Managing internal communication: How the choice of channels affects internal communication satisfaction

2020 ◽  
Vol 46 (3) ◽  
pp. 101926
Author(s):  
Ana Tkalac Verčič ◽  
Anja Špoljarić
Keyword(s):  
Internal Communication ◽  
Communication Satisfaction

Measuring internal communication satisfaction: validating the internal communication satisfaction questionnaire

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ana Tkalac Verčič ◽  
Dubravka Sinčić Ćorić ◽  
Nina Pološki Vokić
Keyword(s):  
Construct Validity ◽  
Psychometric Properties ◽  
Discriminant Validity ◽  
Factor Model ◽  
Internal Communication ◽  
Communication Satisfaction ◽  
Cross Sectional ◽  
Satisfaction Questionnaire ◽  
Content Type ◽  
Causal Direction

PurposeThe study examines the psychometric properties of internal communication satisfaction questionnaire (ICSQ), an instrument originally developed in Croatian. A need for a contemporary instrument validated among a non-English-speaking population of employees who use English as their second language motivated the authors to translate the scale.Design/methodology/approachICSQ was validated on a sample of 507 employees of a large Croatian subsidiary of a multinational bank, where English is the official corporate language.FindingsICSQ displayed satisfactory levels of psychometric properties, retaining the psychometric properties of the original version of the instrument. A confirmatory factor analysis revealed the acceptable model–data fit of the eight-factor model. Additionally, findings supported the reliability and construct validity of the English version of the instrument. Good internal consistencies of all eight internal communication satisfaction (ICS) dimensions and the total ICSQ and an adequate level of scale homogeneity according to the inter-item and inter-total correlations were found.Research limitations/implicationsIn order to generalize the study’s results to other business areas and industries, the study should be replicated in other contexts. Additionally, construct validity was tested by applying cross-sectional design, and therefore, no conclusion can be drawn on the causal direction of the relationship. Finally, the discriminant validity of ICSQ was not tested and should be examined in future studies.Practical implicationsThe resulting 32-item instrument, in English, can be used for empirical and practical purposes in improving internal communication.Originality/valueThe study confirms that internal communication is a multidimensional construct and should be measured as such.

Internal communication satisfaction and employee engagement as determinants of the employer brand

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anja Špoljarić ◽  
Ana Tkalac Verčič
Keyword(s):  
Employee Engagement ◽  
Internal Communication ◽  
The Body ◽  
Communication Satisfaction ◽  
Common Source ◽  
Cross Sectional ◽  
Content Type ◽  
Employer Brand ◽  
Employer Attractiveness ◽  
The Relationship

PurposeThis study aims to contribute to the understanding of internal communication and its connections to engagement and employer brands. The authors wanted to test the relationship between the three variables and explore if employees' perception of employer brands is affected by internal communication satisfaction and engagement. Creating a desirable employer brand can have significant benefits for organizations, such as higher employee satisfaction, employee engagement and retention. It is crucial to have a clear grasp of how the determinants of these relationships affect each other.Design/methodology/approachA total of 1,805 employees participated in a large communication survey that measured internal communication satisfaction, employee engagement and perception of employer brand (operationalized as employer attractiveness). To test the relationship between variables, the authors used multiple regression analysis.FindingsThe results show internal communication satisfaction and employee engagement as significant predictors of employer brand. All of the internal communication satisfaction dimensions and two out of three employee engagement dimensions have been identified as determinants of at least two employer attractiveness dimensions.Research limitations/implicationsLimitations include using a cross-sectional dataset, which reduces the possibility of determining causality, using self-reports and a common source bias.Originality/valueThe authors added to the body of knowledge by analyzing the effects of workplace attitudes on attitudes toward the organization. The authors found that both internal communication satisfaction and employee engagement significantly shape the perception of employer brands.

The impact of internal communication satisfaction dimensions on job satisfaction dimensions and the moderating role of LMX

2013 ◽  
Vol 39 (5) ◽  
pp. 563-565 ◽  
Author(s):  
Milan Nikolić ◽  
Jelena Vukonjanski ◽  
Milena Nedeljković ◽  
Olga Hadžić ◽  
Edit Terek
Keyword(s):  
Job Satisfaction ◽  
Internal Communication ◽  
Communication Satisfaction ◽  
The Impact ◽  
Moderating Role

scholarly journals The influence of communication satisfaction on job satisfaction: The case of employees in the Republic of Serbia

2021 ◽  
Vol 23 (2) ◽  
pp. 173-187
Author(s):  
Biljana Đorđević ◽  
Sandra Milanović ◽  
Jelena Stanković
Keyword(s):  
Job Satisfaction ◽  
Research Study ◽  
Positive Impact ◽  
Internal Communication ◽  
Communication Satisfaction ◽  
Bivariate Correlation ◽  
The Subject ◽  
The Republic ◽  
The Relationship ◽  
A Company

Communication is one of the processes that take place within a company. However, employees may be more or less satisfied with the communication that takes place in their work environment. Thus, if employees are satisfied with communication inside their company, such communication satisfaction can be expected to have a positive impact on job satisfaction (JS). Employee JS can initiate many other positive consequences in terms of their attitudes and behaviors. One way to achieve this is to increase satisfaction with internal communication. Starting from the above-mentioned, the subject matter of this paper is to examine the relationship between communication satisfaction (CS) and JS on the example of employees in companies in the Republic of Serbia. This research study is aimed at determining whether there is a connection between these phenomena or not. The sample consists of 202 employees. The results of the study have shown that the bivariate correlation between CS and JS is positive. In addition, the results of the study have shown that several dimensions of CS have a statistically significant impact on employee JS.

Internal Communication System Based on Human Resource Database

2013 ◽  
Vol 694-697 ◽  
pp. 2327-2330
Author(s):  
Jian Feng Liu
Keyword(s):  
Performance Appraisal ◽  
Human Resource ◽  
Intercultural Sensitivity ◽  
Internal Communication ◽  
Strategic Human Resource Management ◽  
Communication Satisfaction ◽  
Communication Effectiveness ◽  
Theoretical Perspectives ◽  
And Performance ◽  
The Impact

HR data often include a great deal of confidential data about employees, such as employment records and benefit data, social security numbers, test and performance appraisal data, and succession planning, etc. So it should be conscientious in managing this type of data. The primary purpose of this article is to outline a framework for examining the impact of strategic human resource management (SHRM). We extend several strong theoretical perspectives that address prior shortcomings in the SHRM. We used a survey to examine intercultural sensitivity, organizational communication satisfaction, and organizational conflict management of employees in technical college. The results provide insights for the management teams of colleges, informing more effective training so as to improve employee communication effectiveness and achieve higher levels of communication satisfaction.

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