Problem management process, filling the gap in the systems engineering processes between the risk and opportunity processes

2012 ◽  
Vol 15 (3) ◽  
pp. 275-286 ◽  
Author(s):  
Bill A. Olson ◽  
Thomas A. Mazzuchi ◽  
Shahram Sarkani ◽  
Kevin Forsberg
Keyword(s):  
Systems Engineering ◽  
Management Process ◽  
Problem Management

Evaluating the Systems Engineering Problem Management Process for Industrial Manufacturing Problems

2016 ◽  
Vol 19 (2) ◽  
pp. 133-145 ◽  
Author(s):  
Dennis A. Perry ◽  
Bill Olson ◽  
Paul Blessner ◽  
Timothy D. Blackburn
Keyword(s):  
Systems Engineering ◽  
Engineering Problem ◽  
Management Process ◽  
Problem Management ◽  
Industrial Manufacturing ◽  
Manufacturing Problems

Practical evaluation of the drug-related problem management process in Swiss community pharmacies

2008 ◽  
Vol 30 (6) ◽  
pp. 777-786 ◽  
Author(s):  
Jean-Marc Krähenbühl ◽  
Bertha Kremer ◽  
Bertrand Guignard ◽  
Olivier Bugnon
Keyword(s):  
Related Problem ◽  
Community Pharmacies ◽  
Management Process ◽  
Problem Management ◽  
Drug Related Problem ◽  
Practical Evaluation

scholarly journals The Challenges of Implementing the ITIL Problem Management Process in IT Support Organisations

2021 ◽  
Author(s):  
◽  
Michael Hsu
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Management Process ◽  
It Services ◽  
Technology Infrastructure ◽  
Problem Management ◽  
Information Technology Infrastructure ◽  
It Service ◽  
It Support ◽  
Organisational Factors

<p>Information Technology Infrastructure Library (ITIL) is a framework and an integrated set of process orientated best practices for providing IT infrastructure support, managing and delivering IT services. As organisations in the digital age rely on Information Technology for their daily operations as well as future growth and success, the ITIL framework is widely adopted. The Problem Management process is one of the Service Operation processes defined by the ITIL framework. Whilst the adoption of the ITIL framework is often for the benefit of both the organisations that provide IT support and services and the organisations which consume them, the challenges of implementing this framework and its processes is often left to the IT support organisations. This paper focuses on the ITIL Problem Management process; it reviews the principles and objectives of this IT Service Management process from an IT Governance stand point, and its implementation in the context of organisational IT services and operations. This paper collects and presents the views and insights from IT professionals who routinely worked with ITIL processes. As empirical research, this paper seeks to identify and prioritize the challenges associated with implementing the ITIL Problem Management process by the IT support organisations; it also seeks to understand the ways and methods to overcome these challenges. This paper identifies 23 unique challenges in 6 categories including “the understanding”, “the buy-in”, “the investment”, “the interrelation”, the “execution” and “the organisational factors” which are associated with implementing the ITIL Problem Management process. The ranking of these challenges is also finalized. This paper further offers suggestions for IT support organisations to overcome these challenges. It suggests that IT support organisations may first address and overcome the challenges associated with the understanding and the buy-in of the ITIL Problem Management process, and use an overall top-down approach and effective organisational communication as they try to implement the ITIL Problem Management process.</p>

scholarly journals Understanding the Role of Knowledge Management in Software Development

2014 ◽  
Vol 4 (1) ◽  
pp. 39-52 ◽  
Author(s):  
Rory V. O'Connor ◽  
Shuib Basri
Keyword(s):  
Knowledge Management ◽  
Software Development ◽  
Systems Engineering ◽  
Development Process ◽  
Management Practices ◽  
Software Process Improvement ◽  
Management Process ◽  
Software Development Process ◽  
Development Activity

Software and systems engineering is distinct from other forms of engineering as it deals with an intangible product, where the progress in construction is not explicitly visible and team members often rely on the documentation of others to follow and review progress. Furthermore unlike traditional engineering disciplines, there is no single standardized unified process. The role of knowledge management in the software engineering literature is becoming more evident, as the software development activity is essentially a human knowledge intensive activity and is seen by many as a key factor. This paper discusses the role of software development knowledge management within software development process and specifically how software development knowledge is managed in software development in order to support software process improvement and the role of knowledge management in this. The authors present the results of a study of knowledge management process practices in very small software companies and discusses these under the major identified issues of: Communication; Learning and sharing; Documentation and Knowledge management process and commitment. The findings in this study give an insight towards knowledge management practices as they relate to software development process practices in very small companies and the important factors that must be considered to preserve knowledge and quality software.

scholarly journals Multi-Framework Implementation of the Problem Management Process

2021 ◽  
Vol 15 (3) ◽  
pp. 94-104
Author(s):  
Ruben Pereira ◽  
◽  
Isaías Bianchi ◽  
Virgínia da Silva Araújo ◽  
◽  
...  
Keyword(s):  
Information Technology ◽  
The Body ◽  
Management Process ◽  
Maturity Model ◽  
Problem Management ◽  
Body Of Knowledge ◽  
Simultaneous Implementation

Many different information technology frameworks have been proposed to assist organizations implementing information technology. However, these frameworks are complex, difficult to implement, and overlap with one another making their simultaneous implementation even more difficult to accomplish by organizations. This study proposes to develop an overlapless maturity model that helps organizations deal with the aforementioned problems. The model was applied and evaluated by experts at five organizations. This approach was recognized as useful, complete, and helpful in a multi-framework implementation by problem management (PM) experts. This research provides contributions for academics since it distinguishes itself from the existing studies in the body of knowledge and is a baseline for further investigation.

The Project Management Process in Manufacturing Systems Engineering

CIRP Annals ◽  
1997 ◽  
Vol 46 (1) ◽  
pp. 339-342 ◽  
Author(s):  
U. Ekmark ◽  
J. Nelson ◽  
N. Mårtensson
Keyword(s):  
Project Management ◽  
Systems Engineering ◽  
Manufacturing Systems ◽  
Management Process
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