Weak Procurement Practices and the Challenges of Service Delivery in South Africa

2021 ◽  
pp. 93-111
Author(s):  
Koliswa Matebese-Notshulwana
Keyword(s):  
South Africa ◽  
Service Delivery

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

The implementation of the basic values and principles governing public administration and service delivery in South Africa

2021 ◽  
Author(s):  
John Mamokhere ◽  
Mavhungu Elias Musitha ◽  
Victor Mmbengeni Netshidzivhani
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Public Administration

Operation Sukuma-Sakhe

2017 ◽  
pp. 304-323 ◽  
Author(s):  
Ndwakhulu Tshishonga
Keyword(s):  
South Africa ◽  
Civil Society ◽  
Service Delivery ◽  
Social Contract ◽  
Data Sources ◽  
Primary Data ◽  
Government Programs ◽  
Kwazulu Natal ◽  
State And Local Government ◽  
State And Local

This chapter explores the emerging new social contract that connects government departments, communities, civil society, and the private sector through Operation Sukuma-Sakhe (OSS) in the Province of KwaZulu-Natal (KZN), South Africa. This program is designed to expedite service delivery and development by addressing communal challenges such as poor or non-existent service delivery and lack of coordinated government programs and cooperative governance efforts. Social contract theory forms an analytical and conceptual framework to gauge the government's commitment through the OSS program in delivering decentralized services in partnership with communities and other development sectors. The effective functioning of OSS depends on the full and equal commitment of government, underpinned by a new social contract with other departments, the community, and citizens as both recipients and agents of decentralized service delivery. Primary data sources were interviews with OSS regional officials, supplemented by documentary data from the literature and state and local government sources.

Political-Administrative Interface at the Local Sphere of Government with Particular Reference to South Africa

2017 ◽  
pp. 242-255
Author(s):  
Purshottama Sivanarain Reddy
Keyword(s):  
South Africa ◽  
Local Government ◽  
Service Delivery ◽  
Local Governance ◽  
National Development ◽  
Critical Issue ◽  
The Political ◽  
Political Transformation ◽  
Large Numbers ◽  
Government Legislation

The ongoing political-administrative dichotomy discourse, which is steeped in public administration history, manifests in uncertainty about how the relationship between politicians and administrative officials should be structured. South Africa was democratized in 1994 and local government has subsequently undergone a fundamental socio-political transformation. “World class” local government legislation, with an entrenched constitutional development mandate, was introduced; however, the large numbers of public protests bear ample testimony to major challenges in basic service delivery. A critical issue impacting negatively on the functionality of the post-1994 local government dispensation is the political-administrative interface. The National Development Plan has mapped out a socio-economic vision to 2030, with stabilization of the political-administrative interface a priority. Consequently, the political-administrative interface has to be critically reviewed relative to the quality of local democracy, impact on efficient and effective service delivery, and good local governance.

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