Pedro Henrique de Oliveira
◽
Ana Claudia Fernandes Terence
◽
Marco Antonio Catussi Paschoalotto
The study of the organizations and manager work is relevant today, while requiring continuous improvement and understanding. However, there are few studies on the organizational structure and the manager work in the public sector. Thus, the purpose of thispaper is to identify the role of the public administrator through administrative processes and management activities, with emphasis on the structure and strategies developed. As a methodology, the case study was adopted at the Universidade Estadual Paulista, Faculty of Science and Engineering of Tupã/SP, where the data were collected from free observation (3 months immersed), interviews and document analysis. Firsts results, there is a need for a formal and effective communication between administrative areas, which have their specific functions and are formalized in the organizational chart. Also, that the planning process is carried out from top to bottom and there is a greater participation of the executive coordination and of teachers than of technical-administrative servants and students, because of the Collegiate System Representation. It is also pointed out that, although strategic planning is formal and results in a formalized tactical and operational plan, the organization executes its activities based on short and medium-term demands, because of emerging actions that do not follow the established plan. Therefore, despite the existence of several unmapped processes, the unit administrators follow a logical and standardized flow of actions to achieve their goal.