Why do consumers with social phobia prefer anthropomorphic customer service chatbots? Evolutionary explanations of the moderating roles of social phobia

2021 ◽  
Vol 62 ◽  
pp. 101644
Author(s):  
S. Venus Jin ◽  
Seounmi Youn
2018 ◽  
Vol 41 ◽  
Author(s):  
Neil Malhotra

AbstractAlthough Boyer & Petersen's (B&P's) cataloguing of and evolutionary explanations for folk-economic beliefs is important and valuable, the authors fail to connect their theories to existing explanations for why people do not think like economists. For instance, people often have moral intuitions akin to principles of fairness and justice that conflict with utilitarian approaches to resource allocation.


1993 ◽  
Vol 2 (4) ◽  
pp. 623-638 ◽  
Author(s):  
Deborah C. Beidel ◽  
Tracy L. Morris
Keyword(s):  

2012 ◽  
Vol 28 (1) ◽  
pp. 51-59 ◽  
Author(s):  
Anna Ogliari ◽  
Simona Scaini ◽  
Michael J. Kofler ◽  
Valentina Lampis ◽  
Annalisa Zanoni ◽  
...  

Reliable and valid self-report questionnaires could be useful as initial screening instruments for social phobia in both clinical settings and general populations. The present study investigates the factor structure and psychometric properties of the Social Phobia and Anxiety Inventory for Children (SPAI-C) in a sample of 228 children from the Italian general population aged 8 to 11. The children were asked to complete the Italian version of the SPAI-C and the Screen for Child Anxiety Related Emotional Disorders (SCARED) questionnaire. Confirmatory factor analyses revealed that social phobia can be conceptualized as a unitary construct consisting of five distinct but interrelated symptom clusters named Assertiveness, General Conversation, Physical/Cognitive Symptoms, Avoidance, and Public Performance. Internal consistency of the SPAI-C total scores and two subscales was good; correlations between SPAI-C total scores and SCARED total scores/subscales ranged from moderate to high (Generalized Anxiety Disorder, for social phobia), with the SCARED Social Phobia subscale as the best predictor of SPAI-C total scores. The results indicate that the SPAI-C is a reliable and sensitive instrument suitable for identifying Social Phobia in the young Italian general population.


1997 ◽  
Vol 42 (1) ◽  
pp. 59-60 ◽  
Author(s):  
Deborah C. Beidel ◽  
Samuel M. Turner
Keyword(s):  

1994 ◽  
Author(s):  
R. G. Heimberg ◽  
◽  
D. G. Salzman ◽  
C. S. Holt ◽  
K. A. Blendell

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