scholarly journals A Combined Framework for Development of Business Process Support Systems

2009 ◽  
pp. 115-129 ◽  
Author(s):  
Shang Gao ◽  
John Krogstie
Keyword(s):  
Business Process ◽  
Support Systems ◽  
Process Support

On Flexibility in Business Process Management Systems

2012 ◽  
pp. 184-198
Author(s):  
Amit V. Deokar ◽  
Nazim Taskin
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Support Systems ◽  
Management Systems ◽  
Literature Study ◽  
Organizational Contexts ◽  
Process Support ◽  
Key Dimensions

Business Process Management Systems (BPMS) provide the necessary infrastructure for managing business processes, in both intra-organizational and inter-organizational contexts. These process support systems also provide the technical support for managing changes in business processes, either at design time or run-time. Consequently, it is necessary for a BPMS to be flexible and amenable to changes at various levels. This chapter highlights key dimensions along which process support systems such as BPMS can be made more flexible, provides an overview of the existing body of knowledge on these dimensions, and motivates the future work in this direction. The intention is to provide the reader a strong starting point for either conducting a more detailed literature study or pursuing further research along any of these dimensions.

The People Integration Challenge

2011 ◽  
pp. 274-298
Author(s):  
Karsten Ploesser ◽  
Nick Russell
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Support Systems ◽  
State Of The Art ◽  
Language Assessment ◽  
Process Support ◽  
The People ◽  
Common Framework ◽  
Service Oriented ◽  
Integration Challenge

This chapter discusses the challenges associated with integrating work performed by human agents into automated workflows. It briefly recounts the evolution of business process support systems and concludes that although the support for people integration continues to evolve in these offerings, in broad terms it has not advanced markedly since their inception several decades ago. Nevertheless, people are an integral part of business processes and integration of human work deserves special consideration during process design and deployment. To this end, the chapter explores the requirements associated with modelling human integration and examines the support for people integration offered by WS-BPEL, which (together with its WS-BPEL4People and WS-HumanTask extensions) currently represents the state of the art when defining and implementing business processes in a service-oriented environment. In order to do this, it utilises a common framework for language assessment, the workflow resource patterns, both to illustrate the capabilities of WS-BPEL and to identify future technical opportunities.

Business Process Outsourcing and Firm Performance of Selected Real Estate Firms in Nairobi City County, Kenya

2021 ◽  
Vol 3 (3) ◽  
pp. 139-150
Author(s):  
Anne Ndiiri ◽  
James Kilika
Keyword(s):  
Information Technology ◽  
Project Management ◽  
Real Estate ◽  
Business Process ◽  
Support Systems ◽  
Business Environment ◽  
Management Skills ◽  
Business Process Outsourcing ◽  
Knowledge Process ◽  
Information Technology Outsourcing

Today’s ever-increasing competitive environment requires firms to seek for better ways to create value. In the organization era, firms continue to face tougher competition in the business environment and business process outsourcing is a critical strategy that improves a firm’s competitive capabilities by delivering value to customers. Business process outsourcing has emerged as a widely adopted strategy among firms in various sectors. The general objective of the study was to establish the effect of business process outsourcing on organizational performance of real estate firms in Nairobi City County. The specific objectives of the study were to determine the effect of Information Technology Outsourcing, Knowledge Process Outsourcing, Administration Support Systems and Project Management Skills Outsourcing on performance of selected real estate firms in Nairobi City County. The study was founded on Transaction Cost Economics, Resource-Based View and Contingency Theory. The population of interest in this study comprised of 245 real estate firms in Nairobi City County registered in accordance with the Estate Agents Act while the respondents of the study comprised of the real estate manager. The study used primary data that was obtained using questionnaires administered to real estate firm managers. Statistical Package for the Social Sciences will be used qualitative and quantitative data analyses. The findings of the study showed that real estate firms in Nairobi City County outsource information technology outsourcing, knowledge process outsourcing, administrative support systems outsourcing and project management skills to a great extent. The study concluded that Information Technology Outsourcing, Knowledge Process Outsourcing, Administration Support Systems and Project Management Skills Outsourcing positively and significantly influence performance of selected real estate firms in Nairobi City County. The study recommended that in order for real estate firms in Nairobi City County to improve their performance, there is need to outsource information communications and technology (ICT) infrastructure such as IT support services, software applications, computer network infrastructure, IT security infrastructure and IT training consultancy. The study also recommended real estate firms to outsource knowledge processes including managing performance and legal obligations, contract management and law, business and market research, building and research as well as research and development.

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