From Service Innovation to Service Engineering

Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.

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Service Engineering Framework and Its Application in Service Innovation for Elderly People in Beijing

2012 International Joint Conference on Service Sciences ◽

10.1109/ijcss.2012.57 ◽

2012 ◽

Cited By ~ 1

Author(s):

Jianbing Liu ◽

Thomas Burger ◽

Walter Ganz

Keyword(s):

Elderly People ◽

Service Innovation ◽

Service Engineering

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Preliminary Discussions on Several Characteristics of Service Value

Technological Applications and Advancements in Service Science, Management, and Engineering ◽

10.4018/978-1-4666-1583-0.ch013 ◽

2012 ◽

pp. 228-241

Author(s):

Chao Ma ◽

Zhongjie Wang ◽

Xiaofei Xu

Keyword(s):

Service System ◽

System Development ◽

Service Innovation ◽

Service Design ◽

Service Systems ◽

Central Position ◽

Service Engineering ◽

Service Value ◽

Service Models ◽

Service Mode

Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.

Download Full-text