Automating Incident Classification Using Sentiment Analysis and Machine Learning

During the last few years, RNN models have been extensively used and they have proven to be better for sequence and text data. RNNs have achieved state-of-the-art performance levels in several applications such as text classification, sequence to sequence modelling and time series forecasting. In this article we will review different Machine Learning and Deep Learning based approaches for text data and look at the results obtained from these methods. This work also explores the use of transfer learning in NLP and how it affects the performance of models on a specific application of sentiment analysis.

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POLITICAL SENTIMENT ANALYSIS ON DELHI USING MACHINE LEARNING

Advances in Mathematics: Scientific Journal ◽

10.37418/amsj.9.3.50 ◽

2020 ◽

Vol 9 (3) ◽

pp. 1239-1250

Author(s):

D. Yadav ◽

A. Sharma ◽

S. Ahmad ◽

U. Chandra

Keyword(s):

Machine Learning ◽

Sentiment Analysis

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Document Preprocessing with TF-IDF to Improve the Polarity Classification Performance of Unstructured Sentiment Analysis

Kinetik Game Technology Information System Computer Network Computing Electronics and Control ◽

10.22219/kinetik.v5i3.1066 ◽

2020 ◽

pp. 235-242

Author(s):

Farrikh Alzami ◽

Erika Devi Udayanti ◽

Dwi Puji Prabowo ◽

Rama Aria Megantara

Keyword(s):

Machine Learning ◽

Feature Extraction ◽

Random Forest ◽

Sentiment Analysis ◽

Classification Performance ◽

Document Preparation ◽

Learning Models ◽

Polarity Classification ◽

Negative Sentiment ◽

Machine Learning Models

Sentiment analysis in terms of polarity classification is very important in everyday life, with the existence of polarity, many people can find out whether the respected document has positive or negative sentiment so that it can help in choosing and making decisions. Sentiment analysis usually done manually. Therefore, an automatic sentiment analysis classification process is needed. However, it is rare to find studies that discuss extraction features and which learning models are suitable for unstructured sentiment analysis types with the Amazon food review case. This research explores some extraction features such as Word Bags, TF-IDF, Word2Vector, as well as a combination of TF-IDF and Word2Vector with several machine learning models such as Random Forest, SVM, KNN and Naïve Bayes to find out a combination of feature extraction and learning models that can help add variety to the analysis of polarity sentiments. By assisting with document preparation such as html tags and punctuation and special characters, using snowball stemming, TF-IDF results obtained with SVM are suitable for obtaining a polarity classification in unstructured sentiment analysis for the case of Amazon food review with a performance result of 87,3 percent.

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