A multi-facet item response theory approach to improve customer satisfaction using online product ratings

2019 ◽  
Vol 47 (5) ◽  
pp. 960-976 ◽  
Author(s):  
Ling Peng ◽  
Geng Cui ◽  
Yuho Chung ◽  
Chunyu Li
2014 ◽  
Vol 27 (1) ◽  
pp. 138-155 ◽  
Author(s):  
Ana M. Arboleda ◽  
Julio C. Alonso

Purpose The purpose of this paper is to evaluate the effect of design awareness on consumers’ purchase intention. Design/methodology/approach The experiment consisted of showing a new beer package design to 185 participants who evaluated it using a self‐administered questionnaire. Findings Using an Item Response Theory approach, results show that there are two dimensions of consumer design awareness: basic design and differential design. These findings are, to some extent, consistent with the theoretical discussion within design literature. Moreover, a multiple regression model estimates the effect of both dimensions on consumers’ purchase intention, and the paper concludes that both dimensions have a similar effect (p<0.05). The sign of the effects are consistent with the theoretical discussion. Practical implications The design of new products must consider attributes associated to the basic and practical use of a product as well as those attributes that mark a comparative difference in the product category. Originality/value This paper conceptually and empirically combines two different areas of knowledge (design and consumer behavior) under the design awareness construct. This concept evaluates consumers’ perceptions about new products, facilitating more accurate decisions in cases of innovation.


2011 ◽  
Vol 25 (4) ◽  
pp. 670-684 ◽  
Author(s):  
Matthew Calamia ◽  
Kristian Markon ◽  
Natalie L. Denburg ◽  
Daniel Tranel

Sign in / Sign up

Export Citation Format

Share Document