Quality Management Practices and Innovation: the Moderating Effect of ISO 9001 Certification

The objective of this study was to investigate the relationship among quality management practices, product and process innovation and competitive advantage in manufacturing companies certified with ISO 9001 in Brazil, using the model proposed by Kafetzopoulos, Gotzamani, and Gkana (2015). The study can be classified as descriptive, with data collection carried out by survey and quantitative approach with structural equation modelling. The results showed the model adopted has quality to measure the proposed relations, in addition to support the hypothesis previously defined. The conclusion of the study indicates the results contribution to the studies on the theme, the quality management practices have a positive and significant relationship with both types of innovation investigated, and the respective constructs of innovation have positive and significant relationships with competitive advantage.

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Quality management practices and inter-organizational project performance: Moderating effect of governance mechanisms

International Journal of Project Management ◽

10.1016/j.ijproman.2019.05.005 ◽

2019 ◽

Vol 37 (6) ◽

pp. 855-869 ◽

Cited By ~ 7

Author(s):

Ping Lu ◽

Xiangyang Cai ◽

Zhuping Wei ◽

Yinqiu Song ◽

Jianlin Wu

Keyword(s):

Quality Management ◽

Management Practices ◽

Project Performance ◽

Moderating Effect ◽

Governance Mechanisms ◽

Quality Management Practices

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The impact of ISO 9001 implementation on organizational performance in Kenya

The TQM Journal ◽

10.1108/tqm-06-2015-0071 ◽

2015 ◽

Vol 27 (6) ◽

pp. 761-771 ◽

Cited By ~ 15

Author(s):

Jacqueline Ochieng ◽

David Muturi ◽

Samuel N. Njihia

Keyword(s):

Quality Management ◽

Organizational Performance ◽

Management Practices ◽

Iso 9001 ◽

Content Type ◽

Quality Management Practices ◽

Starting Point ◽

Net Assets ◽

Iso Certification ◽

The Impact

Purpose – The purpose of this paper is to establish the effect of ISO 9001 implementation on the performance of organizations in Kenya. It specifically targeted organizations listed on the Nairobi Securities Exchange (NSE) which is the leading securities exchange in East Africa. Design/methodology/approach – The survey made use of web content analysis to collect data from these organizations’ web sites. Data were collected on net profit, turnover and net assets over a four-year period (2010-2013). The research used statistical data analysis to investigate the association between ISO 9001 implementation and performance. Findings – Results of the survey reveal that ISO 9001 certification influenced return on net assets of the organizations thereby influencing their performance. There was significant differences in net asset value among organizations with ISO 9001 certification and those that did not possess the certification. On profit and revenue, there were no significant differences between the ISO 9001 certified and non-certified organizations. Research limitations/implications – The research findings are limited to those organizations listed in the NSE and may not be generalized to other organizations. The study is further limited by the number of organizations participating in the study which was 20. Practical implications – The findings of the study provide justification for adoption of ISO 9001 standard in organizations in all key sectors of the Kenyan economy for sustained quality management practices. The ISO 9001 certified companies will enhance their quality management practices to achieve the successes documented in this paper while those yet to embrace the standards will draw lessons from such successes which may offer them compelling arguments to adopt them. Originality/value – Since the adoption and uptake of ISO certification in Kenya over a decade ago, no study has been carried out that directly relates ISO certification to organizational performance. This study will thus be useful as a starting point in documenting the ISO standard’s impact.

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