Measuring IT service quality: evaluation of IT service quality measurement framework in industry

2014 ◽  
Vol 6 (1) ◽  
pp. 125-147 ◽  
Author(s):  
Aileen Cater-Steel ◽  
Marion Lepmets
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Quality Measurement ◽  
It Service ◽  
Measurement Framework ◽  
Service Quality Evaluation

The Evaluation of the IT Service Quality Measurement Framework in Industry

2013 ◽  
Vol 15 (1) ◽  
pp. 39-57 ◽  
Author(s):  
Marion Lepmets ◽  
Antoni Lluís Mesquida ◽  
Aileen Cater-Steel ◽  
Antonia Mas ◽  
Eric Ras
Keyword(s):  
Service Quality ◽  
Quality Measurement ◽  
It Service ◽  
Measurement Framework

scholarly journals A dynamic multi-dimension trust model for information service quality evaluation

2021 ◽  
Vol 187 ◽  
pp. 601-606
Author(s):  
Zhicheng Xu ◽  
Xiang Li ◽  
Wanyin Xiong ◽  
Qixiao Lin ◽  
Jian Mao
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Information Service ◽  
Trust Model ◽  
Service Quality Evaluation
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