The future of performance measurement: Measuring knowledge work

To inform the future development of a pan-Canadian Mental Health and Addictions (MHA) performance measurement framework, we undertook a review and comparison of current provincial/territorial MHA policies and performance measurement frameworks. Most did not have performance measurement approaches that were explicitly linked to policy actions but eleven acknowledged the importance of performance measurement. Among the provinces with a framework, there were few performance domains in common. The common policy priorities and areas of convergence in current performance measurement practices may provide a useful starting point for the development of a pan-Canadian MHA performance measurement framework.

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Cognitive Challenges in Human–Artificial Intelligence Collaboration: Investigating the Path Toward Productive Delegation

Information Systems Research ◽

10.1287/isre.2021.1079 ◽

2021 ◽

Author(s):

Andreas Fügener ◽

Jörn Grahl ◽

Alok Gupta ◽

Wolfgang Ketter

Keyword(s):

Artificial Intelligence ◽

Knowledge Work ◽

Work Environments ◽

The Other ◽

Business Organizations ◽

Human Capabilities ◽

Work Arrangements ◽

Other Hand ◽

The World ◽

The Future

A consensus is beginning to emerge that the next phase of artificial intelligence (AI) induction in business organizations will require humans to work with AI in a variety of work arrangements. This article explores the issues related to human capabilities to work with AI. A key to working in many work arrangements is the ability to delegate work to entities that can do them most efficiently. Modern AI can do a remarkable job of efficient delegation to humans because it knows what it knows well and what it does not. Humans, on the other hand, are poor judges of their metaknowledge and are not good at delegating knowledge work to AI—this might prove to be a big stumbling block to create work environments where humans and AI work together. Humans have often created machines to serve them. The sentiment is perhaps exemplified by Oscar Wilde’s statement that “civilization requires slaves…. Human slavery is wrong, insecure and demoralizing. On mechanical slavery, on the slavery of the machine, the future of the world depends.” However, the time has come when humans might switch roles with machines. Our study highlights capabilities that humans need to effectively work with AI and still be in control rather than just being directed.

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Redesigning the “Office Hours” : The Future of Work

SMS Journal of Enterpreneurship & Innovation ◽

10.21844/smsjei.v3i01.6791 ◽

2016 ◽

Vol 3 (01) ◽

Author(s):

Ujjal Mukherjee

Keyword(s):

Tracking System ◽

Knowledge Work ◽

Human Being ◽

Human Beings ◽

Future Of Work ◽

The Future ◽

Conceptual Paper ◽

Watching Tv ◽

Future Work ◽

The Way

The way human being “work” to earn their living has transformed over a period of time. There was a time when human beings used to go to work but now the work has come to the doorstep , in fact it has occupied its space in the bed room and on the dining table. We actually pack it as we go out for a family outing .It does not end there, research shows that we get the best of ideas to solve office problems ,when we are outing, trekking , watching TV but the organizations still have the same good, old attendance tracking system. The employers are still so conscious whether the knowledge employees show in the office and importantly, show on time. The researcher in this conceptual paper tries to unravel the features of modern and future work. He suggests a method which can be followed by organizations which can help themto track modern day knowledge work more effectively.

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The future of knowledge work: predictions for 2020

On the Horizon ◽

10.1108/10748121011072663 ◽

2010 ◽

Vol 18 (3) ◽

pp. 213-221 ◽

Cited By ~ 4

Author(s):

Jennifer Watts Perotti ◽

Patricia Wall ◽

Gabriele McLaughlin

Keyword(s):

Knowledge Work ◽

The Future

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Performance measurement: learning from the past and projecting the future

Measuring Business Excellence ◽

10.1108/13683040810919971 ◽

2008 ◽

Vol 12 (4) ◽

pp. 67-72 ◽

Cited By ~ 20

Author(s):

Mike Bourne

Keyword(s):

Performance Measurement ◽

The Past ◽

The Future

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Overview: PPO Performance Measurement: Agenda for the Future

Medical Care Research and Review ◽

10.1177/1077558701584002 ◽

2001 ◽

Vol 58 (4_suppl) ◽

pp. 8-15 ◽

Cited By ~ 1

Author(s):

Liza Greenberg

Keyword(s):

Performance Measurement ◽

Healthcare Research ◽

National Committee ◽

Special Issue ◽

Healthcare Organizations ◽

Future Directions ◽

Quality Healthcare ◽

Performance Reporting ◽

Preferred Provider Organizations ◽

The Future

This special issue of Medical Care Research and Review features articles developed for a national conference on performance measurement in preferred provider organizations (PPOs). The conference, “PPO Performance Measurement: Agenda for the Future,” was held March 15-16, 2001, in Washington, D.C. It brought together various stake-holders—industry representatives, consumers, purchasers, and regulators—to discuss the state of PPO performance reporting and develop a strategy for future directions. These articles provided the background for an informed dialogue. The American Accreditation HealthCare Commission (URAC), the Consumer Coalition for Quality HealthCare, the Joint Commission on Accreditation of Healthcare Organizations, and the National Committee for Quality Assurance cosponsored the conference with a grant from the Agency for Healthcare Research and Quality to URAC.

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