Supply chain control towers: Technology push or market pull—An assessment tool

Purpose An understanding of the “AS-IS” stage of a relief operation is the basis for further action in humanitarian supply chain management. The purpose of this paper is to develop a toolbox called the Humanitarian Supply Chain Assessment Tool (HumSCAT). This toolbox is comprised of a set of basic tools which can be classified into each phase of disaster relief. Design/methodology/approach The HumSCAT is proposed by paralleling frequently used tools in commercial supply chains with the objectives and characteristics of relief phases. A case study was used to validate the HumSCAT along with six tools provided in the preparation phase. Findings The HumSCAT consists of seven tools in the preparation phase, nine tools in the response phase and ten tools in the recovery phase. The case study illustrates how to use the HumSCAT and the six tools. The latter were found to be useful for improving the relief chain. Research limitations/implications The list of tools is not exclusive. Other tools might be applicable as long as they meet the objectives and characteristics of the phase. A tool should be adjusted accordingly to the contexts. Tools in other phases should be validated in future research. Practical implications The HumSCAT may serve as a reference toolbox for practitioners. Its output can be used for further designing of the “TO-BE” status of humanitarian relief chains. Originality/value The HumSCAT is proposed as a toolbox for academics and practitioners involved in humanitarian supply chains.

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Performance Measurement and Ranking Organization’s Suppliers Based on Risk Factors Using a Hybrid Approach of FMEA and Multi-Criteria Decision Making Techniques: A Case Study

Modern Applied Science ◽

10.5539/mas.v12n10p149 ◽

2018 ◽

Vol 12 (10) ◽

pp. 149

Author(s):

Davoud Jafari ◽

Mehrzad Lohrasbi

Keyword(s):

Decision Making ◽

Supply Chain ◽

Failure Modes ◽

Assessment Tool ◽

Hybrid Approach ◽

Multi Criteria Decision Making ◽

Analytic Hierarchy ◽

Preventive Actions ◽

Industrial Group ◽

Supply Chain Risks

Risk occurance in the supply chain is unavoidable. Basically, a great portion of these risks comes from suppliers. Timely identification of the risks and using appropriate preventive actions to reduce the probability and impact of their occurrence play a significant role in increasing organizational efficiency, improving product quality and satisfying customers. Developing a systematic and efficient mechanism is a prerequisite for properly identifying and assessing the supply chain risks and making correct decision. Failure Modes and Effects Analysis (FMEA) is a known engineering technique and risk assessment tool to define, identify, and eliminate potential failures and errors in the products, processes, projects, and services. In this paper, FMEA approach is combined with multi-criteria decision-making techniques to make a systematic mechanism for assessing supply chain risks and prioritizing candidate flour suppliers in Sahar bread industrial group. In the proposed model, Analytic Hierarchy Process (AHP) is used to determine the risk’s weights and VIKOR method is applied for assessing and ranking the suppliers. Results shew that among the identified risks, “cost risk group” with the weight "0.43" is the most important. Therefor the company officials have to adopt appropriate policies, carefully, to deal with this risk. Moreover, final evaluation of flour suppliers in the company indicates that according to all criteria, the fourth supplier achieves the highest priority and it is selected as the most qualified flour supplier for the company.

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Customer participation risk management: conceptual model and managerial assessment tool

Journal of Service Management ◽

10.1108/josm-05-2018-0147 ◽

2020 ◽

Vol 32 (1) ◽

pp. 27-51

Author(s):

Uzay Damali ◽

Enrico Secchi ◽

Stephen S. Tax ◽

David McCutcheon

Keyword(s):

Risk Assessment ◽

Information Technology ◽

Supply Chain ◽

Management Strategy ◽

Assessment Tool ◽

Customer Participation ◽

Comprehensive Model ◽

Chain Management ◽

Content Type ◽

Marketing Operations

PurposeCustomer participation (CP) has received considerable interest in the service literature as a way to improve the customer experience and reduce service providers' costs. While its benefits are not in question, there is a paucity of research on potential pitfalls. This paper provides a conceptual foundation to address this gap and develops a comprehensive model of the risks of customer participation in service delivery, integrating research from the marketing, operations and supply chain management, strategy, and information technology fields.Design/methodology/approachThe model is derived deductively by integrating insights from research in marketing, operations and supply chain management, strategy, and information technology.FindingsThis paper identifies three categories of potential risks of CP (i.e. market, operational, and service network) and discusses ways that firms can mitigate these risks. Building on the model, it develops a CP risk assessment tool that managers can use when evaluating increases in CP.Research limitations/implicationsThe conceptual model proposed in this paper can serve as a robust basis for future research in customer participation, particularly in such areas as sharing economy services, service delivery networks, and experiential services. The risk assessment tool offers clear guidelines for managers who are considering an increase in customer participation in their service.Originality/valueThis is the first attempt to conceptually define customer participation risk and develop a comprehensive model of its drivers and strategies to mitigate it. This paper develops a straightforward method for managers to evaluate CP risk.

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Assessment of hybrid Lean-Agile (Leagile) supply chain strategies

Journal of Manufacturing Technology Management ◽

10.1108/jmtm-08-2015-0069 ◽

2016 ◽

Vol 27 (4) ◽

pp. 470-482 ◽

Cited By ~ 14

Author(s):

Masoud Rahiminezhad Galankashi ◽

Syed Ahmad Helmi

Keyword(s):

Supply Chain ◽

Analytic Hierarchy Process ◽

Design Methodology ◽

Assessment Tool ◽

Analytic Hierarchy ◽

Content Type ◽

Supply Chain Strategy ◽

Operational Activities ◽

Hierarchy Process ◽

New Framework

Purpose – The purpose of this paper is to propose a new assessment tool for Leagility. Design/methodology/approach – This research was carried out to systematically propose the operational activities of Leagile supply chains (SCs) with regard to SC drivers. Particularly, SC logistic (facility, transportation and inventory) and cross-functional drivers (information, sourcing and pricing) were selected to classify all operational activities of Leagile SCs. Findings – This study proposed a new framework to evaluate the operational activities of Leagile SCs. Operational activities of Leagile supply chain strategy were determined and categorized with regard to SC drivers. These activities were ranked using an analytic hierarchy process and were then categorized using a cycle view of SC. Originality/value – This study contributed in proposing operational activities of Leagile SC based on its major drivers. The result of this study assist managers, scholars and practitioners to construct new Leagile SCs or assess their Leagility level.

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Entropy as an assessment tool of supply chain information sharing

European Journal of Operational Research ◽

10.1016/j.ejor.2006.12.025 ◽

2008 ◽

Vol 185 (1) ◽

pp. 405-417 ◽

Cited By ~ 39

Author(s):

César Martínez-Olvera

Keyword(s):

Supply Chain ◽

Information Sharing ◽

Assessment Tool

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A fuzzy AHP approach for inbound supply risk assessment

Benchmarking An International Journal ◽

10.1108/14635771311299524 ◽

2013 ◽

Vol 20 (1) ◽

pp. 129-146 ◽

Cited By ~ 38

Author(s):

Kunal K. Ganguly ◽

Kalyan K. Guin

Keyword(s):

Risk Assessment ◽

Supply Chain ◽

Customer Value ◽

Assessment Tool ◽

Fuzzy Ahp ◽

Product Category ◽

Supply Risk ◽

Analytic Hierarchy ◽

Suggested Approach ◽

Content Type

PurposeThe purpose of this paper is to provide a methodology for assessing supply risk for a product category. The fuzzy based analytic hierarchy process (Fuzzy AHP) has been used for the purpose. The technique is used to determine the supply related risk and its potential impact on the buyer organization.Design/methodology/approachThe research uses case analysis approach to understand the supply related risks and then applying fuzzy AHP for prioritization of the same.FindingsThe result of the case example indicates that the suggested approach of fuzzy AHP methodology seems feasible for risk assessment in supply chain management as it allows the personnel to express their judgments regarding the importance of each type of risk elements and evaluate the situation from their own perspective and then have this input coordinated in a quantitative fashion.Practical implicationsSupply chain managers can use this research as a base for developing risk assessment tool. The result can help as a benchmarking tool for the supply management professionals. By having a better understanding of which element has the greatest effect on risk, they can focus their attention on reducing the chance that risk can have on their organizations success and profitability.Originality/valueThis paper provides practitioners with a methodology for analyzing supply side risk as an objective of creating customer value by delivering perfect order.

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