scholarly journals Information systems performance evaluation, introducing a two-level technique: Case study call centers

2015 ◽  
Vol 16 (1) ◽  
pp. 9-22 ◽  
Author(s):  
Hesham A. Baraka ◽  
Hoda A. Baraka ◽  
Islam H. EL-Gamily
2016 ◽  
Author(s):  
S. Asawapayukkul ◽  
R. Laochamroonvorapongse ◽  
M. Pancharoen ◽  
Y. Rattanarujikorn ◽  
V. Tivayanonda ◽  
...  

2021 ◽  
Vol 36 (1) ◽  
pp. 33-43
Author(s):  
Jian-Bin Fang ◽  
Xiang-Ke Liao ◽  
Chun Huang ◽  
De-Zun Dong

2021 ◽  
Vol 11 (15) ◽  
pp. 6792
Author(s):  
Alessio Faccia ◽  
Pythagoras Petratos

Accounting information systems (AISs), the core module of any enterprise resource planning (ERP) system, are usually designed as centralised systems. Nowadays, the continuous development and applications of blockchain, or more broadly—distributed ledger technology (DLT), can change the architecture, overcome and improve some limitations of centralised systems, most notably security and privacy. An increasing number of authors are suggesting the application of blockchain technologies in management, accounting and ERPs. This paper aims to examine the emerging literature on this field, and an immediate result is that blockchain applications can have significant benefits. The paper’s innovative contribution and considerable objective are to examine if blockchain can be successfully integrated with AIS and ERPs. We find that blockchain can facilitate integration at multiple levels and better serve various purposes as auditing compliance. To demonstrate that, we analyse e-procurement systems and operations using case study research methodology. The findings suggest that DLT, decentralised finance (DeFI), and financial technology (FinTech) applications can facilitate integrating AISs and ERP systems and yield significant benefits for efficiency, productivity and security.


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