The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships

2003 ◽  
Vol 21 (5) ◽  
pp. 523-539 ◽  
Author(s):  
Shawnee K Vickery ◽  
Jayanth Jayaram ◽  
Cornelia Droge ◽  
Roger Calantone
Author(s):  
Francisco Alejandro Pérez Gilabert ◽  
Jorge Luis Pena Acevedo

The objective of this study is to develop and test a framework for the role that supply chain strategy (SCS) and supply chain integration have in a firm’s financial performance and to increase the understanding of the role that these factors play in supply chain design. Structural equation modeling was used to test these relationships based on data obtained from small and medium exporting enterprises in Peru. This study responds to a gap in understanding the role of supply chains in small and medium enterprises (SMEs) and how firms in Latin America, especially in Peru, apply supply chain concepts. Findings indicate that companies should prioritize their integration efforts depending on the type of supply chain strategy. Likewise, results show that customer integration is directly related to a firm’s financial performance. This study responds to the need to understand the development of supply chain strategies and the generation of competitive advantage in Peruvian export-manufacturing SMEs.


Author(s):  
Miguel Angel Alvarado ◽  
Mario Chong

AFSA is an industrial company that produces flexible packaging and has more than 200 plants on five continents. It has an important presence in South America with five plants in the region. Among its main features is to supply other industries (B2B) produce under the strategy make-to-order, with local, regional, and corporate hierarchies. Its value proposition is aimed at delivering superior customer service to the market with innovative and quality products. However, due to the acquisitions that the company has made in the last two years in different countries of the region and the growth in the consumption of flexible packaging, the strategies among the different areas of the company have not been aligned, creating incompatibilities between the strategies of the functional areas like sales, operations, finance, and supply chain. This chapter proposes to optimize the supply chain of AFSA, using a strategic methodology of diagnosis and operational analysis to have a multidimensional approach that allows for decision-making.


Author(s):  
Asghar Sabbaghi ◽  
Navid Sabbaghi

The purpose of this study is to provide an analysis of global supply chain in a broader context that encompasses not only the producing company, but suppliers and customers.The theme of this study is to identify global sourcing and selling options, to enhance customer service and value added, to optimize inventory performance, to reduce total delivered costs and lead times, to achieve lower break-even costs, and to improve operational flexibility, customization and partner relations. In this context, an integrated management information system will be viewed as the key instrument that captures all relevant data and makes it available to the appropriate decision-maker and that provides an optimizer and decision-support function supporting various phases of the decision-making process, requiring the identification of cost cutting and value adding strategies. The properly integrated management information systems will help companies to gain the critical global competitive edge to survive in today's markets. We suggest various strategies in sourcing, manufacturing/operation, and marketing that can provide a competitive global supply chain strategy for a firm to increase value. We provide case studies where these strategies have been successful as well as case studies where they have failed.


2017 ◽  
Vol 37 (7) ◽  
pp. 927-949 ◽  
Author(s):  
Prashant Srivastava ◽  
Karthik N.S. Iyer ◽  
Mohammed Y.A. Rawwas

Purpose The purpose of this paper is to enhance understanding on supply chain partnership strategy-environment context co-alignment and its relationship with performance. Using the environment-strategy-performance view framework and the supporting relational perspective, the study develops a model and hypotheses to understand how supply chain partnership strategy as a response to co-align with operating context elements may impact operational and overall firm performance. Additionally, the study investigates the interrelationships among partnership strategy elements. Design/methodology/approach Data for testing the hypothesized relationships in the conceptual model was collected through a survey of managers in the Hoover’s database of US manufacturing firms. The survey sample included 115 responses from a wide variety of manufacturing forms. Findings Findings support the conventional wisdom relating collaboration to operational and financial performance. While product complexity associates with the “building block” resources, resource complementarity and resource specificity, technological turbulence relates significantly with only resource specificity. Interestingly, competitive intensity associates differentially with the resources – positive with resource specificity and negatively with resource complementarity. The results also reveal mediating influences of resource specificity and collaboration. Research limitations/implications The research findings have to be considered in context. The moderate size, wide industry/firm diversity and robust research design notwithstanding, and the cross-firm nature can potentially obscure causal linkages. Besides, more comprehensive insights could be obtained by modeling the co-alignment of strategy with other factors in the operating context such as industry munificence, and market unpredictability. Practical implications Firms derive operational and financial performance benefits from close collaboration with partners since the operational enhancements from such relationships have customer service implications. Besides, the synergistic interrelationships among strategic partnership resources and their eventual impact on operational and financial performance is highlighted suggesting that firms develop a proper mix of unique and complementing set of resources and leverage them through collaborative behaviors. Importantly, the results provide a framework for managers to understand the criticality of aligning their resources with contextual elements to realize enhanced operational efficiencies, customer service, and financial benefits. Originality/value Much of the evidence on the rent generation capabilities in supply chain partnerships is still anecdotal and extant empirical research lacks adequate explanation. Thus this study offers an initial strategic response framework for an appropriate co-alignment of partnership resources with environmental context factors to realize operational benefits and overall financial performance. The framework answers the critical question: does a supply chain partnership strategy that matches “fit” or co-aligns with its critical operating environment context realize better performance? Additionally, it unravels the interrelationships among strategic partnership resources.


Author(s):  
Xiande Zhao ◽  
Baofeng Huo ◽  
Barbara Flynn ◽  
Jeff Yeung

Supply chain integration (SCI) has received increasing attention from academic researchers and practitioners in recent years, however, our knowledge of what influences SCI, and how SCI influences the performance of supply chains and manufacturers within the supply chain is still very limited. Although researchers in marketing and management have investigated power and relationship commitment issues within and between organizations, few have examined their impact on SCI. This chapter studies the relationship between power, relationship commitment and integration between manufacturers and their customers within a supply chain. The impact of customers’ SCI on the customer service and financial performance of manufacturers is also investigated. The authors propose and empirically test a model using data collected from 617 manufacturing companies in China. The results show that customers’ use of different types of power has different impacts on manufacturers’ relationship commitment. Expert power, referent power and reward power are very important in improving manufacturers’ normative relationship commitment, while reward power and coercive power enhance instrumental relationship commitment. The authors also find that normative relationship commitment have a greater impact on customer integration and customer service by manufacturers than instrumental relationship commitment. Customer integration significantly enhanced manufacturers’ customer service and financial performance. The improvement in customer service of manufacturers positively influenced their financial performance.


2012 ◽  
pp. 1260-1287
Author(s):  
Xiande Zhao ◽  
Baofeng Huo ◽  
Barbara Flynn ◽  
Jeff Yeung

Supply chain integration (SCI) has received increasing attention from academic researchers and practitioners in recent years, however, our knowledge of what influences SCI, and how SCI influences the performance of supply chains and manufacturers within the supply chain is still very limited. Although researchers in marketing and management have investigated power and relationship commitment issues within and between organizations, few have examined their impact on SCI. This chapter studies the relationship between power, relationship commitment and integration between manufacturers and their customers within a supply chain. The impact of customers’ SCI on the customer service and financial performance of manufacturers is also investigated. The authors propose and empirically test a model using data collected from 617 manufacturing companies in China. The results show that customers’ use of different types of power has different impacts on manufacturers’ relationship commitment. Expert power, referent power and reward power are very important in improving manufacturers’ normative relationship commitment, while reward power and coercive power enhance instrumental relationship commitment. The authors also find that normative relationship commitment have a greater impact on customer integration and customer service by manufacturers than instrumental relationship commitment. Customer integration significantly enhanced manufacturers’ customer service and financial performance. The improvement in customer service of manufacturers positively influenced their financial performance.


2021 ◽  
Vol 5 (5) ◽  
pp. 39-57
Author(s):  
Lina Mohamed baabaker ◽  
Nuseiba Ibrahim ◽  
Hawaa Abdallah Saadallah ◽  
Mushtaha Alfadil Juma

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