Public Servants at the Regulatory Front Lines: Street-Level Enforcement in Theory and Practice

2021 ◽  
pp. 781-800
Author(s):  
Paulien de Winter ◽  
Marc Hertogh
Keyword(s):  
Theory And Practice ◽  
Public Servants ◽  
Street Level

Accountability of Public Servants at the Street Level

2021 ◽  
pp. 801-818
Author(s):  
Fritz Sager ◽  
Eva Thomann ◽  
Peter Hupe
Keyword(s):  
Public Servants ◽  
Street Level

The enlightenment underpinnings of the public procurement profession

2015 ◽  
Vol 15 (4) ◽  
pp. 439-457 ◽  
Author(s):  
William Earle Klay
Keyword(s):  
Adam Smith ◽  
Public Procurement ◽  
Codes Of Ethics ◽  
Theory And Practice ◽  
Academic Disciplines ◽  
Public Servants ◽  
Civic Duty ◽  
The Public ◽  
Private Interests ◽  
The Enlightenment

Enlightenment philosophers profoundly influenced the emergence of democracy. Enlightenment ideas underlie much of the theory and practice of public procurement today. Economic theory, dating from the writings of Adam Smith and his mentor Frances Hutcheson, assumes that suppliers will act in their own self interest. Knowing this, public buyers seek to fashion incentives to align the private interests of suppliers with public needs. But Hutcheson and others argued that civic duty and benevolence should guide public servants in seeking value for their fellow citizens. That argument is the basis of our codes of ethics. The clams of public procurement to being a profession will be greatly bolstered when it is recognized that our knowledge base is rooted in the same Enlightenment thinking that undergirds other professions and academic disciplines.

scholarly journals Introduction to Special Issue: Who Does or Does Not Respond to Whom or What in a Democracy? The Case of Japan

2015 ◽  
Vol 16 (1) ◽  
pp. 1-4 ◽  
Author(s):  
KENTARO FUKUMOTO
Keyword(s):  
Special Issue ◽  
Public Servants ◽  
Street Level ◽  
Government Work

In a democracy, it is essential that agents respond to their principals. Because the principals have some control over the agents, the agents are supposed to be loyal to the principals’ wishes. For example, in the context of an election, voters (principals) can hire and fire their representatives (agents), while lawmakers should represent their constituency and legislate accordingly. On this basis, power is delegated from principals to agents and the chain of delegation makes government work, from voters (principals) to legislators (agents), from legislators (now, principals) to ministers (agents/principals), to bureaucrats (agents/principals), and to street-level public servants (agents).

Swiss public servants' perceptions of performance in a fast-changing environment

2008 ◽  
Vol 74 (2) ◽  
pp. 307-323 ◽  
Author(s):  
Yves Emery ◽  
Carole Wyser ◽  
Noemi Martin ◽  
Joelle Sanchez
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Public Management ◽  
New Public Management ◽  
Shared Vision ◽  
Civil Servants ◽  
Public Servants ◽  
Street Level ◽  
Public Sector Organization ◽  
New Public

The notion of performance is central in all the modernization processes that have been conducted during the last 20 years, notably under the New Public Management (NPM) movement. Since the models and notions of performance analysed in research nearly always reflect the vision of top management, this article proposes to consider the vision of personnel at the street level, specifically Swiss civil servants. A highly capable public sector organization, focused on efficiency, quality services provided for the citizens and outcomes needs motivated employees to achieve these ambitious objectives. But how is `performance' perceived by civil servants without any management responsibilities? Using the typology of Boltanksi and Thévenot, the article highlights several reference worlds to which civil servants refer when speaking of performance, revealing the dominant influence of the industrial world over that of the civic world, with the domestic and commercial worlds placed third and fourth in importance, respectively. It details the evolution of performance as seen by civil servants, allowing us to better understand their reactions when faced with the transformations under way as well as the identity crisis caused by the contradictory worlds they currently face. Points for practitioners Under the NPM-banner, performance management has been introduced in almost every public sector organization. Performance must be clearly operationalized at all levels of the hierarchy, which is a difficult process because NPM has introduced new values that potentially conflict with traditional public sector values. This article highlights and analyses the way Swiss civil servants at the street level perceive performance, providing useful insight into their dominant value framework. Their perception of a `highly capable public sector' must be set against actual standards in order to achieve a shared vision of the main dimensions and criteria of performance, a prerequisite for effectiveness in every performance management system.

scholarly journals Current Problems in Labor Quality in Kyrgyzstan

2011 ◽  
Author(s):  
Cipar Aytuganova
Keyword(s):  
Transition Period ◽  
Theory And Practice ◽  
High Quality ◽  
Public Servants ◽  
Actual Problem ◽  
Labor Quality ◽  
Economic Culture ◽  
National Ideology ◽  
And Performance ◽  
Social Side

Formation or implementation of high-quality labor is an actual problem of the world economy and always considered in the theory and practice. Labor quality is the realization of increased productivity and performance of the work and responsibilities, also it is known as the main factor of economic growth in economics. Since 1991, the importance of labor quality for development of national economy and macroeconomic stability in Kyrgyzstan is growing and becoming actual in globalization and integration process, financial, informational, scientific and technical cooperation, is requiring researching. This problem studied by academics O. Bogomolov, L. Kudryavtsev, G.Kolodko, T.Koychuev and others. In economics labor defines as a set of three groups of labor skills and abilities of individuals. This group of skills combines the biological, economic and social side of man. Development of labor quality is considered at three levels: low, medium and high quality. In all states, there are complex of integrated structures that seek efficiency in own activity. In the transition period for Kyrgyzstan it is necessary to solve social problems, improve living standards. It’s necessary to abide execution of laws by from the President to the citizen, establish the subordination of society to laws, improve moral of public servants, gain people's trust in government, form up the economic culture, to eliminate the shadow economy and corruption. Economic culture must become an integral part of national ideology.

Policy Alienation and Street-level Bureaucrats’ Psychological Wellbeing: The Mediating Role of Alienative Commitment

2020 ◽  
Author(s):  
Muhammad Usman ◽  
Moazzam Ali ◽  
Farooq Mughal ◽  
Peter Agyemang-Mintah
Keyword(s):  
Public Management ◽  
Structural Equation ◽  
New Public Management ◽  
Negative Relationship ◽  
Two Dimensions ◽  
Theory And Practice ◽  
Psychological Wellbeing ◽  
Equation Modeling ◽  
Street Level ◽  
Street Level Bureaucrats

Abstract In an era of New Public Management reforms, public sector policies often create a mismatch between social and economic values that can lead to public policy alienation—professionals’ feelings of disconnection from public policies. Policy alienation can create unrest among public professionals and carry several negative repercussions for their wellbeing and work-related attitudes. The negative repercussions of policy alienation are likely to inhibit public service delivery. However, existing research on policy alienation and its consequences for street-level bureaucrats’ wellbeing is scarce. Thus, it is unknown how policymakers can curb policy disconnect and counter its negative implications. To contribute to both general policy alienation theory and practice, our study hypothesized that the two dimensions of general policy meaninglessness—client meaninglessness and societal meaninglessness—are negatively related to street-level bureaucrats’ psychological wellbeing. We hypothesize this negative relationship is due to alienative commitment. A time-lagged survey data collected from 401 public professionals and analyzed using structural equation modeling supported our hypothesized relationships. The present study extends the nomological networks of the antecedents and consequences of alienative commitment and offers important implications that can help policymakers counter the issues related to public professionals’ alienative commitment and psychological wellbeing.

scholarly journals The impacts of organizational culture, knowledge management and employee engagement on job satisfaction: The case of supportive service officers in Mongolia

2017 ◽  
Vol 11 (1-2) ◽  
pp. 97-104
Author(s):  
Tsogtsuren Bayasgalan ◽  
Ravdansuren Chantsaldulam
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Knowledge Management ◽  
Human Resource Development ◽  
Employee Engagement ◽  
Influential Factors ◽  
Theory And Practice ◽  
Public Servants ◽  
Level Data ◽  
Jel Code

Employee’s job satisfaction is one of the main influential factors for the effectiveness of human resource development. The aim of this study is to investigate the impacts of organizational culture, knowledge management and employee engagement on job satisfaction among public officers. This research topic has been studied and is well-known in worldwide. In Mongolia, context the topic of study has been developed at low level. Data collected from the public-sector employees that understand to impact of job satisfaction. In the research, 213 participants participated who work in public organizations of Mongolian cities such as Ulaanbaatar, Darkhan and Erdenet and districts near to Ulaanbaatar city, including Nalaikh, Khutul, Baganuur. Therefore, the research methodology organized and used some information from statistical calculations in Mongolia. The results showed that impact of all factors such as organizational culture, knowledge management and employee engagement had a positive relationship on job satisfaction. It means that public servants can take care of organizational culture, knowledge management and employee engagement to remain and make their employees happy, as the more satisfied employees are, the more productive they are than those who are less satisfied. This study discussed the effects of above mentioned results, the implications for theory and practice along with the limitations of the research and the implications for further research. Data were used SPSS and SmartPLS 3.0 to test the relationships between variables. JEL CODE: J01

scholarly journals Local Public Servants and Employees in the Republic of Croatia: Legal Position and Obligations

10.4335/60 ◽  
2009 ◽  
Vol 6 (4) ◽  
pp. 413-428
Author(s):  
Duško Lozina ◽  
Mirko Klarić
Keyword(s):  
Public Administration ◽  
Theory And Practice ◽  
Legal Regulations ◽  
Public Servants ◽  
The Public ◽  
Public Servant ◽  
The Status ◽  
Legal Position ◽  
The Republic ◽  
Administrative Theory

The topic of this paper is an analysis of the legal position of local public servants and employees in the Republic of Croatia as well as of their rights and obligations in the light of the enactment of the Public Servants and Employees in local and regional self-government Act. In this sense, the concept and characteristics of the status of the administrative public servant from the aspect of administrative theory and practice are analysed, a short comparative overview of different official systems in Europe is given, and the position of local public servants and employees in Croatia in the light of positive legal regulations is analysed. In the conclusion, an assessment of the existing officials system which is related to local public servants and employees in Croatia is given in the context of the stated modern systems of public administration. Also assessed is whether the enacted legal regulations will have a positive effect on the implementation of personnel policy, greater motivation and the work of local public servants and employees thereby finally resulting in a better and more quality functioning of local self-government. Key words: • Republic of Croatia • public administration • local self-government • local public servants and employees

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