Ad-Hoc Business Process Management in Enterprises as Expert Communities

Business process management (BPM) in the public sector is proliferating globally, but has its contextual challenges. Ad hoc process improvement initiatives across governmental departments are not uncommon. However, as for all organisations, BPM efforts that are coordinated across the organisation will reap better outcomes than those conducted in isolation. BPM education plays a vital role in supporting such organisation-wide BPM efforts. This teaching case is focused on the sustainable development and progression of enterprise business process management (E-BPM) capabilities at the Federal Department of Human Services: a large Australian federal government agency. The detailed case narrative vividly describes the case organisation, their prior and present BPM practices and how they have attempted BPM at an enterprise level, capturing pros and cons of the journey. A series of student activities pertaining to E-BPM practices is provided with model answers (covering key aspects of BPM governance, strategic alignment, culture, people, IT, methods, etc.). This case provides invaluable insights into E-BPM efforts in general and BPM within the public sector. It can be useful to BPM educators as a rich training resource and to BPM practitioners seeking guidance for their E-BPM efforts.

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Developing Enterprise-wide Business Process Management Capability: A Teaching Case from the Financial Sector

Journal of Information Technology Teaching Cases ◽

10.1057/s41266-018-0034-x ◽

2018 ◽

Vol 8 (2) ◽

pp. 192-208 ◽

Cited By ~ 2

Author(s):

Wasana Bandara ◽

Charon Abbott ◽

Paul Mathiesen ◽

Lara Meyers ◽

Mindy Nagra

Keyword(s):

Business Process ◽

Business Process Management ◽

Process Management ◽

Business Processes ◽

Ad Hoc ◽

Student Activities ◽

Teaching Case ◽

Management Capability ◽

Management Approaches ◽

Key Aspects

Continuously managing business processes is globally a high organisational priority. The necessity for organisation-wide process management approaches (as opposed to ad hoc initiatives) is widely recognised. Yet, the required skills and capabilities for such enterprise-wide BPM is a well-known gap, with little resources to date to address this. This teaching case is based on the Bank of Queensland (BOQ—one of the oldest financial institutions in Australia). The narrative provides an overview of a range of Enterprise level business process management (hereafter referred to as ‘E-BPM’) activities that have taken place to date at BOQ to build its E-BPM capability. The teaching case presents how the development of E-BPM capability is a continuous journey which requires applied management and strong governance, and articulates some of the issues encountered when embedding BPM within an organisational structure. Based on the case, a series of student activities pertaining to E-BPM practices covering key aspects of BPM governance, strategic alignment, culture, people, IT, methods, etc., is provided (with model answers). This case is complemented by a rich set of teaching notes, making it a valuable resource that can be easily and directly applied for E-BPM training.

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Adaptive Exception Management in Uncertain Environments

Handbook of Research on Complex Dynamic Process Management ◽

10.4018/978-1-60566-669-3.ch009 ◽

2010 ◽

pp. 232-250

Author(s):

Mati Golani

Keyword(s):

Business Process ◽

Business Process Management ◽

Process Management ◽

Business Processes ◽

Ad Hoc ◽

Exception Handling ◽

Business Practices ◽

Uncertain Environments ◽

Turbulent Environments ◽

Traditional Approaches

The ability to continuously revise business practices is limited when referring to traditional approaches in business process management systems. However, it is essential to organizations aiming at reducing their costs and increasing their revenues. In turbulent environments, the requirement for rapid and continuous changes to business processes, result in less control over the executed activities. As a consequence, process designers are limited in producing solid, well-validated workflow models. This chapter, reviews common approaches to exception handling, focusing especially on adaptive exception handling and introduces a mechanism that allows a flexible ad-hoc generated exception handling using backtracking and forward stepping at a process instance level. A dynamic approach in this domain is required, and can bolster the ability of a business process management system to deal with unexpected situations and to resolve, in runtime, scenarios in which such resolution both is called for and does not violate any business process constraints.

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Rola modelu CMMI w organizacjach procesocentrycznych

Przegląd Organizacji ◽

10.33141/po.2013.08.05 ◽

2013 ◽

pp. 25-30

Author(s):

Arkadiusz Jurczuk

Keyword(s):

Business Process ◽

Business Process Management ◽

Process Management

W artykule przedstawiono istotę i zasady oceny dojrzałości procesowej przedsiębiorstw oraz rolę modeli dojrzałości w podnoszeniu efektywności organizacji w kontekście paradygmatu Business Process Management. Zasadniczym celem poznawczym artykułu jest określenie zasad oceny dojrzałości według modelu CMMI oraz prezentacja nakładów i efektów wynikających z wdrożenia tego modelu. Wskazano także czynniki determinujące sukces wdrożenia modeli dojrzałości w praktyce biznesowej. (abstrakt oryginalny)

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