The Use of Business Process Management in Hotel Direct Sales Improvement

This article deals with Business Process Modelling and Reengineering use in the hospitality industry, focusing on the improvement of direct telephone sales by application of the CRM system. After modelling the current state of the selected process using ARIS methodology, the same process was remodelled for the application of the CRM system. This application shortened the whole process (mainly the number of activities needed to prosecute) and allowed the front-office employee to be more clients oriented. The automation of labour-intensive processes can reduce the number of human-caused errors and improve the convertibility and reservation request and their overall value.

Parallel Scheduling Algorithms Investigation of Support Strict Resource Reservation from Grid

This paper studies resource reservation mechanisms in the strict parallel computing grid,and proposed to support the parallel strict resource reservation request scheduling model and algorithms, FCFS and EASY backfill analysis of two important parallel scheduling algorithm, given four parallel scheduling algorithms supporting resource reservation. Simulation results of four algorithms of resource utilization, job bounded slowdown factor and the success rate of Advanced Reservation (AR) jobs were studied. The results show that the EASY backfill + firstfit algorithm can ensure QoS of AR jobs while taking into account the performance of good non-AR jobs.