scholarly journals The Quality of Bus Rapid Transit (BRT) Shelter Services of Mangkang-Penggaron Route in CBD Semarang

2012 ◽  
Vol 8 (1) ◽  
pp. 42 ◽  
Author(s):  
Putri - Mahardhini ◽  
Mardwi - Rahdriawan
Keyword(s):  
Central Business District ◽  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Service Reliability ◽  
Mass Transportation ◽  
Rapid Transit ◽  
User Perception ◽  
Business District ◽  
Shelter Services

ABSTRACTThe Government of Semarang have sought to develop a mass transportation system using theconcept of Bus Rapid Transit (BRT) in Mangkang‐Penggaron corridor. In order to effectivelyfacilitate the movement of city dwellers, the BRT system required the provision of functioningshelters along the corridor. There is a need to optimize the function of the shelters including theintegration to other modes of transportation and to the activities of the Central Business District(CBD), ensuring optimum performance of the whole BRT system. This study determined andevaluated the quality of BRT shelter services in Semarang based on user perception. The studyemployed analysis regarding the fulfillment of criteria for quality of services including waitingtime, convenience, service reliability, distance, and BRT shelter clerk services. The analysisprocesses concluded that the current BRT shelter services were in fact less than ideal. The studyfound lack of maintenance and the need for improvement of services at rush hour.Keywords: evaluation, quality of services, and bus shelter

scholarly journals Pengaruh kualitas pelayanan terhadap kepuasan pelanggan jasa BRT Transmusi Palembang

2017 ◽  
Author(s):  
Marismiati ◽  
Hendra Hadiwijaya
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Mass Transportation ◽  
Descriptive Research ◽  
The City ◽  
Research Type

Quality of service is used as a means to achieve competitive advantage. Inimproving the quality of services will lead to a likely customer loyalty and attractnew customers. The city of Palembang introduced the concept of Bus Rapid Transit(BRT). A form of mass transportation by combining the passenger-oriented station.Underlying issue in this research is "how influence service quality to passengersatisfaction BRT services Transmusi Palembang?" Aims to identify and analyze theeffect of service quality on customer satisfaction. The approach used in this study isa survey and descriptive research type on 100 respondents. To test this study usingmultiple regression and t test and F test The results showed that the quality ofservice seen from the 5 dimensions: Tangibles, Reliability, Responsiveness,Assurance and Empathy simultaneously and Persia significant effect on customersatisfaction Transmusi BRT services. Responsiveness is the dimension of servicequality is the most dominant in influencing customer satisfaction.

scholarly journals Evaluasi Trotoar Sebagai Feeder Non Motorized untuk Mendukung Bus Rapid Transit (BRT) Di Kota Semarang

2018 ◽  
Vol 14 (1) ◽  
pp. 17 ◽  
Author(s):  
Eko Purwanto ◽  
Okto Risdianto Manullang
Keyword(s):  
Performance Analysis ◽  
Environmental Quality ◽  
Quality Index ◽  
Central Business District ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Business District

Bus Rapid Transit (BRT) Trans Semarang Koridor I merupakan salah satu moda transportasi umum yang ada di Bagian Wilayah Kota (BWK) I Kota Semarang. Keberadaan BRT Trans Semarang belum didukung penyediaan trotoar sebagai prasarana berjalan kaki (non motorized transportation) yang aman dan nyaman di sepanjang koridor. Penelitian ini bertujuan untuk mengevaluasi kualitas trotoar di BWK I sebagai feeder untuk mendukung BRT Trans Semarang Koridor I di BWK I. Penelitian ini menggunakan metode deskriptif dengan pendekatan kuantitatif. Analisis yang dilakukan adalah analisis karakteristik pejalan kaki berdasarkan masksud pergerakan dan moda yang digunakan, analisis kondisi trotoar berdasarkan preferensi pejalan kaki dengan Importance Performance Analysis (IPA), serta analisis kualitas trotoar dengan pendekatan Pedestrian Environmental Quality Index (PEQI). Hasil penelitian menunjukkan kondisi trotoar di BWK I belum seluruhnya optimal dalam memberikan keamanan dan kenyamanan bagi pejalan kaki. Lampu penerangan dan pagar pengaman merupakan variabel yang sangat penting dan menjadi prioritas utama untuk meningkatkan keamanan, sedangkan keberadaan pelindung cuaca, keberadaan tempat duduk dan kemiringan (ramp) permukaan merupakan variabel kenyamanan yang sangat penting dan menjadi prioritas utama untuk meningkatkan kenyamanan. Kualitas trotoar di Zona 2 sebagai pusat kota dan Central Business District (CBD) cenderung lebih baik dibandingkan Zona 1 dan Zona 3 yang merupakan wilayah penyangganya. Selain itu penyediaan trotoar masih memprioritaskan pada jalan-jalan utama koridor BRT, dimana trotoar yang ada memiliki kualitas basis (dasar) dan dapat diterima pejalan kaki.

scholarly journals Commuters’ Perceptions on Service Quality of Bus Rapid Transit Systems: Evidence from the Cities of Ahmedabad, Surat and Rajkot in India

2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-16
Author(s):  
Mahesh L. Chaudhary
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Transport Systems ◽  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Rapid Transit ◽  
Quality Factors ◽  
Transit Systems ◽  
Time Of Travel

Urban public transport is gaining significant importance in today’s world. This is evident from the fact that it has found its place in United Nations Development Programme’s Sustainable Development Goals in the eleventh goal pertaining to ‘Sustainable cities and communities’. The competitiveness of the cities largely depends on the robustness of their transport systems. In India there has been huge spending on the public transport projects in cities across the country. Ahmedabad, Surat and Rajkot from Gujarat, India have been the beneficiaries of these investments. Capturing the demand side quality of services is very important for such projects and hence the attempt has been made to study whether the commuters’ perceptions on quality of services of Bus Rapid Transit systems vary across different demographic cohorts. There are nine demographic cohorts used for the study. SERVPERF model has been adopted to study the performance of Bus Rapid Transit systems in the said citied. The performance is evaluated over the six factors namely; tangibles, empathy, cleanliness, reliability, safety and affordability. It has been found that Surat tops among the three cities followed by Rajkot and Ahmedabad on various service quality factors. Also commuters’ perception towards quality of service dimensions vary across demographic cohorts like gender, time of travel, education, employment status, length of patronization and purpose of trip.

scholarly journals Assessment of the Influence of Lagos Bus Rapid Transit Scheme (BRT-Lite) on Road Traffic Crashes (RTC) on Lagos Mainland-Island Corridor

2017 ◽  
Vol 11 (1) ◽  
pp. 102-109 ◽  
Author(s):  
Adeyinka Peter Ajayi
Keyword(s):  
Road Traffic ◽  
Secondary Data ◽  
Central Business District ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Traffic Crashes ◽  
Road Traffic Crashes ◽  
Safety Outcomes ◽  
Business District ◽  
The Impact

Background:This paper filled an important gap in the on-going global assessment of Bus Rapid Transit (BRT) operations on Road Traffic Crashes (RTC) safety outcomes on corridors plied.Introduction:The work carried out a scientific investigation of the impact of Lagos BRT-Lite(Africa’s first and only BRT scheme) on the achievement of a possible reduction in the incidences of RTC on the 22-kilometer radial highway that connects Mile12 and Lagos Island the traditional central business district.Methodology:Secondary data on the incidences of RTC on the corridor between 2002 and 2013 were obtained from Nigeria Police. One-way Analysis of variance between subjects revealed that the advent of BRT operations on the corridor do not have any significant effect in the reported cases of the three categories of RTC examined. Minor (p=. 783), Serious (p= .887) and Fatal (p= .826).Data Analysis:Descriptive statistics, however, showed that there has been a general reduction in the incidences of all categories of RTC considered in the period after the commencement of BRT on the corridor.Conclusion:The paper concludes by positing that while it might be far-fetched to imply a direct causal relationship between the introduction of BRT and reduction in the cases of RTC on the corridor, it may not be far to suggest that it has definitely impacted safety outcomes as it relates to RTC.

scholarly journals Memasyarakatkan Bus Rapid Transit Trans Siginjai melalui komunitas dan media digital di Provinsi Jambi

2019 ◽  
Vol 1 ◽  
pp. 310-316
Author(s):  
Haryadi Haryadi ◽  
Moh. Arief Rakhman
Keyword(s):  
Digital Media ◽  
Local Community ◽  
Bus Rapid Transit ◽  
Multimedia Content ◽  
Mass Transportation ◽  
Rapid Transit ◽  
Student Groups ◽  
The People ◽  
Potential Market ◽  
The City

In 2018 Trans Siginjai officially began operations in the city of Jambi, with a route connecting Jambi City with Muaro Jambi District. Passing the length of the route is 19 Km, passing through two large campuses in Jambi Province. Making this BRT (Bus Rapid Transit) mode has a potential market among the community of student groups. Preliminary observations were made and several studies showed that the 1 year period after the operation of the BRT showed a condition that was not optimal. The solution offered from the service done is to see how actually the transport facilities owned by Jambi Province have a lot of additional potential besides being the only mass transportation on this route. The potential that can be raised by the TransTiginjai BRT is Multiple effects of education, ecology, economics. the target of service is students and the community who live in the city of Jambi. The method used is by activating the local community and optimizing the use of digital media with the main output being various multimedia content. After the activities have not been made significant changes have occurred but there has been an increase in awareness among media users who are targeted for service, namely those from students. From the academic side, this service also tries to prove that the synergy of the community, academics and authorities is able to provide a real solution for a city and the people who live in it.

scholarly journals Using Fuzzy Clustering of User Perception to Determine the Number of Level-of-Service Categories for Bus Rapid Transit

2021 ◽  
Vol 23 (2) ◽  
Author(s):  
Yueying Huo ◽  
Jinhua Zhao ◽  
Xiaojuan Li ◽  
Chen Guo
Keyword(s):  
Fuzzy Clustering ◽  
Bus Rapid Transit ◽  
Level Of Service ◽  
Rapid Transit ◽  
User Perception ◽  
Dimension Vector ◽  
Cluster Validity Indices ◽  
Validity Indices ◽  
Four Levels ◽  
Levels Of Service

The concept of level of service (LOS) is meant to reflect user perception of the quality of service provided by a transportation facility or service. Although the LOS of bus rapid transit (BRT) has received considerable attention, the number of levels of service of BRT that a user can perceive still remains unclear. Therefore, in this paper, we address this issue using fuzzy clustering of user perception. User perception is defined as a six-dimension vector of the perceived arrival time, perceived waiting time, bus speed perception, passenger load perception, perceived departure time, and overall perception. A smartphone-based transit travel survey system was developed, with which user perception surveys were conducted in three BRT systems in China. Fuzzy C-Means clustering, improved using a simulated annealing genetic algorithm, was adopted to partition user perception into two to ten clusters. Seven cluster validity indices were used to determine the appropriate number of LOS categories. Our results indicate that users can perceive two to four levels of service.

Value of the Facilities and Attributes of New Heavy Rail and Bus Rapid Transit Projects in a Developing City: The Case of Lima, Peru

2003 ◽  
Vol 1835 (1) ◽  
pp. 50-58 ◽  
Author(s):  
Manuel J. Martínez ◽  
Javier Cornejo
Keyword(s):  
No Value ◽  
Stated Preference ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Stated Preference Experiments ◽  
Operational Design ◽  
Feeder Bus ◽  
Bus Service ◽  
Heavy Rail

Preferences of heavy rail (HR) system users are studied in relation to the system’s alignment and bus connections in the context of a developing city. Stated preferences techniques are applied to estimate the monetary value of a long set of attributes of a new mass transit service: HR connected to bus rapid transit (BRT). Attributes include time, fare, bicycle storage at stations, stairways, feeder bus integration, integration with BRT, type of bus service, bus itinerary, and quality of buses. The long set of attributes deserved three stated preference experiments grouped by time and fare, characteristics of HR, and characteristics of BRT. They were linked by the common attribute of the fare. Results of the values of the attributes are presented. The value of the preference for HR is reduced to 8% when a feeder bus is not offered and the HR route does not reach downtown. The value of a feeder bus using small vehicles is higher than the value of BRT even if BRT operates with new buses and express service to downtown. Bicycle storage or escalators have no value for the prospective passenger. After the response of users to the new services is analyzed, conclusions for the operational design of the system are presented.

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