scholarly journals Power and Politics in New Service Development: An Insider Action Research Study

2021 ◽  
Author(s):  
Katrin Dreyer-Gibney ◽  
David Coghlan ◽  
Paul Coughlan
Keyword(s):  
Action Research ◽  
Political Action ◽  
Service Development ◽  
Power Dynamics ◽  
New Service Development ◽  
Development Activity ◽  
Political Tactics ◽  
Service Staff ◽  
Insider Action Research ◽  
Action Researcher

AbstractThis paper examines power dynamics and political challenges which an insider action researcher without line authority or formal power encountered while leading cross-functional New Service Development (NSD) initiatives in a traditional, publicly funded university. NSD, as any development activity, faces competing interests in organisations and often power dynamics and political tactics which may impede service actors’ development endeavours. The paper describes and reflects on how an insider action researcher together with service staff, managers and directors, conducted several different types of NSD initiatives. The paper draws on insider action research (IAR) principles, which engage theory with practice, and action with reflection. The study was carried out over an extended time period of almost three years. The paper concludes with a framework for addressing power dynamics and political action, identifying tactics available to service development actors when engaging in NSD.

scholarly journals A Little Less Conversation, a Little More Action: Participatory Insider Action Research in an Executive Team

2021 ◽  
Author(s):  
David Kenefick ◽  
Melrona Kirrane
Keyword(s):  
Action Research ◽  
Intellectual Disabilities ◽  
Executive Committee ◽  
Power Dynamics ◽  
Publicly Funded ◽  
The Core ◽  
Executive Team ◽  
Insider Action Research ◽  
People With Intellectual Disabilities

AbstractIn this paper, we describe a Participatory Insider Action Research (PIAR) intervention within the Executive Committee (EC) of a large publicly funded service for people with intellectual disabilities. I was a member of this EC and had been for 20 years. The intervention ran over a two-year period and comprised three cycles of PIAR. We addressed two specific organisational issues but our work did not deliver change in these areas in a substantial sense. We identify power dynamics and role duality challenges as the core factors that contributed to this outcome and describe their effects in this under-researched domain. We finish by offering some advice for future researchers undertaking initiatives of this nature.

scholarly journals Incremental and radical open service innovation

2018 ◽  
Vol 32 (2) ◽  
pp. 101-112 ◽  
Author(s):  
Per Myhren ◽  
Lars Witell ◽  
Anders Gustafsson ◽  
Heiko Gebauer
Keyword(s):  
Service Innovation ◽  
Group Development ◽  
Case Analysis ◽  
Team Development ◽  
Service Development ◽  
New Service Development ◽  
Content Type ◽  
Open Service ◽  
Cross Case Analysis

Purpose Open service innovation is an emergent new service development practice, where knowledge on how to organize development work is scarce. The purpose of the present research is to identify and describe relevant archetypes of open service innovation. The study views an archetype as an organizing template that includes the competence of participants, organizing co-creation among participants and ties between participants. In particular, the study’s interest lies in how open service innovation archetypes are used for incremental and radical service innovation. Design/methodology/approach For the research, a nested case study was performed, in which an industrial firm with nine open service innovation groups was identified. Forty-five interviews were conducted with participants. For each case, first a within-case analysis was performed, and how to perform open service innovation in practice was described. Then, a cross-case analysis identifying similarities and differences between the open service innovation groups was performed. On the basis of the cross-case analysis, three archetypes for open service innovation were identified. Findings The nested case study identified three archetypes for open service innovation: internal group development, satellite team development and rocket team development. This study shows that different archetypes are used for incremental and radical service innovation and that a firm can have multiple open service innovation groups using different archetypes. Practical implications This study provides suggestions on how firms can organize for open service innovation. The identified archetypes can guide managers to set up, develop or be part of open service innovation groups. Originality/value This paper uses open service innovation as a mid-range theory to extend existing research on new service development in networks or service ecosystems. In particular, it shows how open service innovation can be organized to develop both incremental and radical service innovations.

scholarly journals Service Assessment Planning for the Hunt Library Dataspace

2019 ◽  
Author(s):  
Mia Partlow ◽  
Karen Ciccone ◽  
Margaret Peak
Keyword(s):  
North Carolina ◽  
Statistical Analysis ◽  
Data Science ◽  
Planning Process ◽  
Service Development ◽  
State University ◽  
University Libraries ◽  
New Service Development ◽  
Data Intensive ◽  
Critical Data

Presentation given at TRLN Annual Meeting, Durham, North Carolina, July 1, 2019. The Hunt Library Dataspace was launched in August 2018 to provide students with access to the tools and support they need to develop critical data skills and perform data intensive tasks. It is outfitted with specialized computing hardware and software and staffed by graduate student Data Science Consultants who provide drop-in support for programming, data analysis, statistical analysis, visualization, and other data-related topics.Prior to launching the Dataspace the Libraries’ Director of Planning and Research worked with the Data & Visualization Services department to develop a plan for assessing the new Dataspace services. The process began with identifying relevant goals based on NC State University and the NC State University Libraries’ strategic priorities. Next we identified measures that would assess our success in relation to those goals. This talk describes the assessment planning process, the measures and methods employed, outcomes, and how this information will be used to improve our services and inform new service development.

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