The Empathy Gap: An Ethnography of Volunteer Tour Guides and the Language of Affective Interpretation

2017 ◽  
Vol 10 (2) ◽  
pp. 37-47
Author(s):  
Emma Walcott-Wilson
Keyword(s):  
Focaal ◽  
2019 ◽  
pp. 1-13
Author(s):  
Tore Holst

In Delhi, former street children guide tourists around the streets they once inhabited and show how the NGOs they live with try to resocialize current street children. The “personal stories” they perform implicitly advocate simple solutions that conveniently fit the limited engagement of the tourists, whose ethical position is thereby validated in relation to the NGO. But this uncomplicated exchange of guides’ emotions for tourists’ capital is in the guides’ interest, because it allows them to set boundaries for the emotional labor of performing their past suffering. The guides are thus incentivized to work within a post-humanitarian logic, selling their stories as commodities, which then incentivize the tourists to act as consumers, who have little choice but to frame their declarations of solidarity with the children as acts of consumption.


2006 ◽  
Vol 9 (6) ◽  
pp. 481-498 ◽  
Author(s):  
Yvette Reisinger ◽  
Carol Steiner
Keyword(s):  

2016 ◽  
Vol 44 (2) ◽  
pp. 411-421
Author(s):  
Jonathan V. Farina

Inspired in part by the coincident bicentenary of Darwin's birth and the sesquicentennial of The Origin of Species in 2009, scholars have been hard at work these last ten years writing substantial histories of nineteenth-century natural history and geology. These histories include exceptional books by scholars trained primarily in literary studies: Cannon Schmitt's Darwin and the Memory of the Human (2009); Daniel Brown's The Poetry of Victorian Scientists (2013); and Gowan Dawson's Darwin, Literature and Victorian Respectability (2007). With a few notable exceptions, however, the books I was invited to review here are written mostly by historians of science. And yet they are no less literary for that. All are marked by a tacit, pragmatic adoption of actor-network theory; by the extraordinary resources of the Darwin Correspondence Project and online databases of British periodicals; and often, too, by glossy illustrations. Further, nearly all of these histories share a methodological investment in what we call the history of the book, including all the economics of publishing (formats, sizes, fonts, prices, print runs, reviews, sales, generic conventions) and a political and heuristic stake in popularization and the general reading public. While Darwin (and Lyell, Herschel, Hooker, Huxley, and Spencer) remain at the center of the discussion, the empirically-minded history-of-the-book approach and investment in everyday readers reconstructs and legitimates a robust popular science that was engaged with, but not subordinate to, and often more liberal than the elite science of the X Club, the Royal Society, and other exclusive institutions. With the help of museums, lectures, tour guides, and other natural scientific literature, everyday readers produced their own knowledge of evolution, stratigraphy, speciation, animal emotion, and the sex life of plants.


2021 ◽  
Vol 48 ◽  
pp. 551-560
Author(s):  
Yaoqi Li ◽  
Yaya Song ◽  
Mianqian Wang ◽  
Tzung-Cheng (T.C.) Huan

Author(s):  
Roswati Abdul Rashid ◽  
◽  
Roslina Mamat ◽  
Rokiah Paee ◽  
◽  
...  

This research is a comparative study of Japanese language communication between the Japanese and Malay tourist guides during tourism tour sessions. The research goal is to examine patterns of compliment strategies implemented throughout the interactions of the tour sessions. The study results acquired are in the form of four recordings of a dialogue between the tourist guides and the tourists, in audio and video modes. The conversations are transcribed and coded. The tour guides included two Japanese native speakers and two Malaysian-Japanese speakers. In contrast, the tourists are Japanese native speakers who visited Malaysia, and Malaysians who attended the tourist attractions in Japan. The study reveals that the frequency of compliments applied by both Japanese and Malaysian tour guides are alike, or in other words, there are no significant differences. Nevertheless, category, function and topic or theme of compliment utterance present ssubstantial distinction.


Author(s):  
Yi-Chien Lin ◽  
Mei-Lan Lin ◽  
Yi-Cheng Chen

Drawing upon the theoretical perspectives from activity competency model and prior tourism literature, this study propose a conceptual framework to explain the impacts of professional competencies on service quality and tourist satisfaction. Empirical data were gathered from a large-scale online survey with experienced GPT tourists to test the proposed hypotheses and research model. The proposed conceptual framework was validated using the partial least squares (PLS) technique. Data gathered from tourists was based on a convenience sample of 345 respondents to test the proposed plausible hypotheses. The conceptual model was validated using the partial least squares (PLS) technique. The empirical results indicate that tour guides’ professional competencies significantly impact on service quality and tourist satisfaction; and tour guides’ service quality positively influences tourist satisfaction.


Sign in / Sign up

Export Citation Format

Share Document