The future of performance measurement: Measuring knowledge work

2002 ◽  
pp. 321-342 ◽  
Author(s):  
Rob Austin ◽  
Pat Larkey
2014 ◽  
Vol 25 (2) ◽  
pp. 173-186 ◽  
Author(s):  
Steven A. Melnyk ◽  
Umit Bititci ◽  
Ken Platts ◽  
Jutta Tobias ◽  
Bjørn Andersen

2019 ◽  
Vol 32 (2) ◽  
pp. 105-112
Author(s):  
Frank Sirotich ◽  
Carol E. Adair ◽  
Janet Durbin ◽  
Elizabeth Lin ◽  
Christopher Canning

To inform the future development of a pan-Canadian Mental Health and Addictions (MHA) performance measurement framework, we undertook a review and comparison of current provincial/territorial MHA policies and performance measurement frameworks. Most did not have performance measurement approaches that were explicitly linked to policy actions but eleven acknowledged the importance of performance measurement. Among the provinces with a framework, there were few performance domains in common. The common policy priorities and areas of convergence in current performance measurement practices may provide a useful starting point for the development of a pan-Canadian MHA performance measurement framework.


Author(s):  
Andreas Fügener ◽  
Jörn Grahl ◽  
Alok Gupta ◽  
Wolfgang Ketter

A consensus is beginning to emerge that the next phase of artificial intelligence (AI) induction in business organizations will require humans to work with AI in a variety of work arrangements. This article explores the issues related to human capabilities to work with AI. A key to working in many work arrangements is the ability to delegate work to entities that can do them most efficiently. Modern AI can do a remarkable job of efficient delegation to humans because it knows what it knows well and what it does not. Humans, on the other hand, are poor judges of their metaknowledge and are not good at delegating knowledge work to AI—this might prove to be a big stumbling block to create work environments where humans and AI work together. Humans have often created machines to serve them. The sentiment is perhaps exemplified by Oscar Wilde’s statement that “civilization requires slaves…. Human slavery is wrong, insecure and demoralizing. On mechanical slavery, on the slavery of the machine, the future of the world depends.” However, the time has come when humans might switch roles with machines. Our study highlights capabilities that humans need to effectively work with AI and still be in control rather than just being directed.


2016 ◽  
Vol 3 (01) ◽  
Author(s):  
Ujjal Mukherjee

The way human being “work” to earn their living has transformed over a period of time. There was a time when human beings used to go to work but now the work has come to the doorstep , in fact it has occupied its space in the bed room and on the dining table. We actually pack it as we go out for a family outing .It does not end there, research shows that we get the best of ideas to solve office problems ,when we are outing, trekking , watching TV but the organizations still have the same good, old attendance tracking system. The employers are still so conscious whether the knowledge employees show in the office and importantly, show on time. The researcher in this conceptual paper tries to unravel the features of modern and future work. He suggests a method which can be followed by organizations which can help themto track modern day knowledge work more effectively.


2010 ◽  
Vol 18 (3) ◽  
pp. 213-221 ◽  
Author(s):  
Jennifer Watts Perotti ◽  
Patricia Wall ◽  
Gabriele McLaughlin
Keyword(s):  

2001 ◽  
Vol 58 (4_suppl) ◽  
pp. 8-15 ◽  
Author(s):  
Liza Greenberg

This special issue of Medical Care Research and Review features articles developed for a national conference on performance measurement in preferred provider organizations (PPOs). The conference, “PPO Performance Measurement: Agenda for the Future,” was held March 15-16, 2001, in Washington, D.C. It brought together various stake-holders—industry representatives, consumers, purchasers, and regulators—to discuss the state of PPO performance reporting and develop a strategy for future directions. These articles provided the background for an informed dialogue. The American Accreditation HealthCare Commission (URAC), the Consumer Coalition for Quality HealthCare, the Joint Commission on Accreditation of Healthcare Organizations, and the National Committee for Quality Assurance cosponsored the conference with a grant from the Agency for Healthcare Research and Quality to URAC.


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