“Not Some Trumped Up Beef”: Assessing Credibility of Online Restaurant Reviews

2015 ◽  
pp. 116-131
Author(s):  
Marina Kobayashi ◽  
Victoria Schwanda Sosik ◽  
David Huffaker
Keyword(s):  
Restaurant Reviews

Sentiment Analysis of Customer Feedback on Restaurant Reviews

2019 ◽  
Author(s):  
Spoorthi C ◽  
Dr. Pushpa Ravikumar ◽  
Mr. Adarsh M.J
Keyword(s):  
Sentiment Analysis ◽  
Customer Feedback ◽  
Restaurant Reviews

Mainstream Flavor: Ethnic Cuisine and Assimilation in the United States

2020 ◽  
Vol 8 (1) ◽  
pp. 64-85
Author(s):  
Anna Boch ◽  
Tomás Jiménez ◽  
Katharina Roesler
Keyword(s):  
United States ◽  
Ethnic Groups ◽  
Cultural Change ◽  
Culture Change ◽  
Contextual Factors ◽  
The United States ◽  
Factors Associated ◽  
Assimilation Process ◽  
Restaurant Reviews ◽  
Mexican Populations

Assimilation theories posit that cultural change is part and parcel of the assimilation process. That change can register in the symbols and practices that individuals invoke as part of an ethnic experience. But cultural change also includes the degree to which the mainstream takes up those symbols and practices as part of its composite culture. We develop a way to examine whether cuisine, an important component of ethnic culture, is part of the mainstream’s composite culture and the contextual factors associated with the presence of ethnic cuisine in the composite culture. We begin with a comparison of 761,444 reviews of Mexican, Italian, Chinese, and American restaurants across the United States from Yelp!, an online customer review platform. We find that reviews of Mexican restaurants mention ethnicity and authenticity much more than reviews of Italian and American restaurants, but less than reviews of Chinese restaurants, suggesting intermediate mainstreaming of Mexican cuisine. We then examine Mexican restaurant reviews in the 82 largest U.S. core-based statistical areas (CBSAs) to uncover the contextual factors associated with Mexican cuisine’s local mainstream presence. We find that Mexican food is less defined in ethnic terms in CBSAs with larger and more culturally distinct Mexican populations and at less-expensive restaurants. We argue that regional versions of the composite culture change as ethnic groups come to define a region demographically and culturally.

THE SOCIAL TV PHENOMENON AND FAKE ONLINE RESTAURANT REVIEWS

2021 ◽  
Vol 27 (1) ◽  
pp. 25-42
Author(s):  
Breno de Paula Andrade Cruz ◽  
Susana C. Silva ◽  
Steven Dutt Ross
Keyword(s):  
Online Reviews ◽  
Assessment System ◽  
Reality Show ◽  
Social Tv ◽  
The Social ◽  
Restaurant Reviews ◽  
Brazilian Culture ◽  
Fake Reviews ◽  
Tv Show ◽  
Practical Implications

Purpose – The social TV phenomenon has raised the interest of some researchers in studying the production of online reviews. However, little is known about the characteristics of reviewers that, without having had indeed a real experience of consumption, still dare to assess the service. The purpose of this research is to understand these reviewers better, using an experiment conducted in Brazil. Design/methodology/approach – Through a cluster analysis with 2547 reviewers of 7 restaurants that participated in a reality show in Brazil, we were able to create 4 fours. Using Spearman Correlation and Kruskal-Wallis Test, differences among groups were analysed in the search of behavioural changes among different types of reviewers. Findings – We conclude that social TV influence fake online reviews of restaurants that were involved in a tv show. Furthermore, we were able to verify that some reviewers indeed assess the service without indeed having tried the service, which strongly bias the influence they are going to cause in potential consumers. Four types of reviewers were identified: the real expert, the amateur reviewer, the speculator and the pseudo expert. The 2 latter types are analyzed through the anthropologic lens of the popular Brazilian culture and the TV influence in that country. Research limitations/implications – we were able to understand how TV can influence the construction of fake online reviews for restaurants. Practical implications – It is important for the restaurant and hospitality industry in general, to be able to be attentive to the phenomenon of fake reviews that can totally biased the advantages of this assessment system that was created to produce trust among consumers, but that can act exactly the other way around. Originality/value – This study highlights the relevance of taking into account cultural background of the country where the restaurant is located, as well as emphasizing the relevance of conducting a previous analysis of the decision of embarking on a reality show that it has high chances to biasedly influence consumers’ decisions.

scholarly journals The Geography of Taste: Using Yelp to Study Urban Culture

2018 ◽  
Vol 7 (9) ◽  
pp. 376 ◽  
Author(s):  
Sohrab Rahimi ◽  
Sam Mottahedi ◽  
Xi Liu
Keyword(s):  
Urban Communities ◽  
Language Processing ◽  
Social Dynamics ◽  
Food Purchases ◽  
User Comments ◽  
The Social ◽  
Service Oriented ◽  
Restaurant Reviews ◽  
Ambient Population ◽  
Method Show

This study aims to put forth a new method to study the sociospatial boundaries by using georeferenced community-authored reviews for restaurants. In this study, we show that food choice, drink choice, and restaurant ambience can be good indicators of socioeconomic status of the ambient population in different neighborhoods. To this end, we use Yelp user reviews to distinguish different neighborhoods in terms of their food purchases and identify resultant boundaries in 10 North American metropolitan areas. This dataset includes restaurant reviews as well as a limited number of user check-ins and rating in those cities. We use Natural Language Processing (NLP) techniques to select a set of potential features pertaining to food, drink and ambience from Yelp user comments for each geolocated restaurant. We then select those features which determine one’s choice of restaurant and the rating that he/she provides for that restaurant. After identifying these features, we identify neighborhoods where similar taste is practiced. We show that neighborhoods identified through our method show statistically significant differences based on demographic factors such as income, racial composition, and education. We suggest that this method helps urban planners to understand the social dynamics of contemporary cities in absence of information on service-oriented cultural characteristics of urban communities.

scholarly journals What is there to Yelp about?

2021 ◽  
Author(s):  
Joanne DiNova
Keyword(s):  
Relevance Theory ◽  
Product Reviews ◽  
Online Product Reviews ◽  
Restaurant Reviews

This paper examines the use of language in user generated online product reviews on the website Yelp.ca. Using both Relevance Theory and the Co-operative Principle this study identifies nine linguistic devices to analyze within restaurant reviews on this website. Yelp.ca administrators identify some reviewers as “Elite Reviewers.” This study contrasted twenty-five Elite reviews with twenty-five Non-Elite reviews in order to determine which linguistic devices were more prevalent within Elite reviews. The findings illustrate that there are concrete differences between these two types of reviews. Assuming that Elite Reviews are in fact more persuasive, these findings suggest that there may be concrete attributes of a review that make it more persuasive in an online, user generated context.

scholarly journals What is there to Yelp about?

2021 ◽  
Author(s):  
Joanne DiNova
Keyword(s):  
Relevance Theory ◽  
Product Reviews ◽  
Online Product Reviews ◽  
Restaurant Reviews

This paper examines the use of language in user generated online product reviews on the website Yelp.ca. Using both Relevance Theory and the Co-operative Principle this study identifies nine linguistic devices to analyze within restaurant reviews on this website. Yelp.ca administrators identify some reviewers as “Elite Reviewers.” This study contrasted twenty-five Elite reviews with twenty-five Non-Elite reviews in order to determine which linguistic devices were more prevalent within Elite reviews. The findings illustrate that there are concrete differences between these two types of reviews. Assuming that Elite Reviews are in fact more persuasive, these findings suggest that there may be concrete attributes of a review that make it more persuasive in an online, user generated context.

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