MISS: A Metamodel of Information System Service

2009 ◽  
pp. 177-186 ◽  
Author(s):  
Nicolas Arni-Bloch ◽  
Jolita Ralyté
Keyword(s):  
Information System ◽  
System Service

scholarly journals Information System Services Generation of Business Services Specification and Based on a System-of-Services Logical Architecture Pattern

2020 ◽  
Vol 29 (03) ◽  
pp. 2050002
Author(s):  
Jacques Simonin ◽  
Pierre-Yves Pillain ◽  
Didier Guériot ◽  
Johanne Vincent
Keyword(s):  
Information System ◽  
Service System ◽  
Use Case ◽  
Business Services ◽  
Service Architecture ◽  
Strong Constraint ◽  
System Service ◽  
Architecture Pattern ◽  
Definition Of ◽  
Logical Architecture

The generation and design of the service architecture of an information system is complex. It depends more on the vision of the service than on the vision of the service inside an information system. An information system is indeed a system of services that can contain thousands of services. The lack of consideration of constraints imposed by the information system makes it difficult to reuse these services. Another strong constraint is that an information system service must support a business service. The proposed approach allows information system services to be generated in accordance with the business services specification and their logical architecture to be automatically designed by respecting a logical architecture pattern of the system-of-services. An information system services generation algorithm allows being consistent with the logical architecture pattern during this generation. The definition of coherence and coupling properties makes it possible to evaluate the relevancy of the system-of-services. A use case shows the value of these properties in making the logical architecture of the service system more relevant to business services.

A service-oriented framework to the design of information system service

2015 ◽  
Vol 7 (2) ◽  
pp. 55-96 ◽  
Author(s):  
Valter Castelhano de Oliveira ◽  
José Reinaldo Silva
Keyword(s):  
Information System ◽  
System Service ◽  
Service Oriented

Measuring Information System Service Quality: SERVQUAL from the Other Side

MIS Quarterly ◽  
2002 ◽  
Vol 26 (2) ◽  
pp. 145 ◽  
Author(s):  
James J. Jiang ◽  
Gary Klein ◽  
Christopher L. Carr
Keyword(s):  
Information System ◽  
Service Quality ◽  
The Other ◽  
System Service

scholarly journals Using SERVQUAL Model to Assess Hospital Information System Service Quality

2019 ◽  
Vol In Press (In Press) ◽  
Author(s):  
Mohamad Jebraeily ◽  
Bahlol Rahimi ◽  
Zahra Zare Fazlollahi ◽  
Hadi Lotfnezhad Afshar
Keyword(s):  
Information System ◽  
Service Quality ◽  
Hospital Information System ◽  
System Service

scholarly journals Pengaruh Sistem informasi manajemen pemasaran, kualitas pelayanan dan word of mouth terhadap capaian balanced scorecard serta dampaknya terhadap Kinerja perusahaan di Sunrise Mall Mojokerto

2018 ◽  
Vol 1 (2) ◽  
pp. 67-76
Author(s):  
Zenita Afifah Fitriyani
Keyword(s):  
Information System ◽  
Service Quality ◽  
Balanced Scorecard ◽  
Management Information System ◽  
Indirect Effect ◽  
Word Of Mouth ◽  
Marketing Management ◽  
Management Information ◽  
System Service ◽  
Dominant Influence

The purpose of this research is: To know the effect simultaneously, partially, most dominantly, indirectly Management information system marketing, service quality and word of mouth to achievement of balanced scorecard and its impact to company performance at Sunrise Mall Mojokerto. This research is explanatory research. the total population in this study only 21 people. In this study the authors use multiple linear regression analysis techniques with path analysis to determine the influence of direct / direct effect and indirect effect / indirect effect. From the research result can be concluded as follows: 1) There is influence simultaneously Marketing management information system, service quality, and Word of mouth to achievement of balanced scorecard. 2) There is partial influence Marketing management information system, service quality, and Word of mouth to the achievement of balanced scorecard. 3) Word of mouth has the most dominant influence on the achievement of balanced scorecard. 4) There is influence simultaneously Marketing management information system, service quality and word of mouth and achievement of balanced scorecard to Performance. 5) There is partial influence Marketing management information system, service quality and word of mouth and achievement of balanced scorecard to Performance. 6) Word of mouth has the most dominant influence on Performance. 7) Marketing management information systems, service quality, and Word of mouth indirectly affect Performance.

scholarly journals Hospital’s competitive advantage through service quality, information systems and Islamic work ethics

2019 ◽  
Vol 17 (2) ◽  
pp. 193-204 ◽  
Author(s):  
Yanneri Elfa Kiswara Rahmantya ◽  
Ubud Salim ◽  
Djumahir ◽  
Atim Djazuli
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Competitive Advantage ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Work Ethics ◽  
System Service

The aim of this study is to analyze and measure the factors that influence competitive advantage seen from the quality of services, Islamic work ethics and information systems. The population of this study was all patients of BPJS participants in hospitals in Kuningan, West Java. This study uses a proportional random sampling technique to determine the sample. The respondents of this study were 115 respondents. Analysis was carried out using Partial Least Square (PLS). Results of the study prove that Islamic work ethics are positive and significant to competitive advantage. Competitive advantage can also be influenced by the hospital information system. Service quality also has a positive and significant influence on competitive advantage. Islamic work ethics, information system and service quality is a factor that can build competitive advantage in hospitals in Kuningan.

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