Heterogeneous Item Recommendation for the Air Travel Industry

Author(s):  
Zhicheng He ◽  
Jie Liu ◽  
Guanghui Xu ◽  
Yalou Huang
Keyword(s):  
Author(s):  
Susan Gasson

This case study examines the impact of online reservation systems and e-commerce on the travel industry. Two questions are examined: 1. How can competitive advantage be obtained from the exploitation of new information technologies—in particular, e-commerce technologies? 2. How has the role of travel agents changed because of the new information technologies being used to achieve competitive advantage in the air travel industry? Initial discussion concerns the impact of the American Airlines SABRE system, as this has often been touted as giving American Airlines first-mover advantage in the industry. The wider impact of remote-access, computerized reservation systems, or Global Distribution Systems, and e-commerce access to online reservations in the travel industry is analyzed, using Porter’s five-force model of industry competitive forces, to understand how the travel industry has shaped and has been shaped by information systems. The case study concludes with a comparison of the impact of information technologies between the U.S. and European travel industries. It concludes that technology alone does not affect the roles of industry players, but the development of winning technologies exploits structural factors in the environment. Constant evolution of strategic information systems is critical to producing competitive advantage, but opportunism also plays a strong role.


2014 ◽  
Vol 60 (9) ◽  
pp. 2114-2137 ◽  
Author(s):  
Jun Li ◽  
Nelson Granados ◽  
Serguei Netessine

1982 ◽  
Vol 21 (1) ◽  
pp. 7-17 ◽  
Author(s):  
Robert D. Dean ◽  
Kerry M. Whitaker

2020 ◽  
Vol 6 (3) ◽  
pp. 223-226 ◽  
Author(s):  
Mucha Mkono

Purpose This paper aims to briefly discuss the flight shaming (flygskam) movement and considers its implications for tourism. Design/methodology/approach The paper synthesises the current thinking on the flight shaming movement and contextualises it for tourism futures. Findings While flygskam is unlikely to become mainstream in the near future, it is imperative that the air travel industry respond more comprehensively to changing attitudes in the market. Originality/value This trends paper addresses a topical debate in the current environmental public discourse, highlighting the negative emotional states (eco-anxiety) associated with concerns about climate change.


1982 ◽  
Author(s):  
Robert D. Dean ◽  
Kerry M. Whitaker

2006 ◽  
Vol 5 (1) ◽  
pp. 65-91 ◽  
Author(s):  
Nelson F. Granados ◽  
Alok Gupta ◽  
Robert J. Kauffman

2006 ◽  
Vol 6 (1) ◽  
Author(s):  
A. A. Rust ◽  
K. Swart

Purpose: In the light of the South African Airways (SAA) (and Heathrow airport) strike in July 2005, an opportunity exists to evaluate the situation in order to address related problems in the future. The role of labour and specifically labour relations in the air travel industry highlights some important factors related to the industry. This paper aims to highlight the specific factors that will address possible reasons for poor workplace relations in SAA. Furthermore, a workable labour relations model for the organisation and other air travel organisations is proposed. In allowing a strike of the magnitude of the SAA strike of 2005 (e.g. a loss of income of R25 million per day), serious labour relations problems in the organisation are obvious. In order to prevent this action, an in-depth study of workplace relations is necessary to focus on the real problems and to adapt and make changes. Design/Methodology/Approach: This paper is an exploratory exercise based on literature that provides an overview of scholarship in the air travel industry through an analysis of trends and debates, telephonic interviews with role players in the industry and discussions with academics in the tourism industry and in labour relations. Findings: Taking into account that the air travel industry is technologically advanced, highly labour intensive, very sensitive towards external influences and very competitive, it is therefore important for every employer (including SAA) to design a labour relations system that is fit for the organisation. A suggested labour relations model for SAA is about the ability to build and sustain relationships characterised by shared goals, shared knowledge and mutual respect. Implications: The effects of strikes and other labour actions in the air travel industry have far reaching impacts on the air travel industry, the tourism industry, as well as the national economy. Originality/Value: This study highlights the importance of sound labour relations in the industry.


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