Evaluation of Drinking Waters’ projects in accordance with the standard Malcolm Baldrige Award for Excellence in the framework of total quality management / applied research in Water Department of Baghdad

The research aims to evaluate the selected projects from the water Department of Baghdad, according to a standard for total quality management and to achieve this goal , adopted the case study method to get to know how close or turn away those projects in the management of Standard Malcolm Baldrige Award for Excellence in Quality Management its comprehensive one scales the world's most famous in this area , in order to draw a general framework to evaluate how project management can benefit from this approach to modern management , input from the entrances of the comprehensive management reform and development. Be standard Malcolm Baldrige Award of several elements: - leadership , strategic planning , focusing on customers and markets , measurement and data analysis , focusing on the workforce, management processes , and the results, the evaluation of these elements within the quality standards to ensure accuracy and, in light of the analysis was reached several conclusions, including: the need to activate the control and quality control , cooperation , upgrading training programs , activating the base information , the adoption of development programs for the adoption of total quality management , and in light of the results of this research researchers recommended the establishment projects sample in the Department of Water Baghdad adopting a comprehensive quality system and initiate applied effectively by working on the development of values ​​and attitudes to build an organizational culture established , quality assurance and implementation processes of all the workers of projects , and the most prominent of those values ​​: cooperation , teamwork , desire to innovation , continuous improvement , which reflects over the interest by quality , and by working on the design and implementation of training programs permanently and continuously Angels technical and management which focuses on achieving the level of quality high performance teamwork , as well as to provide an information base for storing all the facts and data , and statistics related to the management of operations all in sites , and the use of statistical methods that help to raise the pace of work and the level of quality in the projects and achieve the requirements that provide support for the adoption of such an approach in which the administrative .

Quality As Competitive Advantage

Since 1970s quality has become a target for most organizations in the United States and most firms have spent millions of dollars on quality activities in order to reach defect-free productions [1]. This paper aims to discover how quality becomes a competitive advantage in different organizations. It includes some of the organizations that won Malcolm Baldrige Award in 2012 and shows what kind of criteria that made them qualified to win the award. The paper came up with a model called Performance Excellance shows the factor that lead to excellence performance in an organization. On the other hand, the paper aims to show what quality means from customers perspective. There is a survey conducted among 100 users of smartphones in order to discover what kind of features users prefer and is quality on of them or not. The results of the survey came up with the importance of quality from customers perspective. It shows that quality is one of the most important features users are looking for in a smartphone