scholarly journals The Use of Business Process Management in Hotel Direct Sales Improvement

TEM Journal ◽  
2021 ◽  
pp. 215-220
Author(s):  
Stepan Chalupa ◽  
Martin Petricek ◽  
Zdenek Ulrych
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Process Modelling ◽  
Direct Sales ◽  
Whole Process ◽  
Crm System ◽  
Current State ◽  
Front Office ◽  
Reservation Request

This article deals with Business Process Modelling and Reengineering use in the hospitality industry, focusing on the improvement of direct telephone sales by application of the CRM system. After modelling the current state of the selected process using ARIS methodology, the same process was remodelled for the application of the CRM system. This application shortened the whole process (mainly the number of activities needed to prosecute) and allowed the front-office employee to be more clients oriented. The automation of labour-intensive processes can reduce the number of human-caused errors and improve the convertibility and reservation request and their overall value.

A Survey of Risk-Aware Business Process Modelling

2020 ◽  
pp. 1004-1016
Author(s):  
Hanane Lhannaoui ◽  
Mohammed Issam Kabbaj ◽  
Zohra Bakkoury
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Process Modelling ◽  
Process Models ◽  
Business Process Modelling ◽  
Business Process Models ◽  
Related Information

For organizations, risk is a key concept when dealing with business process. Integrating risks aspects during business process management starts with an accurate consideration of risk's characteristics in the modelling phase. Most research is needed on integrating risk and business process modelling. Actually, the literature suggests various approaches to represent risk-related information in business process models. The diversity of those methods and the fact that this domain is still emerging make it difficult to choose the most suitable language. This paper aims to represent a survey of the existing risk-annotated business process model's notations.

A Survey of Risk-Aware Business Process Modelling

2017 ◽  
Vol 6 (3) ◽  
pp. 14-26
Author(s):  
Hanane Lhannaoui ◽  
Mohammed Issam Kabbaj ◽  
Zohra Bakkoury
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Process Modelling ◽  
Process Models ◽  
Business Process Modelling ◽  
Business Process Models ◽  
Related Information

For organizations, risk is a key concept when dealing with business process. Integrating risks aspects during business process management starts with an accurate consideration of risk's characteristics in the modelling phase. Most research is needed on integrating risk and business process modelling. Actually, the literature suggests various approaches to represent risk-related information in business process models. The diversity of those methods and the fact that this domain is still emerging make it difficult to choose the most suitable language. This paper aims to represent a survey of the existing risk-annotated business process model's notations.

scholarly journals Organization and Business Environment Collaborative Model to Increase the Innovation Capacity

2018 ◽  
Vol 24 (1) ◽  
pp. 296-301
Author(s):  
Bogdan Fleaca
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Models ◽  
Organizational Innovation ◽  
Business Environment ◽  
Coordination Mechanism ◽  
Current State ◽  
Modern Business ◽  
Innovation Capacity

Abstract The research aims to identify a modern Business Process Management solution to simulate integrated coordination mechanisms with impact on organization’s innovation. From a scientific and socio-economic perspective, the article is aligned with the European innovation trend that supports organizations' preoccupation to introduce innovation and upgrading processes, technologies and business models. The issues that the author has identified and sought to find answers are to identify that mild method of Business Process Management that can be correlated with the dimensions of organizational innovation in areas such as: the organization's infrastructure, partnership between business members, innovation "inside". The second issue is to limit current approaches by analyzing the current state of knowledge. The research has been included within the boundaries of modeling and simulation of business process flows with impact on organizational innovation vectors. Thus, the paper proposes and presents a set of integrated processes of collaboration between the organization and the business environment using Business Process Management as an integrated coordination mechanism of the organization's innovation

scholarly journals Investigating Goal-Oriented Requirements Engineering for Business Processes

2013 ◽  
Vol 24 (2) ◽  
pp. 35-71 ◽  
Author(s):  
Geert Poels ◽  
Ken Decreus ◽  
Ben Roelens ◽  
Monique Snoeck
Keyword(s):  
Requirements Engineering ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Research Area ◽  
Process Modelling ◽  
Business Strategies ◽  
Business Process Modelling ◽  
Goal Modelling

Business processes are designed to execute strategies that aim at achieving organisational goals. During the last decade, several methods have been proposed that prescribe the use of goal-oriented requirements engineering techniques for supporting different business process management activities, in particular business process modelling. The integration of goal modelling and business process modelling aims at increasing the alignment between business strategies and the processes with their supporting IT systems. This new research area, which the authors call Goal-Oriented Requirements Engineering for Business Processes (GORE-for-BP), is developing rapidly, but without a clear conceptualization of the focus and scope of the proposed GORE-for-BP methods. Furthermore, an overview is lacking of which methods exist and what their level of maturity is. This paper therefore presents a research review of the GORE-for-BP area, with the aim of identifying relevant methods and assessing their focus, scope, and maturity. This study used Systematic Literature Review and Method Meta-Modelling as research methods to identify and evaluate the state of the GORE-for-BP research area and to propose a research agenda for directing future research in the area. Nineteen methods were identified, which is an indication of an active research area. Although some similarities were found with respect to how goal models are transformed into business process models (or vice-versa), there is also considerable divergence in modelling languages used and the extent of coverage of typical requirements engineering and business process management lifecycle phases. Furthermore, the exploitation of requirements engineering techniques in the full business process management lifecycle is currently under researched. Also, the maturity of the methods found in terms of the formalisation of the transformation activity, the elaboration of method guidelines, and the extent to which methods are validated, can be further improved.

scholarly journals Business process management – at the crossroads

2018 ◽  
Vol 24 (3) ◽  
pp. 786-813 ◽  
Author(s):  
Monika Klun ◽  
Peter Trkman
Keyword(s):  
Literature Review ◽  
Business Process ◽  
Process Modeling ◽  
Business Process Management ◽  
Process Management ◽  
New Combination ◽  
Data Set ◽  
Content Type ◽  
Current State ◽  
The Future

PurposeBusiness process management (BPM) has attracted much focus throughout the years, yet there have been calls questioning the future of BPM. The purpose of this paper is to explore the current state of the field through a dynamic literature review and identify the main challenges for its future development.Design/methodology/approachA dynamic co-citation network analysis identifies the “evolution” of knowledge of BPM and the most influential works. The results present the developed BPM subthemes in the form of clusters.FindingsThe focus within the field has shifted from facilitating wide-ranging business performance improvements to creating introverted optimizations within a particular BPM subgroup. The BPM field has thus experienced strong fragmentation throughout the years and has accrued into self-fueling subareas of BPM research such as business process modeling and workflow management. Those subareas often neglect related disciplines in other management, process modeling and organizational improvement fields.Research limitations/implicationsThe study is limited by the initial keyword choice of the authors. The subsequent co-citation analysis ameliorates the subjectivity since it produces a data set and contributions based on references.Originality/valueA new combination of historical development and the state-of-the-art of the BPM field, by employing a co-citation and cluster analysis. This dynamic literature review presents the current state of the theoretical core and attempts to identify the crossroads that BPM has reached. The study can be replicated in the future to track the changes in the field.

Agile business process management

2019 ◽  
Vol 26 (6) ◽  
pp. 1505-1523 ◽  
Author(s):  
Peyman Badakhshan ◽  
Kieran Conboy ◽  
Thomas Grisold ◽  
Jan vom Brocke
Keyword(s):  
Business Process ◽  
Design Methodology ◽  
Business Process Management ◽  
Process Management ◽  
Process Mining ◽  
State Of The Art ◽  
Future Research ◽  
Content Type ◽  
Current State ◽  
Theoretical Side

Purpose Business Process Management (BPM) is key for successful organisational management. However, BPM techniques are often criticized for their inability to deal with continuous and significant change and uncertainty. Following recent calls to make BPM more agile and flexible towards change, this study presents the results of a systematic literature review (SLR) of agile concepts in BPM. Analysing and synthesising previous works and drawing on agility research in the field of IS, this paper introduces a framework for agile BPM. Integrating different components that define agility in the context of BPM, this framework offers a number of important implications. On the theoretical side, the authors argue that the concept of agile BPM departs in some important ways from traditional BPM research. This, in turn, points to various opportunities for future research. On the practical side, the authors suggest that emerging technologies, such as process mining, embody important features that help organisations to be more responsive to change. The paper aims to discuss these issues. Design/methodology/approach To assess the state of the art of agility in the BPM research, the authors conducted an SLR. More specifically, the authors drew on the approach of vom Brocke et al. (2009, 2015), which consists of five steps: defining the scope of the review; conceptualising the topic; searching for literature; analysing and synthesising literature; and developing a research agenda. Findings This study presents the results of a systematic review of agile concepts in BPM. This study then proposes a resulting research framework that can be used to strengthen the concept of agile BPM and provides an agenda for research in this rapidly growing and increasingly necessary area of BPM. Originality/value In this paper, the authors establish a shared understanding of agile BPM and develop an agile BPM framework that represents the current state as well as implications for research and practice in agile BPM.

scholarly journals The ideal repository for hosting data from clinical trials: blueprint using business process management

F1000Research ◽  
2021 ◽  
Vol 10 ◽  
pp. 23
Author(s):  
Mirko Gabelica ◽  
Damir Sapunar ◽  
Matko Marušić ◽  
Livia Puljak
Keyword(s):  
Clinical Trial ◽  
Open Access ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Process Analysis ◽  
Clinical Trial Data ◽  
Trial Data ◽  
Whole Process ◽  
Business Process Analysis

In this article, we suggest a blueprint for an ideal open-access repository for clinical trial data with a description of a model of such a repository using a business process analysis approach. Firstly, we suggested which features an ideal repository should have. Secondly, we used business process management software to describe the whole process, from the decision to share clinical trial data to either publication of data in a repository or discarding data. The research community, legislators and society at large should be interested in a transparent open-access repository that will host clinical trial data. We hope this work can inspire relevant stakeholders to engage in discussion about the necessity of creating such repository, and that we will witness the creation of such a repository in the near future.

Improving the Accessibility of Business Process Modelling Tools

2013 ◽  
pp. 383-411
Author(s):  
Daryoush Daniel Vaziri ◽  
Domingos DeOliveira
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Status Quo ◽  
Process Modelling ◽  
Business Process Modelling ◽  
Modelling Languages ◽  
Advantages And Disadvantages ◽  
Accessibility Evaluation ◽  
Selection Of

This chapter concerns with the accessibility of Business Process Modelling tools (BPMo tools) and Business Process Modelling languages (BPMo languages). Therefore, the reader is introduced to accessibility first. The authors provide definitions, standards, and a status quo on accessibility. Afterwards, the chapter concerns business process management. The reader learns definitions for processes and advantages and disadvantages of modelling languages. The BPM section is closed with the selection of a proper modelling notation for the accessibility evaluation. In form of two separate analyses, the authors evaluate the accessibility of two BPM tools. The results and recommendations for actions are presented after each analysis.

scholarly journals BUSINESS PROCESS MANAGEMENT NOTATION FOR A COSTING MODEL CONCEPTION

2016 ◽  
Vol 13 (3) ◽  
pp. 244 ◽  
Author(s):  
Marcelo Bernardino Araújo ◽  
Bruno Amado Rodrigues Filho ◽  
Rodrigo Franco Gonçalves
Keyword(s):  
Business Process ◽  
Public Service ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Normal Flow ◽  
Activity Based Costing ◽  
Business Process Modelling ◽  
Information System Design ◽  
Costing System

This study was conducted to map and model the business processes of the HEI (Higher Education Institutions). It aims to show the importance of business processes modelling as a precondition for information system design. It shows the concepts of Activity-Based Costing (ABC) and its update, the TDABC (Time-Driven Activity-Based Costing), to support the development of a costing system for public universities. For the modelling of business processes, it was used the BPMN (Business Process Management Notation). It can be conclude that public processes implemented in public services are both complex and bureaucratic, mainly due to regulations. A bidding procedure of acquisition materials or services demand eight sectors activities. The contribution of this study is to present how a  business process modelling should be applied to public service for the optimization of resources. This research presents the normal flow of bids, but in practice there is some variation.

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