The Important Role of Member Satisfaction in Building Loyalty of Fitness Members during Covid-19 Pandemic

This scientific paper provides an overview of the weaknesses of fitness centers in building member satisfaction in increasing member loyalty. The basis of this scientific article arises from the desire of researchers to measure the level of satisfaction felt by fitness members to build the loyalty of all members. The essence of the research idea is as a form of important ideas conveyed to build a positive level of satisfaction of fitness members through quality service to build the loyalty of members who are increasingly loyal to the center fitness. The sample in this study used all data on the number of center members’ fitness. Referring to the research objectives following the right tools using the Structural Equation Model PLS-based (SEM) with the right measuring scale in previous studies using a quantitative approach. Service quality cannot build member loyalty independently. Good service quality can build member loyalty through the mediation of member satisfaction. The results of this study can contribute to building high member loyalty along with building member satisfaction as a mediation of the level of service quality perceived by members.

Analisis atribut kualitas jasa layanan terhadap kepuasan anggota pada KPRI "KOPPENDA" Kabupaten Sleman

Service quality can be relied upon as one of the competitive advantages in increasingly fierce business competition. Excellent service quality is proven to be able to create consumer loyalty, because excellent quality is often synonymous with customer satisfaction; and in the end, through customer satisfaction the company will gain long-term profits.The purpose of this research is to find out: (1) How is the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten; (2) What is the most dominant variable in influencing the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten.Based on the results of the study, it can be concluded that: (1) The level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten is low; (2) The most dominant variable in influencing the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten is Reliability

Robert F. Lusch: Mentor, Collaborator, and Colleague

The author reviews his relationship with Professor Robert F. Lusch, including joint research with some of their doctoral students. Their work addressed questions pertaining to marketing channel power and dependence, channel conflict, and channel member satisfaction as well as contracting among channel member firms.

The Effect of Sharia Marketing Strategy and Member Value toward Member Satisfactionat Ksu BMT Al-Muhajirin Toili Banggai Central Sulawesi

Purpose: This study aims to determine the effect of sharia marketing strategy and member value toward member satisfaction at KSU BMT Al-Muhajirin Toili Banggai, Central Sulawesi. The objects of this research were members of the BMT with a population of 1000 members, and the samples taken were 30 members. This study aims to determine the extent of the influence of Islamic Marketing Strategy and Member Value on Member Satisfaction at KSU BMT Al-Muhajirin Toili Banggai Central Sulawesi simultaneously and partially.Design/Method/Approach: This study used quantitative analysis methods with multiple linear regression tests with hypothesis testing with the help of SPSS 23.0.Findings: The results of this study are: 1) Sharia marketing strategy (X1) significantly has an effect on customer satisfaction (Y); 2) The value of members (X2) significantly has no effect on customer satisfaction (Y); 3) Sharia marketing strategy (X1) and member value (X2) has a significant effect on member satisfaction (Y) at KSU BMT Al-Muhajirin Toili Banggai, Central Sulawesi simultaneously.Originality/Values: Therefore, the research conclusions are: 1) Sharia marketing strategy (X1) of KSU BMT Al-Muhajirin Toili Banggai Central Sulawesi is one of the factors that affect the satisfaction of prospective members. The better the marketing strategy used, the more interested people will be to become members of KSU BMT Al-Muhajirin Toili Banggai, Central Sulawesi; 2) the value of members (X2) does not affect the satisfaction of the community; this is because the value given is purely from the heart of the community and there are other factors that affect the satisfaction of members; 3) The marketing strategy of sharia (X1)) and member value (X2)) are dominant variable to satisfaction of prospective members of KSU BMT Al-Muhajirin Toili Banggai, Central Sulawesi.

Farmers’ Assessments of Their Cooperatives in Economic, Social, and Environmental Terms: An Investigation in Fujian, China

This study is the first to empirically investigate whether farmers’ assessment of their cooperatives’ environmental efforts is related to their satisfaction with the cooperatives, in addition to their assessment of the cooperatives in economic and social terms. A survey was conducted among a randomly selected sample of 211 members of 63 farmer cooperatives in Fujian Province, China. Binary logit analyses were conducted to test three theoretically derived hypotheses. There was a positive relationship between member satisfaction with the cooperatives and farmers’ assessment of the cooperatives’ environmental actions, although the cooperatives’ economic and social contributions were even more appreciated. Consequently, at least under the prevailing circumstances, member satisfaction with their cooperatives is positively associated with the farmers’ view of the environmental ambitions of their cooperatives.

ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG

<p>This study aims to examine the quality of teller service which consists of tangibles, reliability, responsiveness, assurance, and empathy of member satisfaction by saving at Baitul Maal Wat Tamwil (BMT) Polidana Semarang State Polytechnic. The data used are primary data in the form of questionnaires' distribution to BMT members. The data used are primary data which are distributed through questionnaires to BMT members. This study used 100 members of the BMT Polidana as a sample. The data analysis tool used multiple regression analysis with SPSS 21. The results showed that tangibles, reliability, responsiveness and assurance had a significant effect on member satisfaction in saving at BMT Polidana State Polytechnic Semarang while empathy (empathy) does not have a significant effect on member satisfaction in saving at BMT Polidana Semarang State Polytechnic</p>

Pengaruh Citra Koperasi, Kepercayaan Dan Kualitas Pelayanan Terhadap Kepuasan Anggota Koperasi Serba Usaha Wahyu Artha Sedana Di Gianyar

The image of the cooperative, trust and service quality is one of the factors that influence member satisfaction. The purpose of this study was to determine the effect of cooperative image, trust and service quality on the satisfaction of KSU members. Wahyu Artha Sedana. The method used in this research is accidental sampling. Data collection was carried out through observation, library research, interviews and questionnaires. The analysis technique used is multiple linear regression. Based on the results of the analysis, it was found that the image of the cooperative, trust and service quality had a positive and significant effect on member satisfaction both partially and simultaneously. Based on the results obtained in this study, KSU.Wahyu Artha Sedana should pay attention to all things related to the satisfaction of cooperative members, so that each member can feel comfortable when making transactions.