Examining structural relationships among service quality, perceived value, satisfaction and revisit intention for airbnb guests

2019 ◽  
Vol 19 (3) ◽  
pp. 145-165 ◽  
Author(s):  
Soyoung An ◽  
Jungho Suh ◽  
Thomas Eck
Keyword(s):  
Service Quality ◽  
Perceived Value ◽  
Revisit Intention ◽  
Structural Relationships

scholarly journals Understanding the intention to revisit a destination by expanding the theory of planned behaviour (TPB)

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ghazanfar Ali Abbasi ◽  
Janani Kumaravelu ◽  
Yen-Nee Goh ◽  
Karpal Singh Dara Singh
Keyword(s):  
Service Quality ◽  
Perceived Risk ◽  
Theory Of Planned Behaviour ◽  
Perceived Value ◽  
Destination Image ◽  
Cross Sectional ◽  
Planned Behaviour ◽  
Content Type ◽  
Perceived Service Quality ◽  
Revisit Intention

Purpose The purpose of this study is to unearth the factors that influence tourists’ revisit intention. The proposed model of the study is grounded on using the theory of planned behaviour (TPB) and extending it with additional variables, i.e. satisfaction, destination image, perceived risk, service quality and perceived value. Design/methodology/approach This study adopted a cross-sectional approach to collect data. The data were collected by conducting a field survey questionnaire on 330 respondents and were analysed using partial least squares version 3.2.9. Findings The results show that perceived behavioural control, perceived value, destination image and satisfaction significantly affect visitors’ revisit intention. The influence of perceived value, perceived service quality and destination image on satisfaction is also confirmed. On the other hand, satisfaction is found to be a significant mediator between perceived service quality, destination image and perceived value. Originality/value The extended TPB model that includes perceived service quality, perceived value, perceived risk and satisfaction provided a model with a theoretical basis to explain tourist revisit intentions to a tourist destination.

Service Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention Among Fitness Center Members Aged 60 Years and Over

2014 ◽  
Vol 42 (5) ◽  
pp. 757-767 ◽  
Author(s):  
Hyun Soon Yu ◽  
James J. Zhang ◽  
Dae Hyun Kim ◽  
Kenny K. Chen ◽  
Chris Henderson ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Older Adult ◽  
Behavioral Intention ◽  
Perceived Value ◽  
High Quality ◽  
Fitness Center ◽  
Structural Relationships ◽  
Continued Use ◽  
Complaint Behavior

Our aim in this study was to examine the structural relationships among service quality, perceived value, customer satisfaction, and behavioral intention. Participants, who were all aged 60 years or older and who were members of a sport and fitness center, completed surveys to assess these relationships. Scanning electron microscopy results showed that provision of high-quality services for older adult consumers in a sport and fitness center elevated perceived value, enhanced customer satisfaction, reduced complaint behavior, and ultimately increased the likelihood of renewed membership and continued use of the center facilities.

Linkages among extended service quality, distinct perceived value and satisfaction in the exhibition trust-building process

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dae Hui Lee
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Perceived Value ◽  
Information And Communications Technology ◽  
Equation Modeling ◽  
Content Type ◽  
Structural Relationships ◽  
Building Process ◽  
The Relationship ◽  
Extended Service

PurposeThe purpose of this study was to examine the causal relationship between extended service quality including information and communications technology (ICT) and distinct perceived value. This study also examined whether distinct perceived value has different effects on exhibition trust through general attendees' satisfaction.Design/methodology/approachStructural equation modeling was used to examine the causal relationships between the following factors: extended service quality, distinct perceived value, satisfaction and trust.FindingsThe structural relationships between extended service quality, distinct perceived value and satisfaction required to build exhibition trust were empirically confirmed. In particular, ICTs had significant effects on all of the perceived value factors, which reliably supports a conclusion that ICT is a key component of exhibition service quality.Originality/valueRecognizing the significance of ICT, this study has contributed to the field by providing researchers and managers with useful information that not only demonstrates how extended service quality and distinct perceived value independently contribute to satisfaction and interact with each other in doing so but also offers insights for better understanding how trust can be formed in exhibitions. Grasping the distinct preferences for value-oriented activities, understanding the importance of their mediating impacts and expanding the online-offline social networks in which their benefits are promoted and shared can alleviate the uncertainty leading up to exhibition participation while increasing the preemptive transparency of the relationship between quality and value offered by exhibitions.

Structural Relationships between Service Quality, Perceived Value, and Loyalty on Rural Tourism : Moderating Effect of Age

2019 ◽  
Vol 15 (2) ◽  
pp. 209-228
Author(s):  
Kyung Hee Kim ◽  
Myeong Cheol Jung ◽  
Mi Heui Kim ◽  
Sang Young Rhee ◽  
Jai Ung Choi
Keyword(s):  
Service Quality ◽  
Perceived Value ◽  
Moderating Effect ◽  
Rural Tourism ◽  
Structural Relationships ◽  
Effect Of Age

Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants

2019 ◽  
Vol 14 (4) ◽  
pp. 922-947 ◽  
Author(s):  
Mahafuz Mannan ◽  
Nusrat Chowdhury ◽  
Priodorshine Sarker ◽  
Riasat Amir
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Food Quality ◽  
Structural Equation ◽  
Perceived Value ◽  
Holistic Approach ◽  
Variety Seeking ◽  
Content Type ◽  
Positive Effects ◽  
Revisit Intention

Purpose The purpose of this study is to provide an insight into the crucial antecedents of customer satisfaction and revisit intention in the context of dining restaurants in a holistic approach, taking Bangladesh as a unit of analysis. Design/methodology/approach The research design was cross-sectional. Data were collected from 30 dining restaurants in Dhaka city, Bangladesh. The proposed model was tested using partial least square structural equation modeling with a sample size of 600 respondents. Findings The antecedents of customer satisfaction (i.e. service quality, food quality, atmospherics, other customers and perceived value/price) were found to have significant positive effects on customer satisfaction. Customer satisfaction and restaurant reputation were found to have significant positive effects on revisit intention, while variety seeking tendency was found to have a significant negative effect on revisit intention. Trust was found to partially mediate the customer satisfaction-revisit intention and restaurant reputation-revisit intention relationships. Originality/value This study is among the first to provide a holistic approach toward the crucial antecedents of customer satisfaction (i.e. service quality, food quality, atmospherics, other customers and perceived value) and revisit intention (i.e. customer satisfaction, variety seeking tendency, trust and restaurant reputation) in one structural equation model, and investigated their interrelationships in the context of dining restaurants. To the authors’ knowledge, this is the first study that has investigated the mediating role of trust between the customer satisfaction-revisit intention and restaurant reputation-revisit intention relationships in the context of dining restaurants. From a market-specific context, this the first study to investigate and link the examined variables in the context of Bangladeshi dining restaurants.

scholarly journals Modeling of Tourist Satisfaction in Bali

2018 ◽  
Vol 9 (3) ◽  
pp. 261-276
Author(s):  
Gusti Ngurah Joko Adinegara
Keyword(s):  
Service Quality ◽  
Latent Variables ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Perceived Value ◽  
Equation Modeling ◽  
Tourist Satisfaction ◽  
Revisit Intention ◽  
Hotel Service ◽  
Hotel Service Quality

This research provided the new results on the determinants of tourist satisfaction. The data were obtained using questionnaire as the instrument. The variables used were destination and hotel service quality, destination and hotel image, tourist perceived value, tourist satisfaction, revisit intention, and word of mouth. Sampling technique was convenience sampling. The respondents were foreign and domestic tourists who traveled to Bali and stayed at three and four-star hotels. The sample size was 265. Then, the Structural Equation Modeling (SEM) was utilized in explaining the relationship between latent variables and hypotheses. The result shows that from eleven hypotheses, there are two rejected hypotheses regarding the influence of destination service quality and hotel service quality on the image. Destination and hotel image has a significant effect on revisit intention and word of mouth through tourist perceived value and satisfaction. Theoretically, tourist satisfaction determines the factors that affect it directly and indirectly. Practically, tourism business should manage the destination and hotel service quality because it increases the tourist perceived value.

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