The bidirectionality of buying behavior and risk perception: an exploratory study

Author(s):  
Katrin Zulauf ◽  
F. Schneider Cechella ◽  
R. Wagner
2016 ◽  
Vol 17 (2) ◽  
pp. 41-58
Author(s):  
Theingi ◽  
Suchira Phoorithewet ◽  
Yunmei Wang ◽  
Sikankaew Panthongprasert

This study explores the antecedents and consequences of customer engagement behaviors in the Thai mobile network business. This study found that the approach to switching behavior and cross-buying behavior is connected to customer loyalty behaviors. However, the spending behaviors of customers may not be a good indicator of customer loyalty in the mobile network business because those who do not have the intention to switch to another brand do not necessarily increase their spending. In addition, most respondents are concerned with competitive promotional packages, which influence customer engagement behaviors. Hence, it was proposed that service quality and competitive promotional packages are antecedents to customer engagement behaviors and all these factors are important in explaining customer loyalty toward mobile network providers in Thailand.


2020 ◽  
Vol 27 (4) ◽  
pp. 384
Author(s):  
Akin Osibogun ◽  
Olatokunbo Osibogun ◽  
OlukemiO Odukoya ◽  
YetundeO Odusolu

2018 ◽  
Vol 7 (2) ◽  
pp. 88
Author(s):  
Nuria Puente Domínguez

Can we influence the behavior of online shoppers through the inside layout of the online store? When merchandising emerged for more than a hundred years, many researchers have analyzed the influence of the point of sale on the consumer's emotional states and their buying behavior. However, although online stores are the ultimate exponent of self-service, there is hardly any research on e-merchandising. Therefore, an exploratory study is conducted in order to better understand the context of the research and to make an approximation to the variables of interest within the study area, which will allow e-commerce companies to know which e-merchandising techniques must implement for efficient business management.


Author(s):  
Abdul-Rahim Ahmad ◽  
Najmul Hoda ◽  
Basem AlHazmi ◽  
Amal Melibari ◽  
Majid Althubiani

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