A requirements elicitation process for a purposeful general aviation (GA) aircraft design based on emerging economies

2021 ◽  
pp. 1-36
Author(s):  
A. Khandoker ◽  
M.A. Hamid ◽  
A.S. Shahriar ◽  
A.T.S. Rahman ◽  
G. Gessl
Keyword(s):  
Emerging Economies ◽  
Quality Function Deployment ◽  
Aircraft Design ◽  
Requirements Elicitation ◽  
General Aviation ◽  
Customer Requirements ◽  
Elicitation Process ◽  
Systems Modelling ◽  
Technical Measures ◽  
Different Levels

Abstract Design success mostly depends on understanding and realising product requirements, which are nested with different levels of stakeholders and specific market demands. Emerging markets are volatile and non-linear for understanding user-specific needs, particularly related to aircraft design. We attempt herein to elicit specific requirements through a proposed requirements elicitation process based on functional, physical and behavioural viewpoints. An evaluation of those critical requirements is also performed through Quality Function Deployment (QFD) to reveal the fitness of the customer requirements (raw requirements) in relation to the technical measures. After selecting all projected potential users, a Systems Modelling Language (SysML) use-case diagram is also summarised to illustrate the user’s relation to the system functions. Some raw requirements are verified through constraint analysis and cost examination as an exemplary approach to present the transformation from raw to final requirements. The data are collected and analysed to construct the aircraft’s key specifications. Most importantly, how to identify good requirements that define the needs, attainability, clarity and verifiability is demonstrated. In addition, it is demonstrated through this study that there is a need of a specific type of general aviation aircraft that may fulfil the unique demands of emerging economies by satisfying their socio-economic conditions.

scholarly journals Service quality evaluation of international freight forwarders: an empirical research in East Asia

2019 ◽  
Vol 4 (1) ◽  
Author(s):  
Sheng Teng Huang ◽  
Emrah Bulut ◽  
Okan Duru
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Capital Investment ◽  
Quality Function Deployment ◽  
Customer Relationship ◽  
Medium Size ◽  
Customer Requirements ◽  
Entry Barrier ◽  
Customer Service Level ◽  
Technical Measures

AbstractThe purpose of this paper is to improve service quality of international freight forwarders and explore practical business solutions to enhance customer service level. Freight forwarder usually acts as an agent to source logistics service for shipper and work closely with carriers such as shipping line and airline companies. This business is characterized by lower capital investment and entry barrier comparing with carriers, and most of their major customers are small or medium size manufactures or traders. Providing high quality service to enhance customer satisfaction is the key mission since competition is extremely severe. This paper empirically investigates the leading freight forwarders to find important customer requirements in East Asian region such as Japan, Korea and Taiwan. Furthermore, the feature of the study by using quality function deployment approach would not only identify key technical measures but also explore meaningful business solutions as direction of quality improvement. The finding reveals key customer requirements are cheaper agency fees, door to door ability and instant response, and the key technical measures are customer relationship management, overall information system, service point and network. We would further discuss the empirical result and conclude managerial meaning for decision makers.

Systems of Systems Paradigm in a Hospital Environment: Benefits for Requirements Elicitation Process

2014 ◽  
Vol 9 (10) ◽  
pp. 1798 ◽  
Author(s):  
Farid Lahboube ◽  
Saida Haidrar ◽  
Ounsa Roudiès ◽  
Nissrine Souissi ◽  
Anwar Adil
Keyword(s):  
Requirements Elicitation ◽  
Hospital Environment ◽  
Systems Of Systems ◽  
Elicitation Process

Mehr Kundenzufriedenheit mit weniger Aufwand – Ressourcensparende Anforderungssammlung mit dem Kano-Modell/More Customer-Satisfaction with Less Effort – Minimized Efforts in the Requirements Elicitation Process with the Kano-Model

Konstruktion ◽  
2016 ◽  
Vol 68 (06) ◽  
pp. 83-89
Author(s):  
Miriam O´Shea ◽  
Günther Pawellek ◽  
Florian Henrichmann ◽  
Andreas Schramm
Keyword(s):  
Customer Satisfaction ◽  
Requirements Engineering ◽  
Requirements Elicitation ◽  
Kano Model ◽  
Elicitation Process

Inhalt: Die korrekte und vollständige Erfassung der Wünsche und Forderungen der Kunden ist für eine erfolgreiche Platzierung eines Produktes am Markt essentiell. Für Unternehmen steht dabei aber ebenso die Wirtschaftlichkeit im Vordergrund, so dass die Sammlung der Kundenforderungen zielgerichtet und effizient vorgenommen werden muss. Der im Folgenden vorgestellte Prozess zur Forderungserhebung baut zum einen auf dem zweidimensionalen Modell zur Erklärung der Kundenzufriedenheit von Kano et al. und zum anderen auf dem Requirements Engineering-Ansatz auf. Ausgehend von einer Einteilung der Kundenforderungen in mehrere Kategorien werden auf jede Kategorie individuell abgestimmte Erhebungsmethoden ermittelt. Der Aufwand je Kategorie kann dabei auf Produktart und Marktplatzierung bewusst abgestimmt werden.

Service quality function deployment by the C-shaped QFD 3D matrix

2018 ◽  
Vol 25 (9) ◽  
pp. 3386-3405 ◽  
Author(s):  
Maryam Hassani ◽  
Arash Shahin ◽  
Manouchehr Kheradmandnia
Keyword(s):  
Quality Function Deployment ◽  
Design Methodology ◽  
Three Dimensional ◽  
Two Dimensional ◽  
Customer Requirements ◽  
Content Type ◽  
Process Characteristics ◽  
The Matrix ◽  
3D Matrix ◽  
Simultaneous Comparison

Purpose The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively. Design/methodology/approach A three dimensional matrix has been developed with three sets of PC, PA and customers’ requirements and C-shaped matrix has been applied for simultaneous comparison of the dimensions and prioritization of the subsets of PC and PA. The proposed approach has been examined in a post bank. Findings Findings confirm the possibility of simultaneous comparison and prioritization of the three sets of dimensions of this study in post bank services. In addition, “growth and learning” and “bilateral relationship with suppliers” had the first priorities among PA and PC, respectively. Research limitations/implications While the proposed approach has many advantages, filling the matrixes is time-consuming. Since illustrating the 3D matrix was not possible, the matrix was separated into five two-dimensional matrixes. Originality/value Compared to the studied literature, the proposed approach is practically new in the post bank services.

Mapping the customer centric weather index insurance service design using quality function deployment

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pankaj Singh ◽  
Gaurav Agrawal
Keyword(s):  
Quality Function Deployment ◽  
Service Design ◽  
Index Insurance ◽  
Importance Rating ◽  
Customer Requirements ◽  
Weather Index ◽  
Quality Function ◽  
Content Type ◽  
Weather Index Insurance ◽  
Design Requirements

PurposeThe present paper aims to propose a framework on weather index insurance (WII) service design by using quality function deployment (QFD).Design/methodology/approachThis study utilizes QFD technique to propose a customer oriented framework on WII service design. In initial phase, customer and design requirements were gathered to derive the relationship between customers' and managers' voice for construct the house of quality (HOQ). Later on, prioritized customer and design requirements as QFD outcome were utilized to develop the action plan matrix in order to suggest the future action plans.FindingsThis study proposed a customer centric framework on WII service design to address the customer requirements. Findings show that adequate claim payments, hassle free prompt claim payment and transparency in losses computation are prioritized customer requirements with highest importance rating, whereas, accurate claim estimation, claim management system and advancement of technology are prioritized service design necessities with highest importance rating.Research limitations/implicationsThe proposed WII service design can enhance the quality of WII service by attain the higher standards of WII service in order to completely satisfy the customers.Practical implicationsThe proposed WII service design can provide a solution to the problems faced by WII industry by improve the customer's service experience and satisfaction.Originality/valueBased on best of author's knowledge, this paper first proposed a framework on WII service design by integrating customer and design requirements by using QFD.

scholarly journals Motivation of female entrepreneurs: a cross-national study

2019 ◽  
Vol 26 (5) ◽  
pp. 684-705 ◽  
Author(s):  
Marina Solesvik ◽  
Tatiana Iakovleva ◽  
Anna Trifilova
Keyword(s):  
Emerging Economies ◽  
New Ventures ◽  
Primary Data ◽  
National Study ◽  
Research Approach ◽  
Female Entrepreneurs ◽  
Content Type ◽  
Business Outcomes ◽  
The Social ◽  
Different Levels

Purpose This paper focuses on the motivation of females to start businesses in developed and emerging economies. Although the issues related to the motivation of entrepreneurs have been widely studied, there are a few studies focusing on the differences in women’s entrepreneurial motivation in countries with different levels of market economy development. Furthermore, existing studies on female founders mainly adapt the concepts that have often been developed in male-dominated paradigm. The purpose of this paper is to explore in depth motivations of female entrepreneurs in different contexts and discover the dissimilarities in women’s entrepreneurial motivations in countries with different levels of economic development. Design/methodology/approach The qualitative research approach is applied in this study to explore the social-driven and profit-driven motives of female entrepreneurs. The authors have employed purposeful sampling to select cases. The authors investigated the motivations of 45 female entrepreneurs in Norway (12), Russia (21) and Ukraine (12). Semi-structured interviews were used to collect primary data. The authors have also triangulated the data collected from interviews with the data available on the internet, company reports and newspaper publications. Findings The findings indicate that women often pursuit business opportunities to satisfy social needs, rather than focusing on traditional business outcomes such as growth or profit. However, different contexts – the emerging economies context of Russia and Ukraine and the developed one of Norway – seem to influence the motivation to establish new ventures differently. The study found a stronger desire to contribute to a society’s needs among female founders in Norway compared to their counterparts in Russia and Ukraine. This indicates that cultural and social context in developed countries, such as in Norway, probably provides more possibilities for female entrepreneurs for self-realisation elsewhere leaving more room for focusing on societal issues in business in comparison with emerging countries contexts. Originality/value A novel conceptual contribution is the exploration of links between the social-driven and profit-driven motives of female entrepreneurs in emerging and developed economises. The study also adds to debates relating to context embeddedness of smaller firms.

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