E-consumers and effective protection: the online dispute resolution system

2012 ◽  
pp. 82-98 ◽  
Author(s):  
Immaculada Barral-Viñals
Keyword(s):  
Dispute Resolution ◽  
Effective Protection ◽  
Online Dispute Resolution ◽  
Resolution System ◽  
Dispute Resolution System

scholarly journals Złożenie skargi przez konsumenta za pośrednictwem ODR (Online Dispute Resolution) – internetowego systemu rozstrzygania sporów

2019 ◽  
Vol 17 (1) ◽  
pp. 183-194
Author(s):  
Anna Rogacka-Łukasik
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
The Other ◽  
Online Dispute Resolution ◽  
Other Hand ◽  
Resolution System ◽  
Wide Range ◽  
Technical Innovations ◽  
Modern Form ◽  
Dispute Resolution System

ADR (Alternative Dispute Resolution), as a non-judicial resolution of disputes, is a wide range of mechanisms that aim to put an end to a conflict without the need of conducting a trial before the court. On the other hand, the modern form of ADR is ODR (Online Dispute Resolution) – an online dispute resolution system that is the expression of the newest means of communication and technical innovations in order to help in non-judicial dispute resolving. The goal of this publication is to present the ODR platform and, in particular, to describe the process of filing a complaint by the consumer by means of it.

scholarly journals PRINSIP KEMANFAATAN PENYELESAIAN SENGKETA ELEKTRONIK SEBAGAI ALTERNATIF PENYELESAIAN SENGKETA TRANSAKSI PERDAGANGAN ELEKTRONIK

2021 ◽  
Vol 6 (2) ◽  
pp. 67
Author(s):  
Ayudya Rizqi Rachmawati ◽  
Rahmadi Indra Tektona ◽  
Dyah Ochtorina Susanti
Keyword(s):  
Electronic Commerce ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Low Cost ◽  
Legal Research ◽  
Online Dispute Resolution ◽  
Resolution System ◽  
Dispute Resolution System

The research is motivated by the need for eff ective, effi cient and low-cost dispute resolution in dispute arising from electronic commerce transactions. That is because the implementation of electronic commerce transaction ha the characteristic of speed and ease, then it must also be accommodated in the process of settling the dispute. This study aims to analyze, and provide a description of the form of application principle of utilities in ODR as an alternative dispute resolution of electronic commerce user. The result of this normative legal research which uses statute and conseptual approach provide an explaination that online dispute resolution as an e-commerce alternative dispute resolution system trial has been in accordance with the principle of utilities, because to fulfi ll an element that there are in principle utilities in the analysis on law and economic.

Test in the Cloud Evaluation Framework Proposal for Independent Online Dispute Resolution System

2018 ◽  
Author(s):  
Ashok Sivaji ◽  
Chuan Ngip Khean ◽  
Anjana Devi N Kuppusamy ◽  
Azlan Deniel ◽  
Mohamed Redzuan Abdullah ◽  
...  
Keyword(s):  
Dispute Resolution ◽  
Evaluation Framework ◽  
Online Dispute Resolution ◽  
Resolution System ◽  
Dispute Resolution System

scholarly journals Implementing a South African E-Dispute Resolution System For Consumer Disputes

Obiter ◽  
2020 ◽  
Vol 41 (2) ◽  
pp. 371-395
Author(s):  
Sershiv Reddy
Keyword(s):  
Artificial Intelligence ◽  
South Africa ◽  
Dispute Resolution ◽  
South African ◽  
Industrial Revolution ◽  
Online Dispute Resolution ◽  
Consumer Protection Act ◽  
Technological Advances ◽  
Resolution System ◽  
Dispute Resolution System

In the 1990s, online dispute resolution became more prevalent with the growth of the Internet and its accompanying issues. Yet despite the apparent advantages of online dispute resolution platforms, South Africa has lagged behind in using such a system for consumer disputes. It has become necessary to appeal for the use of an online system since courts are often too costly and backlogged with other disputes; and existing consumer mechanisms found in the Consumer Protection Act 68 of 2008 have proved to be ineffectual. With the expansion of artificial intelligence and South Africa now entering the Fourth Industrial Revolution, it is evident that reforms to consumer laws may be necessary to keep up with technological advances, as well as to expedite consumer disputes. The use of an online dispute resolution system powered by artificial intelligence may prove beneficial in South Africa. This article argues for the implementation of an e-dispute resolution system similar to eBay’s online Resolution Center.

scholarly journals The evolution of alternative dispute resolution and online dispute resolution in the European Un

CES Derecho ◽  
2021 ◽  
Vol 12 (1) ◽  
pp. 3-17
Author(s):  
Shamaise Peters
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Consumer Trust ◽  
Access To Justice ◽  
The European Union ◽  
Online Dispute Resolution ◽  
The United Kingdom ◽  
Resolution System ◽  
Dispute Resolution System ◽  
The Eu

The evolution of Online Dispute Resolution (ODR) as an augmentation from Alternative Dispute Resolution (ADR) may lead to an authentic paradigm shift in the way disputes are handled beyond the traditional court systems. To assess state of the art and convey awareness, this paper explores the regulatory landscape of the European Union (EU) using the United Kingdom and Estonia to illustrate the key advancements and shortcomings of the supranational strategy. It discusses the relationships between ADR capabilities and its productive use in ODR, the ODR deployment and adoption, and the consequences that may arise if dispute resolution technologies leapfrog. The paper also speaks of automation and suggests the need to build integrative models into Artificial Intelligence (AI) - powered ODR platforms. It is apparent that the early challenges in the development of the ADR culture in the EU are still unresolved, affecting the proper integration of ADR principles and ODR technologies. A more effective coupling could be expected to smooth digital trade interactions by increasing access to justice and consumer trust in the redress capacities of the Dispute Resolution System (DRS) as a whole. 

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