The Use of Customer Relationship Management Software in Meta-Enterprises for Virtual Enterprise Integration

2013 ◽  
pp. 245-259
Author(s):  
Maria Manuela Cruz-Cunha ◽  
Goran D. Putnik ◽  
João Varajão
Keyword(s):  
Life Cycle ◽  
Virtual Enterprise ◽  
Relationship Management ◽  
Customer Relationship ◽  
Enterprise Integration ◽  
Management Software ◽  
Enterprise Life Cycle ◽  
Computer Aided ◽  
Management Concept ◽  
Enterprise Creation

To make the Virtual Enterprise (VE) a real, competitive, and widely implemented organizational and management concept, it is fundamental to assure that the requirements of this organizational model are achieved in the several phases of the Virtual Enterprise life-cycle. The support to VE (comprising design, creation, operation and reconfiguration) must be assured by meta-enterprises based on a broker and computer-aided tools, capable of managing, controlling and enabling virtual enterprise creation/operation/reconfiguration, which may represent a strong contribution towards the VE performance. The chapter introduces the VE model requirements, focuses one specific meta-enterprise environment called the Market of Resources, and introduces the incorporation of CRM in this environment as one of the computer-aided systems.

scholarly journals The impact of digitalization on the Intellectual capital formation and use (case of service enterprises)

2020 ◽  
Vol 217 ◽  
pp. 06009
Author(s):  
Oksana Pirogova ◽  
Vladimir Plotnikov ◽  
Ivan Makarov ◽  
Andrey Grafov
Keyword(s):  
Life Cycle ◽  
Intellectual Capital ◽  
Service Sector ◽  
Institutional Environment ◽  
Specific Information ◽  
Sales Growth ◽  
Enterprise Life Cycle ◽  
New Type ◽  
The Impact ◽  
Indirect Action

The article discusses the directions, problems and results of using digital solutions in enterprises in the service sector. It is shown that digitalization in the service sector is due to the emergence of a new type of resource - a large amount of specific information about stakeholders. Digitalization has a direct effect on enterprises in the service sector in the form of the development of the institutional environment and the technical infrastructure of digitalization, as well as an indirect action related to the transformation of the enterprises of this industry themselves, their missions and goals. The areas of digitalization in the service sector are indicated. It is shown that the use of digital technologies affects cost reduction and sales growth, and also has a significant impact on the formation and use of the intellectual capital of service enterprises. The features of the formation of the intellectual capital of the enterprise at the stages of the life cycle are considered. The elements of intellectual capital are clarified, which have received an impetus for development due to digitalization. Possible positive directions of the impact of digitalization on the elements of intellectual capital are presented, and the dynamics of the impact of digitalization decisions on the elements of intellectual capital at the stages of the enterprise life cycle is considered.

scholarly journals A Review of the Classification of Enterprise Life Cycle

2018 ◽  
Vol 09 (07) ◽  
pp. 1169-1178 ◽  
Author(s):  
Xin Lu ◽  
Jun Wang
Keyword(s):  
Life Cycle ◽  
Enterprise Life Cycle
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