy outgroup members. These studies suggest that opposition to welfare programs may go beyond simple prejudice.

scholarly journals Exploring the Cold-to-Hot Empathy Gap in Smokers

2008 ◽  
Vol 19 (9) ◽  
pp. 926-932 ◽  
Author(s):  
Michael A. Sayette ◽  
George Loewenstein ◽  
Kasey M. Griffin ◽  
Jessica J. Black
Keyword(s):  
Empathy Gap
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