A case study of integration of a software process management system with software engineering environments for process monitoring and management

1996 ◽  
pp. 420-423
Author(s):  
Atsuo Hazeyama ◽  
Seiichi Komiya
Keyword(s):  
Software Engineering ◽  
Process Monitoring ◽  
Management System ◽  
Process Management ◽  
Software Process ◽  
Software Process Management

A Case Study on Usage of a Software Process Management Tool in China

2010 ◽  
Author(s):  
Jing Du ◽  
Ye Yang ◽  
Zhongpeng Lin ◽  
Qing Wang ◽  
Mingshu Li ◽  
...  
Keyword(s):  
Process Management ◽  
Software Process ◽  
Management Tool ◽  
Software Process Management

A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

2013 ◽  
Vol 307 ◽  
pp. 447-450
Author(s):  
Shu Ping Lu ◽  
Kuei Kai Shao ◽  
Kuo Shu Luo
Keyword(s):  
Management System ◽  
Mechanical Engineering ◽  
Business Process Management ◽  
Process Management ◽  
Content Management ◽  
Engineering Industry ◽  
Enterprise Content Management ◽  
Service Oriented ◽  
Customer Services

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

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