Abstract The coronavirus disease 2019 (COVID-19) pandemic has seriously damaged the operational harmony of container shipping. Initially, it led to a decrease in the overall throughput of containerized cargo. The industry has faced blank sailings and a lack of container equipment
after rising container demand. Operational harmony has not been established for more than a year. Extremely increased freight rates have unprecedently put the shippers in a difficult situation. This study examines the circumstances in terms of the shipper and shipping line relationship and
underscores the loose commitment between them. Accordingly, this study questions the mutual commitment of this relationship. This institutionally problematic relationship has become prominent in terms of its consequences in the COVID-19 pandemic era. The problematic part of this relationship
is discussed through discourse samples representing different branches of the container shipping industry, using the discourse analysis methodology supported by the literature review. The findings indicate that both shippers and shipping lines recognize that a commitment-based relationship
requires decisiveness; however, their priorities in the pandemic era overshadow it. Their mutual commitment may help to alleviate the consequences of any chaos in the future of container shipping, which requires critical projection.
Balanced Scorecard as the basis of global company IT-architecture modeling
