Implementing total quality management at the U.S. Department of Defense

1992 ◽  
Vol 32 (9) ◽  
pp. 1337
1994 ◽  
Vol 31 (03) ◽  
pp. 215-224
Author(s):  
Fred L. Ames

The U.S. Coast Guard reorganized all of its field support in 1987, centralizing these activities into Maintenance and Logistics Commands Atlantic and Pacific. These new commands provided exceptional opportunities for long-term improvements to the Naval Engineering support of the Coast Guard's cutters and boats. This paper describes the new organization and its strategy and goals to significantly increase the mission readiness of two thirds of the Coast Guard's fleet. Naval Engineering Division Atlantic is extensively using Total Quality Management (TQM) with some noteworthy results.


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