scholarly journals The satisfaction of the users of health services with the work of nurses at the Rosulje Family Medicine Clinic // Zadovoljstvo korisnika zdravstvenih usluga radom medicinskih sestara u Ambulanti porodične medicine „Rosulje“

2018 ◽  
Vol 5 (1) ◽  
pp. 41
Author(s):  
Darija Jović
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Family Medicine ◽  
Health Services ◽  
Quality Of Health Care ◽  
Outpatient Clinic ◽  
Positive Attitude ◽  
Telephone Surveys ◽  
Medicine Clinic

The quality of health care is a very complex feature of the condition and functioning of the health care system, and one of the elements of quality is the satisfaction of the users (patients) provided with health care. In order to evaluate patient satisfaction, there are many opportunities that are provided in order to obtain information about what they think and feel about the healthcare provided. In some institutions there are books of impressions, cases for remarks and praise, nursing surveys, telephone surveys, etc. In this paper, the questionnaire examined the satisfaction of patients with the work of nurses in the Rosulje Family Medicine Clinic. The results of the study show that the patients are very satisfied with the work of the staff in APM Rosulje. Positive attitude towards the work of the clinic is contributed by the long-standing placement of nurses and doctors in the outpatient clinic, the knowledge of patients, their habits and thus better communication and recognition of the patient and family problem.

scholarly journals THE ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL OF THE QUALITY HEALTH SERVICES IN PAFIO B ROOM CIBINONG HOSPITAL

2020 ◽  
Vol 11 (2) ◽  
pp. 101-111
Author(s):  
Deden Deden Nurjaman ◽  
Dede Dede Rukasa
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Quality Of Health Care ◽  
P Value ◽  
Satisfaction Level ◽  
Quality Health Care ◽  
Quality Health

Satisfaction is feeling happy or disappointed someone who emerged after comparing the perception or impression of the performance or the result of a product or expectations. Good quality will increase customer satisfaction, according to law number 36 of 2009 on health stressed the importance of improving the quality of health services. This study aims to determine how the level of patient satisfaction BPJS to quality health care in the space Pafio B Cibinong General Hospital. This research method using cross sectional method using Kendall Tau Correlation. And the method of taking samples in this study with Probability Sampling technique with the number of  sample of 170 respondents. The results showedas many as 97 respondents (57.1%) reported better quality of health care, 84 of them said they were satisfied. While 73 respondents (42.9%) stating quality of health care is not good, of which 71 respondents (41.8%) are not satisfied. Based on the results obtained by p value = 0,000 with significant value <0.05. There is a relationship between the quality of health care with patient satisfaction level in the room BPJS Pafio B Cibinong General Hospital.

scholarly journals PERSEPSI PASIEN RAWAT JALAN TERHADAP KUALITAS PELAYANAN DI RUMAH SAKIT

2018 ◽  
Vol 46 (4) ◽  
Author(s):  
Made Lely ◽  
Tati Suryati
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
Care Facility ◽  
Health Care Facility ◽  
Data Retrieval ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
Cross Sectional Design

ABSTRACT  Development in the health field today in addition to aiming for healing and recovery also to improve health and prevent the incidence of a disease in the community. The hospital is a place to provide health services for the community. The quality of health services can be seen from several perspectives: the perspective of the health care provider, the perspectives of the funder, the perspective of the owner of the health care facility and the patient's perspective. While patient satisfaction is the level of satisfaction experienced by patients after using health services. Quality of health services and customer satisfaction are the indicators of hospital service success. The purpose of this study was to know the description of patient satisfaction of referral of outpatient at District Hospital, Regional Hospital and Provincial Hospital. The study was conducted with cross sectional design, using questionnaire instrument. The respondent is an outpatient at the hospital who has finished receiving the service or finished treatment at the hospital, where if the patient age ≤ 15 years or difficult to communicate there must be a companion. Data retrieval is done by direct interviews to the patient or the patient's companion. The result of the research shows the description of satisfaction respondent/outpatient exit interview in the hospital that overall more than 80% of respondents /outpatient satisfied to service given in the hospital. Respondents/outpatients who work more satisfied than those who do not work, and non-PBI participants are more satisfied than the PBI participants. The conclusions of this study, most of the respondents / outpatients in hospitals are satisfied with the services provided by the hospital.   Keywords: outpatient perception, service quality, hospital

Patient satisfaction as a variable of quality of health care

1998 ◽  
Vol 34 ◽  
pp. S79-S80
Author(s):  
Matilda Vojnović ◽  
Mirjana Martinov-Cvejin ◽  
Marja Vozar
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Quality Of Health Care

scholarly journals Financial, Economic Crisis and Quality in Health Services Provision, New Challenges to Improve Quality Policy in the Healthcare System of Greece

2020 ◽  
Vol 10 ◽  
pp. 267-273
Author(s):  
Antonia Kountoura ◽  
Stavros Emmanouil ◽  
Efthymios Ziagkas
Keyword(s):  
Health Care ◽  
Health Services ◽  
Healthcare System ◽  
Economic Crisis ◽  
Quality Of Health Care ◽  
Relevant Literature ◽  
Well Being ◽  
Wide Range ◽  
Quality Policy

Greece has been severely affected by the global financial and economic crisis, with far-reaching economic, social and political consequences. In 2013, the country was already experiencing its fifth year of recession and was operating within suffocating tax measures. Prior to the crisis, the Greek healthcare system suffered from a wide range of problems. Therefore, it was vulnerable to economic fluctuations and was not properly prepared to meet the changing needs of the population. The aim of this study was firstly to investigate the effect of the economic crisis on the quality of health care in Greece and secondly to propose methods to improve the quality policy of the Greek Health System. A literature review was carried out in order to collect all available information of the relevant literature sources in both Greek and international English-language bibliography. The effects of the economic crisis on the Greek national healthcare system were recorded extendedly. In particular, the effects of the economic crisis on access to health services, the effectiveness of hospital care, the quality of health care provided, the transparency and oversight are analysed. In summary, the need to re-examine and promote a public debate on the health budget, not only in economic terms, but as a development tool for the well-being of citizens, is emphasized. In conclusion, restoring the social values that govern the health care system is a prerequisite for creating a new model for sustainable development

Sign in / Sign up

Export Citation Format

Share Document