scholarly journals Health equity monitoring for healthcare quality assurance

2018 ◽  
Vol 198 ◽  
pp. 148-156 ◽  
Author(s):  
R. Cookson ◽  
M. Asaria ◽  
S. Ali ◽  
R. Shaw ◽  
T. Doran ◽  
...  
2014 ◽  
Vol 2 (1) ◽  
pp. 81-94
Author(s):  
Vincent F. K. Tsoi ◽  
C. C. Chan ◽  
Y. W. Lau ◽  
Heyman Tang

Abstract 5-S is the first step towards TQM. Over the last century, the Japanese have formalised the technique and named it as 5-S Practice. Since 1993, Sam Ho has improved and defined its terms in English/Chinese and developed the world's first 5-S Audit Checklist. In the article, an emergency department of a Hong Kong hospital was examined against 5-S 50-point Checklist for the improvement of their quality assurance systems towards its accreditation process with Australian standards. The findings evidently reveal that the impact of 5-S on hospital quality assurance in the unit are positive. Riding on the above scenario, the research aim is to identify whether the 5-S practice is a suitable and effective tool for healthcare quality assurance in an emergency setting which is led towards its accreditation process set by other mechanisms.


2014 ◽  
Vol 27 (6) ◽  
pp. 493-504 ◽  
Author(s):  
Gangaraju Vanteddu ◽  
Charles D. McAllister

Purpose – The purpose of this paper is to propose an integrated framework to simultaneously identify and improve healthcare processes that are important from the healthcare provider's and patient's perspectives. Design/methodology/approach – A modified quality function deployment (QFD) chart is introduced to the field of healthcare quality assurance. A healthcare service example is used to demonstrate the utility of the proposed chart. Findings – The proposed framework is versatile and can be used in a wide variety of healthcare quality improvement contexts, wherein, two different perspectives are needed to be considered for identifying and improving critical healthcare processes. Practical implications – The modified QFD chart used in conjunction with the stacked Pareto chart will facilitate the identification of key performance metrics from the patient's and the hospital's perspectives. Subsequently, the chief contributory factors at different levels are identified in a very efficient manner. Originality/value – Healthcare quality improvement professionals will be able to use the proposed modified QFD chart in association with stacked Pareto chart for effective quality assurance.


Author(s):  
Athanassios Vozikis

For years, experts have recognized that medical errors exist and compromise healthcare quality. Much has been written worldwide about medical errors and improvements in their reporting and handling, with the proposals ranging from the implementation of nationwide mandatory reporting with public release of performance data to voluntary reporting and quality-assurance efforts that protect the confidentiality of error-related data. In the present chapter, the author first points out the lack of standardized nomenclature and a universal taxonomy-classification for adverse events and medical errors, which complicates the development of a response to these issues. The chapter also reviews a number of methods of and adverse events’ and medical errors’ knowledge management, each of which has evolved over time and been adapted to different contexts. Finally, the author assesses each of these methods, unveiling their particular strengths and advantages, and also weaknesses and limitations.


Author(s):  
Sofia Xesfingi ◽  
Athanassios Vozikis

Quality of care from the patient's perspective and patient satisfaction are two major multidimensional concepts that are used several times interchangeably. Patient satisfaction is a topic that is important both to medical (health) providers, the patients (consumers) and other third-party stakeholders in the medical care industry; it is, therefore, a dominant concept in quality assurance and quality improvement programmes. Patient satisfaction is an important measure of healthcare quality because it offers information on the provider's success at meeting the expectations of most relevance to the client. The importance of quality in the health care sector has been recognized recently, but it has been accelerated over the past years through the development of quality assurance, quality improvement programmes and patients' agendas. Patients are the ones situated at the front lines of care; therefore their opinion may provide useful insights into the quality of healthcare in different European systems, nevertheless the methodological limitations that should be taken into consideration.


2017 ◽  
pp. 1172-1182
Author(s):  
Sofia Xesfingi ◽  
Athanassios Vozikis

Quality of care from the patient's perspective and patient satisfaction are two major multidimensional concepts that are used several times interchangeably. Patient satisfaction is a topic that is important both to medical (health) providers, the patients (consumers) and other third-party stakeholders in the medical care industry; it is, therefore, a dominant concept in quality assurance and quality improvement programmes. Patient satisfaction is an important measure of healthcare quality because it offers information on the provider's success at meeting the expectations of most relevance to the client. The importance of quality in the health care sector has been recognized recently, but it has been accelerated over the past years through the development of quality assurance, quality improvement programmes and patients' agendas. Patients are the ones situated at the front lines of care; therefore their opinion may provide useful insights into the quality of healthcare in different European systems, nevertheless the methodological limitations that should be taken into consideration.


2019 ◽  
Vol 29 (Supplement_4) ◽  
Author(s):  

Abstract Objectives are to highlight knowledge and experiences of follow-up and evaluation of public health interventions with a focus on health equity. A digital instrument for planning, documentation and quality assurance, used in several Swedish settings, will be presented. Health inequity emerges from structural issues. Public health interventions generally widen the health gap which is maintained and enforced by mechanisms on many levels in the societies. Interventions that aim to counteract health inequity need to take this into account and broaden the perspective to include not only life style habits but also discrimination, stigmatization, control, influence and power. Critical reflection is necessary to prevent interventions from consolidating current positions of power and to assure that communities and individuals - can influence goal-setting and measures taken. The Swedish Commission for Equity in Health highlighted the importance of methodological development and knowledge-based efforts including better follow-up, evaluation, research and dialogue. Mediators between measures taken and effects need to be clarified. Health promotion needs to be evaluated systematically with a focus on how interventions function in relation to the task of closing the gap. However, interventions are often merged into other activities and the impact of a continuously changing society cannot be controlled for. Use of evidence-based methods including influence from participants are fundamental, as is critical reflection. Documented by a digital instrument, measures taken and reflected upon can form a database for continuous summative and formative evaluation, aiming at developing methods for effective public health work. Added value Presenting and discussing a digital instrument for planning, documentation and quality assurance will increase the potential for public health efforts to close the health gap. We use it for formative and summative evaluation. For 2018, 222 activity reports were launched and discussed by team members, leading to professional development. Issues for future development included the importance of giving time for shared values to consolidate and trust to emerge. Quantitive goals were reached. Coherence Presentation 1 will clarify why control, power and influence must be taken into consideration in interventions that aim at counteracting health inequity. Presentation 2 will describe the instrument and how it draws on theories of health and critical reflection. Presentation 3 will tell the story of an example from a Swedish dental public health care setting where the instrument has been used and point at strengths and areas for development. Format Presentation 15 minutes each. Followed by short discussions (5 minutes) in the audience who will then be asked to present short inputs on post-it notes that will be collected by the organizers. During the last 30 minutes there will be a general discussion using the post-it notes as starting point. Key messages A digital instrument for planning, documentation and quality assurance, with focus on health equity, will increase the positive impact of public health efforts. Public health interventions that use the instrument will be better equipped to increase health equity.


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