Exploring Service Science - Lecture Notes in Business Information Processing
Latest Publications

TOTAL DOCUMENTS

(FIVE YEARS 28)

H-INDEX

(FIVE YEARS 2)

Published By Springer International Publishing

9783030387235, 9783030387242

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Service Robots in the Hospitality Industry: An Exploratory Literature Review

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_13 ◽

2020 ◽

pp. 174-186

Author(s):

Ana Rosete ◽

Barbara Soares ◽

Juliana Salvadorinho ◽

João Reis ◽

Marlene Amorim

Keyword(s):

Literature Review ◽

Hospitality Industry ◽

Service Robots

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Is There a Relationship of Interdependence Between Resilience, Viability and Competitiveness? Ditron Ltd. Case-Study

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_26 ◽

2020 ◽

pp. 363-376 ◽

Cited By ~ 1

Author(s):

Luca Carrubbo ◽

Monica Drăgoicea ◽

Xhimi Hysa ◽

Antonietta Megaro ◽

Besjon Zenelaj

Keyword(s):

Relationship Of

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Conceptualizing the Role of Blockchain Technology in Digital Platform Business

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_11 ◽

2020 ◽

pp. 150-163

Author(s):

Tim Schulze ◽

Stefan Seebacher ◽

Fabian Hunke

Keyword(s):

Digital Platform ◽

Blockchain Technology

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Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_7 ◽

2020 ◽

pp. 92-106

Author(s):

Clemens Wolff ◽

Niklas Kühl ◽

Gerhard Satzger

Keyword(s):

Service Delivery ◽

Industrial Maintenance

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Collaborative Recommendations with Deep Feed-Forward Networks: An Approach to Service Personalization

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_5 ◽

2020 ◽

pp. 65-78

Author(s):

Giovanni Luca Cascio Rizzo ◽

Marco De Marco ◽

Pasquale De Rosa ◽

Luigi Laura

Keyword(s):

Feed Forward

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The Role of Error Management Culture and Leadership on Failures and Recovery in Services

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_28 ◽

2020 ◽

pp. 391-398

Author(s):

Teresa Proença ◽

João F. Proença ◽

Inês Teixeira

Keyword(s):

Error Management ◽

Management Culture ◽

Error Management Culture

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On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_2 ◽

2020 ◽

pp. 21-34

Author(s):

Jesús Alcoba ◽

Susan Mostajo ◽

Rowell Paras ◽

Romano Angelico Ebron ◽

Adela Balderas-Cejudo

Keyword(s):

Service Design ◽

The Voice ◽

Voice Of The Customer

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Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_19 ◽

2020 ◽

pp. 259-272

Author(s):

Ana Torres ◽

Cátia Miranda

Keyword(s):

Empirical Study ◽

Design Thinking ◽

Service Design ◽

Research And Practice

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The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_18 ◽

2020 ◽

pp. 245-258

Author(s):

Laís Lima ◽

Jorge Grenha Teixeira

Keyword(s):

Design Method ◽

Service Design

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Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services

Exploring Service Science - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-38724-2_16 ◽

2020 ◽

pp. 217-230

Author(s):

Tobias Enders ◽

Dominik Martin ◽

Garish Gagan Sehgal ◽

Ronny Schüritz

Keyword(s):

Organizational Change ◽

Innovation Adoption ◽

Change Resistance ◽

Data Driven

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Exploring Service Science - Lecture Notes in Business Information ProcessingLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Springer International Publishing

Service Robots in the Hospitality Industry: An Exploratory Literature Review

Is There a Relationship of Interdependence Between Resilience, Viability and Competitiveness? Ditron Ltd. Case-Study

Conceptualizing the Role of Blockchain Technology in Digital Platform Business

Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime

Collaborative Recommendations with Deep Feed-Forward Networks: An Approach to Service Personalization

The Role of Error Management Culture and Leadership on Failures and Recovery in Services

On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design

Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study

The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process

Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services

Exploring Service Science - Lecture Notes in Business Information Processing
Latest Publications