Effective IT Service Management
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25

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1

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Published By Springer Berlin Heidelberg

9783540731979

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Release Management

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_22 ◽

2007 ◽

pp. 297-311

Author(s):

Rob Addy

Keyword(s):

Release Management

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Software License Management

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_20 ◽

2007 ◽

pp. 263-273 ◽

Author(s):

Rob Addy

Keyword(s):

License Management ◽

Software License

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ITIL – Holy Grail or Poisoned Chalice?

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_1 ◽

2007 ◽

pp. 1-7

Author(s):

Rob Addy

Keyword(s):

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Crystal Ball Time…The Future of the ITSM Space…

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_25 ◽

2007 ◽

pp. 323-332

Author(s):

Rob Addy

Keyword(s):

Crystal Ball ◽

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BS 15000/ISO 20000 – Legitimising the ITSM Market…

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_2 ◽

2007 ◽

pp. 9-10 ◽

Author(s):

Rob Addy

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Interaction Management

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_13 ◽

2007 ◽

pp. 97-101

Author(s):

Rob Addy

Keyword(s):

Interaction Management

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The IT Service Catalogue/Service Portfolio

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_10 ◽

2007 ◽

pp. 81-85

Author(s):

Rob Addy

Keyword(s):

Service Portfolio

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The “Service” Part of ITSM…

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_8 ◽

2007 ◽

pp. 49-76

Author(s):

Rob Addy

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Aligning IT with the Business

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_3 ◽

2007 ◽

pp. 11-18

Author(s):

Rob Addy

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Service Level Management

Effective IT Service Management ◽

10.1007/978-3-540-73198-6_21 ◽

2007 ◽

pp. 275-296

Author(s):

Rob Addy

Keyword(s):

Service Level ◽

Service Level Management

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