scholarly journals Substitution between fixed-line and mobile access: the role of complementarities

2016 ◽  
Vol 49 (2) ◽  
pp. 113-151 ◽  
Author(s):  
Lukasz Grzybowski ◽  
Frank Verboven
Keyword(s):  
Mobile Access ◽  
Fixed Line

scholarly journals Are all customers really the same? Comparing service quality and satisfaction between residential and business telecommunications customers

2016 ◽  
Vol 16 (1) ◽  
Author(s):  
Charles Makanyeza ◽  
Darlington Mumiriki
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Theoretical Contribution ◽  
Managerial Implications ◽  
Value Add ◽  
Fixed Line ◽  
Business Customers ◽  
The Relationship ◽  
Moderating Role

Orientation: The study focused on the moderating role of the type of customer on the relationship between service quality and customer satisfaction.Research purpose: The study sought to examine differences in the relationship between service quality and customer satisfaction because of the type of customer.Motivation for the study: Previous studies have not examined the relationship between service quality and customer satisfaction between residential and business customers.Research design, approach and method: The study used a cross-section of 203 customers (108 residential and 95 business) in the fixed-line telecommunications sector in Zimbabwe. Moderated regression analysis was performed to test the research hypotheses.Main findings: It was established that the customer category (residential versus business) does not moderate the effect of service quality on customer satisfaction. Practical/managerial implications are, generally, that it is not necessary to segment customers by customer category (residential versus business) when managing service quality to achieve customer satisfaction.Contribution/value add: The main theoretical contribution of the study is the comparison of the effect of service quality on customer satisfaction between residential and business customers.

Exploiting Multimodality for Intelligent Mobile Access to Pervasive Services in Cultural Heritage Sites

2010 ◽  
pp. 217-241
Author(s):  
Antonio Gentile ◽  
Antonella Santangelo ◽  
Salvatore Sorce ◽  
Agnese Augello ◽  
Giovanni Pilato ◽  
...  
Keyword(s):  
Cultural Heritage ◽  
Context Awareness ◽  
Data Exchange ◽  
Multimodal Interaction ◽  
Human Interaction ◽  
Conversational Agents ◽  
Heritage Sites ◽  
Mobile Access

In this chapter the role of multimodality in intelligent, mobile guides for cultural heritage environments is discussed. Multimodal access to information contents enables the creation of systems with a higher degree of accessibility and usability. A multimodal interaction may involve several human interaction modes, such as sight, touch and voice to navigate contents, or gestures to activate controls. We first start our discussion by presenting a timeline of cultural heritage system evolution, spanning from 2001 to 2008, which highlights design issues such as intelligence and context-awareness in providing information. Then, multimodal access to contents is discussed, along with problems and corresponding solutions; an evaluation of several reviewed systems is also presented. Lastly, a case study multimodal framework termed MAGA is described, which combines intelligent conversational agents with speech recognition/ synthesis technology in a framework employing RFID based location and Wi-Fi based data exchange.

Role of dactinomycin in the improved survival of children with Wilms' tumor

JAMA ◽  
1966 ◽  
Vol 195 (12) ◽  
pp. 1005-1009 ◽  
Author(s):  
D. J. Fernbach
Keyword(s):  
Wilms Tumor

Role of the allergist in diagnosis and management of patients with uveitis

JAMA ◽  
1966 ◽  
Vol 195 (3) ◽  
pp. 167-172 ◽  
Author(s):  
T. E. Van Metre
Keyword(s):  
Diagnosis And Management

The power of norms to sway fused group members

2018 ◽  
Vol 41 ◽  
Author(s):  
Winnifred R. Louis ◽  
Craig McGarty ◽  
Emma F. Thomas ◽  
Catherine E. Amiot ◽  
Fathali M. Moghaddam
Keyword(s):  
Evolutionary Anthropology ◽  
Normative Systems ◽  
Violent Extremism ◽  
Identity Fusion ◽  
Group Members

AbstractWhitehouse adapts insights from evolutionary anthropology to interpret extreme self-sacrifice through the concept of identity fusion. The model neglects the role of normative systems in shaping behaviors, especially in relation to violent extremism. In peaceful groups, increasing fusion will actually decrease extremism. Groups collectively appraise threats and opportunities, actively debate action options, and rarely choose violence toward self or others.

Elaborating the role of reflection and individual differences in the study of folk-economic beliefs

2018 ◽  
Vol 41 ◽  
Author(s):  
Kevin Arceneaux
Keyword(s):  
Decision Making ◽  
Individual Differences ◽  
Cognitive Processes ◽  
Evolutionary History ◽  
Behavioral Responses ◽  
History Of ◽  
Economic Beliefs

AbstractIntuitions guide decision-making, and looking to the evolutionary history of humans illuminates why some behavioral responses are more intuitive than others. Yet a place remains for cognitive processes to second-guess intuitive responses – that is, to be reflective – and individual differences abound in automatic, intuitive processing as well.

The role of affect in feelings of obligation

2020 ◽  
Vol 43 ◽  
Author(s):  
Stefen Beeler-Duden ◽  
Meltem Yucel ◽  
Amrisha Vaish
Keyword(s):  
Positive Emotions ◽  
The Creation ◽  
Sense Of Obligation

Abstract Tomasello offers a compelling account of the emergence of humans’ sense of obligation. We suggest that more needs to be said about the role of affect in the creation of obligations. We also argue that positive emotions such as gratitude evolved to encourage individuals to fulfill cooperative obligations without the negative quality that Tomasello proposes is inherent in obligations.

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