Evaluating the Service Quality of the First Bus Rapid Transit Corridor in Hanoi City and Policy Implications

2020 ◽  
pp. 98-123
Author(s):  
Minh Hieu Nguyen
Keyword(s):  
Service Quality ◽  
Policy Implications ◽  
Bus Rapid Transit ◽  
Rapid Transit

scholarly journals Commuters’ Perceptions on Service Quality of Bus Rapid Transit Systems: Evidence from the Cities of Ahmedabad, Surat and Rajkot in India

2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-16
Author(s):  
Mahesh L. Chaudhary
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Transport Systems ◽  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Rapid Transit ◽  
Quality Factors ◽  
Transit Systems ◽  
Time Of Travel

Urban public transport is gaining significant importance in today’s world. This is evident from the fact that it has found its place in United Nations Development Programme’s Sustainable Development Goals in the eleventh goal pertaining to ‘Sustainable cities and communities’. The competitiveness of the cities largely depends on the robustness of their transport systems. In India there has been huge spending on the public transport projects in cities across the country. Ahmedabad, Surat and Rajkot from Gujarat, India have been the beneficiaries of these investments. Capturing the demand side quality of services is very important for such projects and hence the attempt has been made to study whether the commuters’ perceptions on quality of services of Bus Rapid Transit systems vary across different demographic cohorts. There are nine demographic cohorts used for the study. SERVPERF model has been adopted to study the performance of Bus Rapid Transit systems in the said citied. The performance is evaluated over the six factors namely; tangibles, empathy, cleanliness, reliability, safety and affordability. It has been found that Surat tops among the three cities followed by Rajkot and Ahmedabad on various service quality factors. Also commuters’ perception towards quality of service dimensions vary across demographic cohorts like gender, time of travel, education, employment status, length of patronization and purpose of trip.

Service Quality Analysis of Bus Rapid Transit : A Case in Semarang, Indonesia

2019 ◽  
Author(s):  
M. Mujiya Ulkhaq ◽  
Avinda J. Ardiani ◽  
Miftahul Farhan ◽  
Raka P. Bagja ◽  
Rama Z. Hanif
Keyword(s):  
Service Quality ◽  
Quality Analysis ◽  
Bus Rapid Transit ◽  
Rapid Transit

scholarly journals The Quality of Bus Rapid Transit (BRT) Shelter Services of Mangkang-Penggaron Route in CBD Semarang

2012 ◽  
Vol 8 (1) ◽  
pp. 42 ◽  
Author(s):  
Putri - Mahardhini ◽  
Mardwi - Rahdriawan
Keyword(s):  
Central Business District ◽  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Service Reliability ◽  
Mass Transportation ◽  
Rapid Transit ◽  
User Perception ◽  
Business District ◽  
Shelter Services

ABSTRACTThe Government of Semarang have sought to develop a mass transportation system using theconcept of Bus Rapid Transit (BRT) in Mangkang‐Penggaron corridor. In order to effectivelyfacilitate the movement of city dwellers, the BRT system required the provision of functioningshelters along the corridor. There is a need to optimize the function of the shelters including theintegration to other modes of transportation and to the activities of the Central Business District(CBD), ensuring optimum performance of the whole BRT system. This study determined andevaluated the quality of BRT shelter services in Semarang based on user perception. The studyemployed analysis regarding the fulfillment of criteria for quality of services including waitingtime, convenience, service reliability, distance, and BRT shelter clerk services. The analysisprocesses concluded that the current BRT shelter services were in fact less than ideal. The studyfound lack of maintenance and the need for improvement of services at rush hour.Keywords: evaluation, quality of services, and bus shelter

scholarly journals The bus rapid transit system: A service quality dimension of commuter uptake in Cape Town, South Africa

2014 ◽  
Vol 8 (1) ◽  
Author(s):  
Prince D. Ugo
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Quantitative Research ◽  
Stated Preference ◽  
Cape Town ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transit System ◽  
Area Of Interest ◽  
The City

This study evaluated commuter uptake of the bus rapid transit (BRT) system in Cape Town,South Africa. As a stated preference survey was not carried out prior to the launch of the new BRT system in the City of Cape Town, it became difficult to assess commuters’ preferences,which would have provided City policymakers and planners with an understanding of customer satisfaction of the proposed bus service. The commuting trend of the BRT system in the City indicates that tickets sales and utilisation by commuters is gradually picking up, but one would have expected high commuter engagement in terms of the modernity profile of the BRT system. This study investigated commuters’ (n = 260) satisfaction levels with 30 service quality variables on a self-rated questionnaire, using quantitative research methodology.The study result showed that passengers were not satisfied with the transport fare and the availability or accessibility of ticket sales outlets. In the context of this study, this result implies that the ‘responsiveness and affordability’ variable of the service quality dimensions should be an area of interest and review to City of Cape Town policymakers and planners. Service quality trends in public transport were also highlighted.

scholarly journals Penentuan Prioritas Perbaikan Kualitas Layanan TransJakarta dengan Menggunakan Metode IPA-PGCV

2015 ◽  
Vol 4 (2) ◽  
pp. 64
Author(s):  
Ronald Sukwadi ◽  
~ Jufina
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Transportation Cost ◽  
Transportation System ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Priority Level ◽  
Public Transportation System

<p>TransJakarta was a Bus Rapid Transit (BRT) system in Jakarta. It was designed to provide Jakarta<br />citizens with a fast public transportation system to help reduce rush hour traffic. After operating more than<br />one decade, many suggestions and critics were given related to service quality. IPA and PGCV methods were<br />applied to determine which service attributes should be improved and their priorities. In this research, eight<br />service attributes were identified as critical attributes (on first quadrant of IPA diagram). The higher value of<br />PGCV index indicated the priority level of attributes. Based on its priority level, the order were 1) easiness<br />of giving suggestions, 2) ticket queue, 3) easiness of complaints, 4) the facilities for passengers with special<br />needs, 5) employees appearance, 6) transportation cost, 7) accessibility, and 8) the number of bus.</p>

Bus Rapid Transit (BRT) Users’ Discernment in Lagos Megacity: Lesson from Primero Transport Service

2020 ◽  
Author(s):  
Fariha Azalea
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Travel Behavior ◽  
Decision Makers ◽  
Bus Rapid Transit ◽  
Level Of Service ◽  
Rapid Transit ◽  
Transport Service ◽  
Transport Services ◽  
Mode Of Operation

The study examines Bus Rapid Transit (BRT) users’ perspicacity in Lagos, Nigeria along Ikorodu-Mile12 Bus Rapid Transit (BRT) corridor in order to guide, provide information for policies and decision makers during policies formulation. This study assesses the socio-economic character of passengers using the primer transport service along Ikorodu-Mile 12 BRT corridor; analysed the travel behavior of commuters using the primero transport service in the study area and examine the commuters’ perspicacity and expectation on the level of service quality provided by Primero Transport Service. A total of three hundred ninety-four (394) commuters (one commuter per bus) who go back and forth through the buses were sampled. Perception and expectation about service were asked. The result of factor analysis found that commuters were satisfy with the service offer by Primero, physical appearance, level of clean, mode of operation and level of service deliver by Primero transport services.

Value of the Facilities and Attributes of New Heavy Rail and Bus Rapid Transit Projects in a Developing City: The Case of Lima, Peru

2003 ◽  
Vol 1835 (1) ◽  
pp. 50-58 ◽  
Author(s):  
Manuel J. Martínez ◽  
Javier Cornejo
Keyword(s):  
No Value ◽  
Stated Preference ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Stated Preference Experiments ◽  
Operational Design ◽  
Feeder Bus ◽  
Bus Service ◽  
Heavy Rail

Preferences of heavy rail (HR) system users are studied in relation to the system’s alignment and bus connections in the context of a developing city. Stated preferences techniques are applied to estimate the monetary value of a long set of attributes of a new mass transit service: HR connected to bus rapid transit (BRT). Attributes include time, fare, bicycle storage at stations, stairways, feeder bus integration, integration with BRT, type of bus service, bus itinerary, and quality of buses. The long set of attributes deserved three stated preference experiments grouped by time and fare, characteristics of HR, and characteristics of BRT. They were linked by the common attribute of the fare. Results of the values of the attributes are presented. The value of the preference for HR is reduced to 8% when a feeder bus is not offered and the HR route does not reach downtown. The value of a feeder bus using small vehicles is higher than the value of BRT even if BRT operates with new buses and express service to downtown. Bicycle storage or escalators have no value for the prospective passenger. After the response of users to the new services is analyzed, conclusions for the operational design of the system are presented.

Feasibility Analysis and Computer Simulation of an Automated Bus Route

2002 ◽  
Author(s):  
J. H. Solomon ◽  
P. Gonzalez-Mohino ◽  
F. Amirouche ◽  
D. Zavattero
Keyword(s):  
Computer Simulation ◽  
Traffic Flow ◽  
Traffic Congestion ◽  
Feasibility Analysis ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Personal Transportation ◽  
Bus Services ◽  
Schedule Adherence

Traffic congestion in major cities is a major problem which is growing steadily every year. It is clear that something must be done to curb this trend. Several different concepts are being investigated which can be used to minimize congestion and improve the traffic flow. Automation of the bus system represents one of those methods, and is the focus of this paper. Currently, public opinion of the quality of bus services is generally not perceived as adequate. Buses generally travel about 60% of the speed of other vehicles, and more often than not adherence to schedule is difficult to achieve. The consequence is that people choose to take personal transportation instead, causing increased congestion. Automation seeks to address this issue by offering decreased travel times, increased schedule adherence, and greater overall convenience compared to the current bus systems. The concept of automation is based on expanding upon the ideas of Bus Rapid Transit (BRT) and making the system as efficient as possible.

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