Effort based performance measurement in business process management

2011 ◽  
Vol 18 (1) ◽  
pp. 10-33 ◽  
Author(s):  
Michael Markos Glykas
Keyword(s):  
Performance Measurement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management

scholarly journals Promotion and evolution of sustainability performance measurement systems from a perspective of business process management

2015 ◽  
Vol 21 (2) ◽  
pp. 403-418 ◽  
Author(s):  
Silvia Inês Dallavalle Pádua ◽  
Charbel José Chiappetta Jabbour
Keyword(s):  
Literature Review ◽  
Performance Measurement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Content Type ◽  
Measurement Systems ◽  
Sustainability Performance ◽  
Performance Measurement Systems

Purpose – The purpose of this paper is to create a conceptual proposal that considers the relevant aspects to guide the promotion and evolution of corporate sustainability performance measurement systems (SPMSs) from a perspective of business process management. Design/methodology/approach – This study is divided into two phases. The first phase is a literature review with the study question was, “Which aspects need to be considered for promoting and evolving SPMS with a focus on business processes?” The second phase involved comparing these approaches and presenting a conceptual proposal with the relevant aspects for promoting and evolving a corporate SPMS. Findings – In the literature review, the following aspects were considered relevant to promoting sustainability: strategy, integration, stakeholders, evolution over time and business processes. The conceptual proposal found each aspect relevant and complementary presented consideration for each, forming one SPMS pentagon. Research limitations/implications – The comparison between the approaches is conceptual. Practical implications – This study can help organizations address the evolution of their measurement systems systemically. Originality/value – The summaries of the main considerations and evaluation issues provide starting points for organizations, researchers and students involved in sustainability-related matters. The discussion presented here can help organizations identify the strengths and weaknesses of their measurement systems and provide a basis for the promotion and implementation of improvements.

Research Opportunities in Business Process Management and Performance Measurement from a Constructivist View

2015 ◽  
Vol 23 (1) ◽  
pp. 18-30 ◽  
Author(s):  
Rogerio Tadeu de Oliveira Lacerda ◽  
Leonardo Ensslin ◽  
Sandra Rolim Ensslin ◽  
Luana Knoff ◽  
Claudelino Martins Dias Junior
Keyword(s):  
Performance Measurement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Research Opportunities ◽  
Constructivist View ◽  
And Performance

Rola modelu CMMI w organizacjach procesocentrycznych

2013 ◽  
pp. 25-30
Author(s):  
Arkadiusz Jurczuk
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management

W artykule przedstawiono istotę i zasady oceny dojrzałości procesowej przedsiębiorstw oraz rolę modeli dojrzałości w podnoszeniu efektywności organizacji w kontekście paradygmatu Business Process Management. Zasadniczym celem poznawczym artykułu jest określenie zasad oceny dojrzałości według modelu CMMI oraz prezentacja nakładów i efektów wynikających z wdrożenia tego modelu. Wskazano także czynniki determinujące sukces wdrożenia modeli dojrzałości w praktyce biznesowej. (abstrakt oryginalny)

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