Comparing SERVQUAL for Transportation Services in the Sharing Economy for Emerging Markets: Insights from Twitter Analytics

2019 ◽  
pp. 127-134 ◽  
Author(s):  
Saroj Bijarnia ◽  
P. Vigneswara Ilavarasan ◽  
Arpan Kumar Kar
Keyword(s):  
Emerging Markets ◽  
Sharing Economy ◽  
Transportation Services ◽  
Twitter Analytics

scholarly journals The sharing economy: Uber and its effect on taxi companies

2018 ◽  
Vol 16 (28) ◽  
Author(s):  
Lana Pepić
Keyword(s):  
Price Competition ◽  
Business Models ◽  
Legal Status ◽  
Sharing Economy ◽  
Fixed Costs ◽  
Transportation Services ◽  
Fair Competition ◽  
Reduced Costs ◽  
Taxi Industry ◽  
The Right

The popular ride sharing service Uber has undoubtedly affected the taxi industry by offering lower prices, faster and more quality service, as well as a higher degree of transparency in terms of choosing drivers and determining fares. A question arises inevitably: does Uber present loyal or unloyal price competition to taxi companies by offering significantly lower prices, cutting fixed costs and bypassing middlemen? Is there a tax loophole at play? The hypothesis this paper aims to examine is whether Uber is a new way of providing transportation services, thus bringing more transparency and fair competition to the industry, or it is a disruptor on a previously fair market. If the second case is correct, not all hope should be lost - perhaps with the right amount of regulation, Uber could become a new standard in service transportation.This paper is divided into three parts. The first part briefly explores the concept of the sharing economy; a relatively new term and even newer foundation for business models of contemporary startups. Special significance is given to the reduced costs in companies which operate based on the sharing economy versus the so-called traditional companies. The second part of the paper examines Uber’s business model through costs, thepricing system, driver earnings and working conditions. Finally, the thirdpart of the paper estimates the present and future impact of Uber on traditionaltaxi companies, taking into account its legal status, competition andthe changing labor market.

scholarly journals Shared Mobility Problems: A Systematic Review on Types, Variants, Characteristics, and Solution Approaches

2021 ◽  
Vol 11 (17) ◽  
pp. 7996
Author(s):  
Kien Hua Ting ◽  
Lai Soon Lee ◽  
Stefan Pickl ◽  
and Hsin-Vonn Seow
Keyword(s):  
Systematic Review ◽  
Time Window ◽  
Meta Analysis ◽  
Sharing Economy ◽  
Main Concern ◽  
Transportation Services ◽  
Current Trends ◽  
Shared Mobility ◽  
Future Work ◽  
Citation Databases

The Shared Mobility Problems (SMP) with the rideshare concept based on sharing a vehicle are fast becoming a trend in many urban cities around the world. Examples of these problems are like ridesharing, carpooling, taxisharing, buspooling, vanpooling, and multi-modal ridesharing. This is the new way to access transportation services by those who are propelling the sharing economy, where access rather than ownership is the new norm. This paper provides a systematic review of SMP using the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analysis) method. A total of 110 papers from the last decade are selected from 12 abstracts and citation databases to be reviewed and classified. This is done based on the problem types, variants, characteristics, and solution approaches. The current trends and analysis of the survey findings are also summarised. From this systematic review, it is observed that both the time window and multi-objective problems are popular among the researchers, while the minimisation of the total cost is the main concern in the literature of the SMP. Both static and dynamic cases of the SMP are the most researched where heuristic and metaheuristic approaches are widely adopted by the researchers in the literature. Finally, challenges and suggestions for future work are discussed and highlighted.

scholarly journals Access or Ownership? The effect of car attributes and collective psychological ownership on the preference for car subscription services

2019 ◽  
Vol 2 (1) ◽  
pp. 44
Author(s):  
Marcin Szamatowicz ◽  
Joshua Paundra
Keyword(s):  
Sharing Economy ◽  
Psychological Ownership ◽  
Online Experiment ◽  
Transportation Services ◽  
Subject Design ◽  
Limit Price ◽  
Time Period ◽  
Safety Systems ◽  
Psychological Disposition ◽  
Driving Capability

Alternative transportation services for urban commuters expand with car subscription services. Car subscription services give drivers access to cars without ownership for a relatively longer time period (e.g., months) than other sharing economy transportation services. Based on a mix of between- and within-subject design online experiment involving 274 participants, this study investigates traditional and upcoming subscribed car features namely, mileage limit, price, self-driving capability, advanced safety systems, and the moderating influence of collective psychological ownership of these features on people’s preference for car subscription services. The results suggest that these features significantly impact people’s preference toward this service. Collective psychological ownership was found to moderate the influence of self-driving capability and advance safety systems on people’s preference for car subscription services. Individuals with high collective psychological ownership preferred subscription cars with self-driving capability and were more concerned with the lack of advanced safety systems in a subscription car. Car subscription companies need to consider traditional (price and mileage limit), and upcoming features (self-driving capability and advance safety systems) when offering their services. More importantly, the moderating influence of collective psychological ownership on these features means that car subscription companies should account for people’s psychological disposition when considering additional car features.

Competitiveness of sharing economy companies in emerging markets

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jamal T. Maalouf ◽  
Amine Abi Aad ◽  
Karam El Masri
Keyword(s):  
Emerging Markets ◽  
Sharing Economy ◽  
Theoretical Research ◽  
Future Research ◽  
Consumer Innovativeness ◽  
Content Type ◽  
Goods And Services ◽  
Willingness To Purchase ◽  
Willingness To Use ◽  
The Relationship

Purpose This paper aims to explore the competitiveness of the sharing economy in emerging markets from the perspective of actual and potential consumers. Design/methodology/approach It is not surprising that most sharing economy businesses may not follow traditional competitiveness approaches. Consequently, their entry strategies and competitiveness methods might face modern, unique and unexpected challenges vis-à-vis securing sufficient consumer willingness to purchase goods and services. Findings A novel theoretical research model is developed which posits that people’s willingness to use the sharing economy is negatively related to liabilities of newness and positively related to consumer innovativeness and interpersonal trust. The relationship between cost and willingness to use is likely to vary on a case-by-case basis depending on the nature and extent of substitutes available or, in other words, the novelty or lack thereof embedded in the particular good or service. Other potential determinants are also best viewed as case-specific such as ethical/sustainability concerns, which vary as a function of target consumers’ preferences for ameliorating social and environmental externalities. Originality/value Sharing economy businesses have expanded to numerous countries around the world. There is growing evidence to suggest that this diffusion will most likely be maintained. The competitiveness of these businesses in emerging markets may depend on several variables but there is a dearth of literature in this domain which this paper seeks to address while concomitantly highlighting important avenues for future research.

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