Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms

2010 ◽  
Vol 127 (1) ◽  
pp. 13-26 ◽  
Author(s):  
Esin Sadikoglu ◽  
Cemal Zehir
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Management Practices ◽  
Employee Performance ◽  
Total Quality ◽  
Quality Management Practices ◽  
The Relationship

scholarly journals The Effect of TQM on firm Performance: Empirical Study in Jordanian Private Airlines

2018 ◽  
Vol 12 (9) ◽  
pp. 140
Author(s):  
Adnan M. Rawashdeh
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Performance Measures ◽  
Management Practices ◽  
Future Research ◽  
Total Quality ◽  
Quality Management Practices ◽  
And Performance

The purpose of this study was to explre the relationship between total quality management and firm performance, i.e. quality, business and organizational performance in Jordanian private airlines. The design of this study has a quantitative approach. Data was obtained by questionnaire instrument. The respondents of this study are all employees in quality department, maintenance department, human resource department, and operation department. The number of population was 480 employees. Random sampling was used in the study. 340 completed questionnaires were analyzed as a final sample. Three hypotheses have been developed through literature review and tested using descriptive statistical analysis performed by SPSS. The results show that total quality management practices have a positive and significant impact on business, quality, and organizational performance in Jordanian private airlines. The study reports that effective implementation of total quality management practices results in enhancing airline performance. The major limitation of this study is that the study asked for perceived data about actual TQM practices and performance measures, but the respondents might have given desired data, which made their companies sound good, most of the respondents were non managers and from different departments in addition to the quality department, who might not understand to answer the questions accurately. Another limitation was that business performance tenets were measured by using one question per each tenet. Future research may investigate those TQM practices and performance measures in another Jordanian industry.

scholarly journals TOTAL QUALITY MANAGEMENT PRACTICES TO ENHANCE ORGANIZATIONAL PERFORMANCE BY COMPETITIVE ADVANTAGE AS MEDIATING IN SMEs IN IRAQ

2021 ◽  
Vol 58 (2) ◽  
pp. 5471-5481
Author(s):  
Mohammed Mahdi Ukab
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Management Practices ◽  
Survey Questionnaire ◽  
Total Quality ◽  
Unit Of Analysis ◽  
Quality Management Practices ◽  
The Relationship

Effective improvement in quality has become a potentially precious way to boost competitiveness and organizational performance. This paper aims to assess for competitive advantage and organizational performance the effects of Total quality management (TQM) activities. A quantitative approach is used to obtain data from a survey (questionnaire) consisting of 38 items with a five-point Likert scale. The unit of analysis is small and medium food companies in Iraq. The respondents in this paper are the managers of departments. Smart PLS 3.2.9 was used to analyze the results. The findings of the path analysis of partial least squares (PLS) support variables in their hypothesised direct relationships with organizational performance. The analysis results suggest that competitive advantage partially mediates the relationship between (TQM) practices and organizational performance. The paper provides many suggestions that are helpful both for researchers and policymakers to undertake more research in this area as well as to enhance the (CA) and (OP) of organisations in the future.  

Sign in / Sign up

Export Citation Format

Share Document