Evaluation of knowledge management systems: Insights from the study of a technical support knowledge base

It is pointed out that the 21st century is an era of knowledge creation where productivity of knowledge is more important than the productivity of things. Therefore, improvement of the productivity of knowledge is an urgent demand from public organizations i.e., industry, academia and government as well as personal individuals. As a method to achieve it, knowledge management systems have recently been studied and developed. However, there have been few cases that could successfully improve the productivity of knowledge; many systems have been installed but not used. One of the principal problems of the ordinary attempts is, I think, the unbalanced way for sharing the knowledge. For example, experts are required to voluntarily provide their professional knowledge to create and to maintain a knowledge-base with many efforts so that novices as free riders can readily exploit the knowledge-base without any efforts. In order to solve and/or to avoid this problem, I focused on informal communications by chance as places for sharing knowledge and my laboratory has been constructed various e-cocreation systems to support sharing and creating knowledge in the informal communications. This chapter introduces some of the research efforts conducted in the author’s laboratory.

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The Impact of Intelligent Interfaces on the Performance of Knowledge Base Systems

IRA-International Journal of Technology & Engineering (ISSN 2455-4480) ◽

10.21013/jte.v4.n2.p1 ◽

2016 ◽

Vol 4 (2) ◽

pp. 84

Author(s):

Abid Thyab Al Ajeeli

Keyword(s):

Knowledge Management ◽

Knowledge Base ◽

Knowledge Bases ◽

Management Systems ◽

Knowledge Management Systems ◽

Knowledge Based ◽

Experimental Systems ◽

Knowledge Base Systems ◽

The Right ◽

The Impact

<div>Although Knowledge is recognized as a strategic force in organizations, knowledge creation and management is not simply the capture and storage of items of information. It requires the storage and processing of associations through which meaning can be derived from the information. Association can be represented in explicit and observable forms in a knowledge base. The paper discusses issues relating to design a better quality interactive interface system for human to have a dialog with the knowledge management systems. At the same time, the paper investigates the ease of evaluation and implementation of a knowledge management system. It performs a major role in providing users with capabilities of dealing with underlying systems. Designing a good interface style using knowledge bases can have a profound effect on the nature of the dialog. Interfacing a knowledge base oriented system can be seen as a dialog between the knowledge base and the user. It plays a major role in providing users with capabilities that deal with underlying systems. Designing a good interface style can have a profound effect on the nature of the dialog. Design of a user interface involves determining approaches in which users interact with the knowledge-based system. The design process, can be complex and multifaceted, begins by identifying system users, through classification of them to understanding their characteristics. The study investigates the improvement of performance by performing an actual study of many experimental systems sufficient to provide judgments for taking the right decision. Results confirm that a good interface has a great impact on the performance of knowledge management systems. </div>

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Social Influence and Knowledge Management Systems Use: Evidence from Panel Data

MIS Quarterly ◽

10.25300/misq/2013/37.1.13 ◽

2013 ◽

Vol 37 (1) ◽

pp. 299-313 ◽

Cited By ~ 62

Author(s):

Yinglei Wang ◽

◽

Darren B. Meister ◽

Peter H. Gray ◽

◽

...

Keyword(s):

Knowledge Management ◽

Panel Data ◽

Social Influence ◽

Management Systems ◽

Knowledge Management Systems

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Utilizing a systematic literature review to develop an integrated framework for information and knowledge management systems

VINE Journal of Information and Knowledge Management Systems ◽

10.1108/vjikms-03-2017-0011 ◽

2017 ◽

Vol 47 (2) ◽

pp. 250-264 ◽

Cited By ~ 7

Author(s):

Chulatep Senivongse ◽

Alex Bennet ◽

Stefania Mariano

Keyword(s):

Knowledge Management ◽

Literature Review ◽

Systematic Literature Review ◽

Value Added ◽

Specific Area ◽

Management Systems ◽

Knowledge Management Systems ◽

Content Type ◽

Integrated Framework ◽

Information And Knowledge Management

Purpose The purpose of this paper is to demonstrate the value of using a systematic literature review to develop an integrated framework for information and knowledge management systems. Design/methodology/approach First, the systematic literature review method is introduced, differentiating it from traditional literature reviews in terms of value-added and limitations. Second, this methodology is used in a research application focused on absorptive capacity internal capabilities with regard to the processes of acquisition, assimilation, transformation and exploitation. Third, an integrated framework for information and knowledge management systems is developed from this application. Findings The systematic literature review approach provides a rigor that can assist in reducing researcher bias while simultaneously enabling the definition of a precise scope of review, with a clear explanation of selection criteria with the objective to find and review all the studies that are relevant to the search definitions. As a research method, it effectively supports a qualitative, quantitative or mixed methodology. Research limitations/implications This methodology was applied to one specific area of research. Specific limitations include the availability of articles in subscribed databases and the analytical capabilities of the tools used for text mining and analytics. Originality/value This paper demonstrates the usefulness of the systematic literature review methodology in developing an integrated framework for analysis.

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Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

Journal of Information Systems ◽

10.2308/jis.2008.22.2.77 ◽

2008 ◽

Vol 22 (2) ◽

pp. 77-101 ◽

Cited By ~ 36

Author(s):

Holli McCall ◽

Vicky Arnold ◽

Steve G. Sutton

Keyword(s):

Knowledge Management ◽

Problem Solving ◽

Knowledge Acquisition ◽

Reference Materials ◽

Explicit Knowledge ◽

Experimental Methodology ◽

Management Systems ◽

Knowledge Management Systems ◽

Use Of Knowledge ◽

The Impact

ABSTRACT: In an era where knowledge is increasingly seen as an organization's most valuable asset, many firms have implemented knowledge-management systems (KMS) in an effort to capture, store, and disseminate knowledge across the firm. Concerns have been raised, however, about the potential dependency of users on KMS and the related potential for decreases in knowledge acquisition and expertise development (Cole 1998; Alavi and Leidner 2001b; O'Leary 2002a). The purpose of this study, which is exploratory in nature, is to investigate whether using KMS embedded with explicit knowledge impacts novice decision makers' judgment performance and knowledge acquisition differently than using traditional reference materials (e.g., manuals, textbooks) to research and solve a problem. An experimental methodology is used to study the relative performance and explicit knowledge acquisition of 188 participants partitioned into two groups using either a KMS or traditional reference materials in problem solving. The study finds that KMS users outperform users of traditional reference materials when they have access to their respective systems/materials, but the users of traditional reference materials outperform KMS users when respective systems/materials are removed. While all users improve interpretive problem solving and encoding of definitions and rules, there are significant differences in knowledge acquisition between the two groups.

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