scholarly journals Using SERVQUAL Model to Assess Hospital Information System Service Quality

2019 ◽  
Vol In Press (In Press) ◽  
Author(s):  
Mohamad Jebraeily ◽  
Bahlol Rahimi ◽  
Zahra Zare Fazlollahi ◽  
Hadi Lotfnezhad Afshar
Keyword(s):  
Information System ◽  
Service Quality ◽  
Hospital Information System ◽  
System Service

Measuring Information System Service Quality: SERVQUAL from the Other Side

MIS Quarterly ◽  
2002 ◽  
Vol 26 (2) ◽  
pp. 145 ◽  
Author(s):  
James J. Jiang ◽  
Gary Klein ◽  
Christopher L. Carr
Keyword(s):  
Information System ◽  
Service Quality ◽  
The Other ◽  
System Service

scholarly journals Analisis SIMRS Dengan Metode PIECES Di RSU Dr. H. Koesnadi Bondowoso

2020 ◽  
Vol 8 (2) ◽  
pp. 106-117
Author(s):  
Finno Harta Dinata ◽  
Atma Deharja
Keyword(s):  
Information System ◽  
Service Quality ◽  
Hospital Information System ◽  
Economic Value ◽  
User Needs ◽  
Performance Information ◽  
Application Service ◽  
Improve Hospital ◽  
Performance Results ◽  
Improve Service Quality

Hospital Information System (HIS) is an important component to improve hospital service quality. HIS  at General Hospital Dr. H. Koesnadi Bondowoso has been running for about 5 years since 2015. HIS implementation is not optimal because there are still various problems in its implementation.  The problem such as errors in printing reports so users must create reports manually. This research was aimed to analyze the application of hospital information systems using the PIECES method. This type of research is qualitative. It showed that the information Hospital Information System (HIS) performance results based on aspects of performance Hospital Information System (HIS) performance goes according to user needs, information aspects of information generated accurately, aspects of economics have produced economic value, running control aspects related to control and system security, efficiency aspects have provided efficiencies in its application, service aspect has made it easy for system users. Based on aspects of Performance, Information, Economic, Control, Efficiency, and Service Hospital Information System (HIS) performance has been running according to user needs, but it is not free from various problems, so there needs a efforts to improvement and development of Hospital Information System (HIS) through the recommendation of researchers so that Hospital Information System (HIS) can maintain quality and improve service quality to patients.

scholarly journals Pengaruh Sistem informasi manajemen pemasaran, kualitas pelayanan dan word of mouth terhadap capaian balanced scorecard serta dampaknya terhadap Kinerja perusahaan di Sunrise Mall Mojokerto

2018 ◽  
Vol 1 (2) ◽  
pp. 67-76
Author(s):  
Zenita Afifah Fitriyani
Keyword(s):  
Information System ◽  
Service Quality ◽  
Balanced Scorecard ◽  
Management Information System ◽  
Indirect Effect ◽  
Word Of Mouth ◽  
Marketing Management ◽  
Management Information ◽  
System Service ◽  
Dominant Influence

The purpose of this research is: To know the effect simultaneously, partially, most dominantly, indirectly Management information system marketing, service quality and word of mouth to achievement of balanced scorecard and its impact to company performance at Sunrise Mall Mojokerto. This research is explanatory research. the total population in this study only 21 people. In this study the authors use multiple linear regression analysis techniques with path analysis to determine the influence of direct / direct effect and indirect effect / indirect effect. From the research result can be concluded as follows: 1) There is influence simultaneously Marketing management information system, service quality, and Word of mouth to achievement of balanced scorecard. 2) There is partial influence Marketing management information system, service quality, and Word of mouth to the achievement of balanced scorecard. 3) Word of mouth has the most dominant influence on the achievement of balanced scorecard. 4) There is influence simultaneously Marketing management information system, service quality and word of mouth and achievement of balanced scorecard to Performance. 5) There is partial influence Marketing management information system, service quality and word of mouth and achievement of balanced scorecard to Performance. 6) Word of mouth has the most dominant influence on Performance. 7) Marketing management information systems, service quality, and Word of mouth indirectly affect Performance.

Quality antecedents and performance outcome of cloud-based hospital information system continuance intention

2020 ◽  
Vol 33 (3) ◽  
pp. 654-683 ◽  
Author(s):  
Yung-Ming Cheng
Keyword(s):  
Information System ◽  
Service Quality ◽  
Hospital Information System ◽  
Equation Modeling ◽  
Quality Factors ◽  
Continuance Intention ◽  
Performance Impact ◽  
Content Type ◽  
Cloud Storage Service ◽  
And Performance

PurposeThis study's purpose is to propose an integrated model based on expectation-confirmation model (ECM), task-technology fit (TTF) model, and updated DeLone and McLean information system (IS) success model to examine whether quality factors and TTF as antecedents to physician beliefs can affect physicians' continuance intention of the cloud-based hospital information system (HIS) and performance impact.Design/methodology/approachSample data for this study were collected from physicians at five hospitals in Taiwan. A total of 500 questionnaires were distributed, and 305 (61.0 percent) usable questionnaires were analyzed using structural equation modeling in this study.FindingsThis study verified that physicians' perceived information quality, system quality, general technical support service quality, and cloud storage service quality all positively caused their PU, confirmation, and perceived TTF in the cloud-based HIS, which together explained their satisfaction with the system, and subsequently led to their continuance intention of the system and performance impact.Originality/valueFirst, IS-related and cloud-related quality factors are simultaneously taken into consideration within this study's research model, and empirical results reveal deep insights into quality evaluation in the field of physicians' cloud-based HIS continuance intention. Next, this study contributes to an understanding of TTF in explaining physicians' cloud-based HIS continuance intention that is difficult to explain with only their utilitarian perception of the system, and places emphasis upon physicians' perception of performance impact greatly driven by their perceived TTF and continuance intention of the system, thus the results can shed light on antecedents and outcome of physicians' cloud-based HIS continuance intention.

Estimation of Service Quality of a Hospital Information System Using a Service Log

2014 ◽  
Vol 8 (2) ◽  
pp. 53-68 ◽  
Author(s):  
Toshihiko Kawamura ◽  
Tomohiro Kimura ◽  
Shusaku Tsumoto
Keyword(s):  
Information System ◽  
Service Quality ◽  
Hospital Information System

scholarly journals Hospital’s competitive advantage through service quality, information systems and Islamic work ethics

2019 ◽  
Vol 17 (2) ◽  
pp. 193-204 ◽  
Author(s):  
Yanneri Elfa Kiswara Rahmantya ◽  
Ubud Salim ◽  
Djumahir ◽  
Atim Djazuli
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Competitive Advantage ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Work Ethics ◽  
System Service

The aim of this study is to analyze and measure the factors that influence competitive advantage seen from the quality of services, Islamic work ethics and information systems. The population of this study was all patients of BPJS participants in hospitals in Kuningan, West Java. This study uses a proportional random sampling technique to determine the sample. The respondents of this study were 115 respondents. Analysis was carried out using Partial Least Square (PLS). Results of the study prove that Islamic work ethics are positive and significant to competitive advantage. Competitive advantage can also be influenced by the hospital information system. Service quality also has a positive and significant influence on competitive advantage. Islamic work ethics, information system and service quality is a factor that can build competitive advantage in hospitals in Kuningan.

scholarly journals Hospital Information System Satisfaction in Brazil: Background and Moderating Effects

2014 ◽  
Vol 2 (1) ◽  
pp. 1-9 ◽  
Author(s):  
Gadelha Socorro Nunes ◽  
Miranda González Francisco Javier
Keyword(s):  
Information System ◽  
Hospital Information System ◽  
Information Quality ◽  
System Quality ◽  
Moderating Effects ◽  
Information System Success ◽  
System Service ◽  
Managerial Implications ◽  
Information System Success Model ◽  
Effective Use

ABSTRACT In the last years, hospitals in Brazil have made significant investments in adopting and implementing new hospital information system (HIS). Whether these investments will prove beneficial for these organizations depends on the support that will be provided to ensure the effective use of the information systems (IS) implemented and also on the satisfaction of its users. The purpose of this study is to propose a conceptual model, appropriate for the intention to use HIS, by adopting the system, service, and information qualities covered in the Information System Success Model proposed by DeLone and Mclean. In the present study, structural analysis applied to data from a sample of 393 HIS users showed the variables service quality, information quality, system quality and satisfaction to act as antecedents of HIS success. A novel finding of the study was the importance of the user's aptitude with respect to computer moderating the relationships of the model. Managerial implications are provided accordingly. Suggestions for introducing healthcare information system are then provided as well. How to cite this article Nunes GS, Javier MGF. Hospital Information System Satisfaction in Brazil: Background and Moderating Effects. Int J Res Foundation Hosp Healthc Adm 2014;2(1):1-9.

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